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March 2024 by Ann W.
Worst place for customer service. Woman named Destiny was shift lead did not want to help with a return I had receipt. Did not want cash only credit on account t. Said she waited on me when item purchased. Still no refund with out driver's license. Totally rude
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March 2024 by Tanya D.
I took my friend here for a return she had purchased one day prior. She had the receipt, the form of payment card and another card. The very rude cashier "Destiny" said she needed a drivers license. Well, we all live in a 55 and over community so there's only a couple of us who drive. So I'm like oh, well I can see if she wanted cash but she just wants it returned to the form of payment. Well it was pretty clear she wasn't going to help us ...so we asked for a manager- well she let it slip she was the one who rang up the items and she was the manager. So "Destiny" ( actually a shift supervisor at Walgreens) seems be on quite the power trip, it was so clear she had no intention of helping out a neighbor and an old woman at that! Unbelievable! What a pathetic and small person! Asking a person for us when you actually remembered the transaction. WTH
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March 2024 by Henry Q.
I dropped my 35 mm film roll on 2/18/2024. They told me it would be maximally 3 weeks. I came by today, 3/9/2024. The cashier told me that their computer said the photos were ready for pickup, but she failed to find them in the store. No offer to compensate for lost photos. I do not recommend developing photos here unless you do not mind losing them.
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November 2023 by Shellbee Donohue ..
You will have as much luck getting your prescriptions here as you would at McDonalds. I waited on hold for TWO HOURS just to ask someone why my prescription shows "delayed" and hasn't been filled for four days. After waiting two hours on hold, it went to their "lunch break" so I was disconnected. Moreover, if you want your prescription filled in any type of timely manner (less than a week after the doctor fills it) you need to call them. Then you have to wait on hold for about two hours to either be "disconnected" or get conflicting information regarding your prescriptions and filling them. Save yourself hours of waiting and frustration by going ANYWHERE ELSE. Walgreens in general is bad for communication and wait times, but this place is insufferable. If they can't offer patients reasonable care, they shouldn't be operating.
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September 2023 by Debbie L.
I needed to have an item scanned in so it could be returned via FedEx. I originally met with Catherine, who was helpful, but I had to come back later with a returns label on my package. This turned into a pretty awful experience as the scanning in device was with another employee. I had to deal with a young staff member who was sullen, disinterested and needed to be prompted several times to try to locate the absent employee. She appeared to be bored by the whole interaction. I don't want to name her in this review but if Walgreen wants to, they can follow up with me. My husband had a similar terrible experience. This is our local Walgreens and it honestly needs a new manager. Don't go here. It will drain the life out of you.
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May 2023 by Susan H.
This pharmacy is so slow and inefficient. I'm sitting on hold right now for over an hour. That is the norm not the exception. In person the line is very long. I just need to tell them to fill my prescription even if my insurance doesn't pay because I'm going out of town. I'm going to have to drive there to tell them that and then go back the next day to pick up my meds. So it will be hours spent just to get two medications. Ridiculous.
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May 2023 by Ella F.
BUYER BEWARE! Do not use this pharmacy if you have Molina as your insurance. This pharmacy does not notify you if your insurance is NOT accepted, they recorded my insurance without saying a word about it not covering my prescriptions for years! Ive been going to this pharmacy for 3 years because it is so close to my work. I thought my prescriptions were low cost due to my insurance.. but it was low because of it being generic. It wasn't until my doctor sent a new (non-generic) medication that I found out they NEVER had accepted my insurance. I had to either pay $400 for the new meds, or request my doctor to transfer to someone else. I've been paying $35 out of pocket this whole time for my generic prescriptions when I could have payed $0 at CVS! Why as an employee, would you fail to inform patients of this? Why record insurance that your pharmacy cannot use? It makes NO sense at all! They truly have the WORST service in the State of WA!
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December 2022 by sneakerhead _.
Teriable customer service Fuck that fat white bitch rude as hell don't have any respect for people
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November 2022 by Jacqueline C.
I Just spoke with Chase at the Bellevue Walgreena Pharmacy.He is extremely conscientious about his job. I was really impressed with his degree of patience in trying to find the information that I was requesting! He went out of his way to research different avenues , calling other Walgreens locations. He even called his competitors ,Bartels, and Fred Meyer's trying to find the information I was requesting because it wasn't coming up In his computer system. I only wish that all customer service representatives would be as diligent as he is! Hat's off to Chase at Bellevue Walgreens!
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October 2022 by Archit A.
Worst pharmacy ever! The staff has no intention of helping patients, always lay out excuses like slow internet and unresponsive servers. Spent 30 mins with just one person in front of me only to get a reaponse - we cant sell anything to you right now, our internet is slow. This is pattern and not a oneoff incident. I am changing pharmacies
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October 2022 by Ali C.
Worst pharmacy service, hands down. Currently at the store leaving my review because I've been here 25 minutes trying to get a flu shot for which I had an appointment 15 minutes ago. I arrived 10 minutes early. Waited 10 minutes for paperwork I'd already completed online. Now waiting 15 minutes for the pharmacist to call me back for the shot. Why bother with appointments if you can't honor them? Never again.
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August 2022 by Allen M.
I walked in to get a passport photo done the lady at the photo desk said she just needed a few minutes to setup. I I said I was going to run to the bathroom really quick. Back in less than 3 minutes then there was a new lady at the counter and she said the other person went on break and that I had to wait 30 minutes for her to come back and that she couldn't do it.
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July 2022 by André P.
Do not go here for a passport photo if you have a child with disabilities! You know just stay away from this place altogether! I was trying get a photo taken for my son 16 month old (Non verbal which I expressed to the lady) she continued to say I raised kids before I know how to do this. As I expressed he's non verbal and to do certain things to get him to look at the camera. She literally never tired to snap his picture one time as she's saying well I need him to look at the camera. I proceed to let her know he will look when there's a flash. She never tried to take his pictures one time. So I ask what should I do to get his photo taken as I'm not an expert I don't know how to do this. She says "Well you should get a therapist for him" EXCUSE ME"? EXCUSE ME? Are you serious? Number one he has a therapist which is none of your god damn business. Your business is to take a picture which you never tried to do. We leave the store my husband goes back in to talk to the manager because that's discrimination against people with disabilities and they are talking about us. Are you serious? Worst service... Did I mention she asked you know this is a US passport right? Also asked if my sons first language was English after expressing he's non verbal. Maybe your staff is just dense? The least she could have done is try to take one picture before giving up..
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May 2022 by Marcus S.
I like Walgreens normally but this one was disappointing, specifically because the pharmacy. I suppose this particular Walgreens' customer base embraces its pharmacy because the line was very long at 6 people when I showed up as opposed to the main checkout where there were only 2 or 3 people in line at a time. I'm here to get a Booster shot. Got my appointment. The pharmacist I had I suppose was new because despite me filling everything out online she still had a host of questions and paperwork I had to fill out. Fine. She was nice about it and another annoyed customer dealing with another pharmacist gets credit to for being calm and nice. I wait about 15-20 min. I kind of expected this as that's how it is even with an appointment and given how busy it is. I continue to wait and wait some more when finally, an annoyed pharmacist says my name and claims she's been calling my name for 'like 10 minutes.' Really? Because I didn't hear anything, nor did I see you come to the window as I was sitting right in front of the pharmacy. She doesn't stop there when she breaks out the snarky tone with "The medical room is over here!" How am I supposed to know this? If there is a sign, I missed it, never been to this Walgreens, let alone for any kind of treatment unless it was over the counter. I finally go in to get my shot. I ask her for details about the shot and without even looking at me just keeps answering "It's the same as the other shots." She sticks me discards everything and walks out in basically under 30 seconds. Aren't I supposed to wait 15 minutes? At least she gave me a band aid I suppose. All I can say is she must've been having a bad day. Unfortunately, it was a bad day for Walgreens as a whole thanks to this lousy Pharmacist.
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April 2022 by Lynn T.
They tried to sell a medication whose expiration date was ripped off.