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December 2023 by forrest hougen
Amazing people work at this branch .. the minute you walk in you are greeted with smiles and a hello ! It’s such a gift to be welcomed!! Love this bank and people !!
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July 2023 by Aaron Theisen
If I could give zero stars, I would. Inattentive, hostile to small business, non-responsive....not a fit for any small business of any stripe, shade or variety. I actually had to battle to have the ability todeposit a check over $5k via their application. Perhaps our representative was exceptionally bad, but it's a reflection of the values and mission of the larger organization. ZERO out of 10.7/5 Update: Our representative has been trying to get us to issue DETAILED financial information to get us the ability to deposit checks over $5k (which is patently ridiculous on it's face). He apparently doesn't know that we actually fixed that months ago. He's completely inattentive and clueless about what our business even does, much less who our customer base has been.
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December 2020 by Sarah Swanson
Giving 2 stars because I had a good experience and was able to get an incredible rate however was not aware that Bank of the Pacific sells their client's mortgages and found out right after I closed on mine. Just seemed like they're only happy to help for the money and sends you away. Really didn't sit right with me and I was dissapointed by how quickly they "got rid of me". I hope you focus on clients first instead of making profit because that is not good service and I will now not recommend this institution to anyone.
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December 2019 by Brett Page
I recently used Bank of the Pacific for my home mortgage and I just wanted to say that Mike Gish was an amazing individual to work with during this experience. He was knowledgeable, communicative, and accessible through the process and even afterwards. Having been my first home buying experience, I had tons of questions during this process and Mike would respond during the evenings or even on weekends. It was really easy to get Mike on the phone. I rarely found myself having to leave voicemails. Overall, I would absolutely use Mike again in my next home buying experience.
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July 2019 by Robin Alexander Stephens
This bank & the people there are AWESOME!!
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June 2019 by Collin Muñoz
I cant thank this bank enough. They have been amazing to work with on several mortgage deals with my family and friends. When other banks like WECU have been fussy about financing, these guys have taken over and eliminated all issues. I send all of my mortgage financing referrals to lending agent, Christy Sorenson. She is always fantastic to work with. She has worked over weekends to move things along faster and lock in the best rates. My family and I couldn't be more grateful.
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June 2019 by crazyeyecarl
Unlike the branch downtown, and everything in Gray's Harbor, this branch is very kind, very helpful, courteous, respectful, and didn't try to start an argument with me when I made a request that falls under "basic job description" for a bank employee. None of what comes next is about the manager of this branch. Other managers, regional managers, and who ever the dingus is above regional manager who tried to play military historian then got upset at a customer who was a veteran for correcting him, can really learn alot from them at this location. Specially in regards to basic tasks like updating an address. 3 managers; 2 regional argued with me over why I wanted my information updated. They updated AFTER my information got stolen. Then, the manager above them (Dingus) defended them, and argued with me about that.
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June 2019 by Steve S.
From home loans, the occasional re-finance, to business and personal banking, they have it all covered. Over the years the Hannegan branch of Bank of the Pacific has helped me with many home loans, and I have been more than very happy with their service. After I switched a couple of accounts to the Bank of the Pacific from a local credit union, I was really impressed. When I come into the bank they greet you by name, kinda like an episode of Cheers. The manager brought in an espresso machine and has been very friendly when I visit. The tellers are super friendly, and it is simply a pleasure to do business at the Bank of the Pacific. As far as home loans go, there have been several occasions where other credit unions would not give me a loan and Bank of the Pacific came through for me. Their customer service team is awesome. After opening an account I needed some help getting the business account configured correctly for payroll with quickbooks and they helped me out. Christy can help you with a home loan, Carley will help you open an account, or deposit a check and Glenn the manager will help you with a coffee. I even received an electronic birthday card from Bank of the Pacific on my birthday. If you are one of those who is frustrated with the big local credit union, then you should give Bank of the Pacific a look.
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January 2018 by Sean Job
I have delt with most of the big name banks in town and most all of the credit unions, WECU I hope folds some day and loses everything,,,, but Bank of the pacific , especially my branch the Hannegan one is in a league of there own, the New Manager Tom, Carly, Michelle and all the rest of the amazing staff... well lets say im more than happy, exceptional customer service, exceptional security, exceptional everything,,, they know me!!! not how can i help you sir.....I feel welcome and cared for, i recommend them 110% for personal and business... simply in a league of there own....best in Whatcom county.... HANDS DOWN!!!
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February 2017 by Deb James
I changed over to this bank/branch from WECU because they are only a mile from where I moved to. I love WECU so BOTP had a lot to live up to - and they have! Great staff and service - would highly recommend.
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October 2014 by Kathy Cross
I love this Branch! We've been with Bank of the Pacific for a lot of years and started banking at the Hannegan Branch when it opened. Great people here always waiting to help. Easy to get in and out of, good parking and a friendly staff.
