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February 2024 by Judy Arntsen
Just an overall great person very helpful!!
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February 2024 by Melissa Horton
We were having difficulty accessing our account online to be able to pay our bill. After a half hour phone conversation with an associate at their help center, we were directed to go to the store as they couldn’t help over the phone.Having had long, frustrating experiences with phone company stores before, I was kind of dreading the process. But Phillip greeted us cheerfully as soon as we walked in and was able to get everything transitioned to their updated system quickly and patiently. He answered all of our questions and we were in and out so fast! Thanks Phillip for making the whole thing so painless! We appreciate you!
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January 2024 by Jass Singh
Very good employee an solved my problem thanks so much appreciate i m be happy
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October 2023 by Phillip De
Kameron did a great job
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October 2023 by Miguel Hernandez
Worst customer service. There were people waiting in the lobby and the reps were no where to be found. When I finally got someHelp it was the worst customer service I have ever had. They need a lot of improvement. Manager was just sitting and checking people in but couldn’t make some time to help.
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October 2023 by Charles Whitmer
Colby was excellent and very helpful when i visited Oct 6. I was traveling, my phone was starting to die, and I needed a replacement quick on a Friday night. Colby listened to what I asked for, asked a few follow up questions, and I was out the door in 15 minutes. I really appreciate the top-notch customer service and actually listening to what I said I was looking for, not dong a sales pitch for something else. Thank you Colby!
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October 2023 by Mo A.
In my wildest dreams I would have never thought it's possible for me to write a review that has praise for a AT&T business especially after spending 3 aggravating hours on the phone earlier with their help (!) desk this morning, first being put on hold for 2 hours and 22 minutes only to be told that my call was wrongly directed to "Direct TV". After calling another number and selecting the option of getting called back instead of waiting again, I was unable to understand or hear what was being said. My last resort was to go to this store in person and find out if a civilized, knowledgeable human can help me with my locked at&t / yahoo email account. I was greeted by Colby as I entered the store and had my iPhone with me. I summarized the problem and showed her the issue on the phone. Although my current phone service is not with AT&T she just was eager to help out. In a logical way she tackled the problem and in 5 minutes all my frustrations went away and the smile occupied my face again. I am writing this because I wanted to thank Colby from the bottom of my heart. If AT&T as an organization will hire more people like Colby and empower them they may get to enjoy episodes that can replicate their old glory. If you see this, Colby, thank you again from the bottom of my heart.
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September 2023 by Lauri McBeath
Colby was amazing. She stuck with the problem and got me back up and running. She was a delight to talk to while waiting for the processes to run on my phone.
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September 2023 by Jean Gonzales
Someone ordered two iPhones and upgraded three lines on our account. The representative could not seem to understand there was a problem with fraud; they kept trying to explain the upgrade fee. When the manager was asked for assistance they said that the corporate store did not ‘do’ fraud and I needed to call 611. I had called 611 the day before and did not receive a call back. I tried again, spent 45 minuted on hold, and 15 minutes with a representative who told me that fraud could not be resolved by phone and that I needed to Google ATT fraud report to find the correct form to file via email. The Google link returned. 404 message. I was able to locate it on a different search engine but have had no response from AT&T. This is significant, ongoing fraud that I have been trying to resolve for a week. Someone compromised my password and passcode and knows detailed about my account. I cannot get any help from AT&T
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September 2023 by Donald Boggess
Upgraded wrong phone line. Also incorrectly informed about changes to my bill. After talking to corporate loyalty center about this, they told my to return phone to store under “buyers remorse” a special 14 day return period. Store associates informed me that $55 dollar restock fee would be applied. Even for their mistake. I’m also now stuck with the extra phone line (unless I pay in full for the new equipment) because the equipment installments are in the wrong phone. And you can’t cancel them without more fees. In summary I went in for a new phone for around $350 and now I’ve payed over $1200 for their mistake. I been with atnt for over 20 years but am now reconsidering.
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September 2023 by Sydney Markus
Customer service representative Angel worked with my Senior parents today and was exceptionally patient and helpful. He made the experience great for my family. Thank you so much.
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September 2023 by Dan Lobdell
Marcus is a seasoned pro. It took me all day. Literally all day to get my life back from Xfinity, and Marcus patiently slogged through two hours of fighting those jerks to give me my 2 release PINs and my REAL account number; at the end of HIS day. Glad to be back with Ma Bell. For real.I would also like to cheer for the obvious teamwork. We had help from three other agents during the process. Bravo, team!
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September 2023 by Bellski
Signed up for a 65 dollar a month plan last month. Got my first bill saying I owe 223$ and my monthly bill will be 143$ thereafter?? I called 611 they said that I would need to speak to the manager at that particular store yet there’s no direct number there?? Reached out to the rep who sold me the plan and he chooses to not help in any fashion. Totally unimpressed.
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September 2023 by Elizabeth T.
The people who work here speak some kind of technical jargon which is not understandable English. Eventually I'd have to ask them to write it down. After spending literally hours there. We had to return many times because what we got on the bill was not what we agreed to. Even the billing was not clear. I can't express how frustrating this all was, since all we wanted to do was sign up for services and be given a way to pay for them! I think the workers cycle in and out as they get discouraged and find work elsewhere. Also the workers would go back into the office and disappear for long periods to consult with someone-? I think they were as confused as us. Finally we switched to T mobile and gave up.
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August 2023 by Josh Becker
Don't expect to be helped immediately.Conversations about phones and plans are involved. However, when you are helped you'll have a knowledgeable individual's full attention. That being said,Big ups Fernando! It seemed like you knew what I wanted before I told you and possibly before I even arrived. Not many of my customer service interactions go as smoothly and pleasantly as ours did. It was clear you knew what you were talking about and how to do your job with minimum waste and maximum joy. Your intuition, accomodations, suggestions, and customer service skills are top-notch! Outstanding service.
