-
June 2024 by Kathy Nguyen
I came in because I was having trouble doing something over the phone- could not speak to an agent and kept getting looped to the same automated message. I thought it would be easier to figure it out at the physical Verizon store rather than keep hacking away at the customers service phone number. I was totally wrong.
The first staff member at Verizon told us she was new and could not help us before we even got our question out. The 2nd staff member was unable to help us either, saying multiple that he is the lowest rung on the latter, all while multitasking and being very rude, calling me "buddy". I am disappointed that no one is able to escalate questions or point me in the right direction.
After I got home, I did figure it out myself by hacking away at the customer service number and options.
-
June 2024 by Chuck W
Some people in customer service are average,
some are great,
and then there is RICHMOND at the Verizon Factoria store.
RICHMOND is EXCEPTIONAL.
Thank you Richmond for “thinking outside the box” and solving a problem for us that the average people just couldn’t. You deserve a Bonus and a pay increase.
AI will never be as smart as you are.
-
June 2024 by Sam
This Verizon store is scam they scam me with my phone and they charge for extra iPad that I was supposed to have free. The employees that work there they seem to be all nice but at end what they really want is your money .
-
May 2024 by David Tan
This is an awful non Verizon corporate store that will not help you. They sent me back and forth from this store to another corporate store 3 times! Then the employee just left even though they were still open! Stay away!
-
May 2024 by Kathleen Bergquist
Luis did an excellent job helping us. He was knowledgeable and efficient. He deserves a 5 star rating.
-
April 2024 by Geo Ya
Please avoid this location if possible!! They are frauds!!! [update] they added home protection to my plan without talking to me!! I caught them on spot and they denied it. And my sim was fixed within 10 mins in another (bellevue square location). (Original) had no expectation of this store but still this one failed very hard. I had a failed sim and came in to ask for help. The first staff was very rude and asked me to leave. He didn’t want to help me at all. The second staff was patient but was clueless about what he’s doing. He had no method of troubleshooting. I was getting a physical sim but he somehow was not able to get it fixed for 40mins. Then he tried to set me up with eSIM, but still could not get it done.
-
April 2024 by Heavenflavor Choi
I walked to get some help. The man who was working alone did not even look at me because he was busy finding something below his table. Then, he told me that he was unable to help me with the issue I'm having. As I was calling Verizon customer service per his suggestion, he started to eat a bag of Cheetos and watching Youtube video!!! I had to come out of the store to talk to the Verizon rep because his video was loud. I can't believe this experience.(11:15am, 3/15/24).
-
March 2024 by François Belletti
Richmond was awesome!
-
February 2024 by Anubhav Gupta
Waited for literally 2 hours to make a final payment that I couldn't make online due to some issues on the website ..The person here was super occupied while sharing stories about holidays and travel plans all the while selling overpriced screen protectors and charging cables...
-
February 2024 by Stefanie Wachter
After spending a lot of time and effort researching which carrier to switch to, I chose Verizon. I did everything online and set it up where I would pick up my phone at a nearby store. I checked the reviews to make sure I was going to a location where I would have a good experience and was encouraged by the positive reviews at this one. When I received notification the device was ready, I went and picked it up. First off, they hadn't done anything to prepare my device. The sales associate asked the other if it was and he said no. They went and pulled this phone from the back, did a couple things on the computer, and then just handed off the box with no explanation or comment. I asked if I was just supposed to turn it on or what. They said yeah and that was it. They didn't do anything to ensure my line was activated. After spending hours with Verizon on the phone, it was apparent that the store did not do what they were supposed to to set up my line. I'm actually still on the phone as I'm writing this trying to get this resolved.Regardless the above, what upsets me the most was the lack of assistance I received in the store. They had no interest in helping me in any way. I suppose maybe because I did the purchase online and there was no benefit to them?What an unfortunate way to start my experience with Verizon. Shame on this store for not acting in good faith.
-
February 2024 by Kokila Kakaria
Incompetent staff
-
January 2024 by Alejandro Camargo
I have to thank Richmond for his help! My phone completely broke down and I just happened to be depended on the phone to do my work. It is a fairly new phone, so it was totally unexpected to have it completely break down on me (first phone that has done that to me). So between the surprise of having a phone break down on me and the fact that I really need it.. I was a little freaked out when I walked into the store. Richmond, very quickly asked me what can I help with, he helped me trouble shoot, but unfortunately the phone is not usable. Richmond then helped me find me another phone, helped me navigate the complexities of the calling plans and then helped me setup my phone. So I went from total freak out... How am I going to be able to work? to things are OK, let's figure it out, get the new phone working, get everything set up. So I so appreciate Richmond, his help, his guidance, and above all his kindness in handling my situation.
-
January 2024 by Michelle Ritter
Luis M at the Factoria Bellevue Verizon store provided amazing customer service. Even though the store was understaffed and it was a very busy time, he remained upbeat, helpful and very professional. Although the process of switching phones took much longer than I anticipated, I was grateful that Luis was the representative helping me. Thanks for getting our four phones up and running again!
-
November 2023 by Brett Magnan
Louis was excellent. We were going to go to the Bellevue Square stores but the reviews were so awful we decided to try Factoria. Although Louis was by himself, he efficiently handed multiple clients at once and we all got great service.
-
November 2023 by Claire McQueen
There was just one guy in the store, but he was really professional and friendly and quick and kept everything moving really well.
