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January 2024 by Daniel Vallejo
No luck reaching a banker over the phone.
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December 2023 by Olga Kovalenko
May opt be the latest furnished branch but every time I go in the staff is very nice and helpful and try to do all they can to meet my requests. They even have a few multi lingual representatives which is a very nice touch for the Bellevue area
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November 2023 by Madhurapoorna Krishnan
Don't recommendThis bank is the most ridiculous USbank I've ever been too. I went there trying to cash my check and they said cannot cash it. Cause they cannot verify it because I'm not a usbank customer. Keep in mind the check bank is usbank. The manager ,he try tell me there's a different when cash a check as a non member is a different service system. Most ridiculous thing i ever heard. As if i never cash a check at usbank before. Walking out I call the company that issued the check and he said it's a valid check. I just received this morning from ups. And I was able to check it at a different usbank.Most useless people here, judgements and poor excuses. Never come to this bank branch!
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April 2023 by Peter Cruz
Don’t recommend .Went here before to break $100 into twenties or tens with no problem .Today (4/13) however they will not simply because I don’t have an account with them .Have never dealt with any bank that wouldn’t break a larger bill unless you open a checking account with them .Very rude teller , I came in asked her nicely and was shut down like a child .
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April 2023 by Straight6boosting Wael
I was there to deposit check everyone there was unexpectedly rude I felt like I was being looked down on by the front cashier Helen I would never want anyone to feel that way I would strongly advise to bank or go to different locations
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March 2023 by Judy Xu
Bank manager just wandering around. No one at the till on Monday midday. Have to wait 30min for a simple thing
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November 2022 by Bryan B
The staff here do not have the least bit of an idea as to what customer service is. They are rude and totally unhelpful. This branch has made me move away from UU Bank
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October 2022 by dasaradh attuluri
Took an hour at the branch for getting a payoff letter for my auto loan.There is nothing I had to do, just sit and wait.
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July 2022 by E C
Always feels like the next door neighbor l, always a pleasant smile at this branch
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May 2022 by Alex Budchanin
The branch is located near Crossroads Mall building . Easy to access and has drive-through lines. The only drawback of this branch is they don’t do notary here and the closest one is in downtown Bellevue.
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October 2021 by Jessica Tuffer
I had many good experiences at this location until the gentleman they hired recently. He has consistently poor customer service, and his mind set seems to be "I can't do this" rather than "this is what I can do" etc. Things as simple as change orders seem like a hassle. I'm not unreasonable, I understand if change isn't available/long wait times/ typical business issues. I just expect a good attitude and reasonable customer service, and those are not provided when he is the teller I work with.Luckily the manager at this location is great, as are all the other tellers I work with.
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September 2021 by Al M
I had issues with a hold on my account and was taken around in circles on the matter instead of being given solid responses on the way forwards. The customer experience was wanting and I ended up closing the account
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July 2021 by Pedro Sandoval
I agree with everyone else. The gentleman has specifically bad customer service. I gave the ATM 5 stars.
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May 2021 by Jessica Moore
I had many good experiences at this location until the gentleman they hired recently. He has consistently poor customer service, and his mind set seems to be "I can't do this" rather than "this is what I can do" etc. Things as simple as change orders seem like a hassle. I'm not unreasonable, I understand if change isn't available/long wait times/ typical business issues. I just expect a good attitude and reasonable customer service, and those are not provided when he is the teller I work with.Luckily the manager at this location is great, as are all the other tellers I work with.
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March 2021 by haha dude
No western union
