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June 2024 by Calvin
Outstanding fast service with a smile. And, even asked if I wanted a receipt for an item I was shipping as a return.
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June 2024 by Keith Medleau
The employee who helped me with friendly, knowledgeable and extremely helpful with getting my item packaged and shipped
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June 2024 by Michelle Mujati G
After being turned down by another UPS store, the customer service rep at this store was so polite and helpful. We got our label printed. Thank you so much for your great customer service.
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May 2024 by Leslie Pringle
Associate very friendly. Greeted me as soon as I walked in. Very thorough. Location very clean, organized and tidy.
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May 2024 by Kristin Alewel
I ended up needing more time and had to stay for a while after the store closed. The owner was patient and helped me get everything I needed done!
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April 2024 by Mélissa L'Heureux-Haché
Came in 20 minutes before closing needing a lot of help, Lilly who was working there was incredible! Helped me with everything I needed, was so kind, quick and professional, while also seamlessly helping all the other people who came in. Thanks Lilly! You’re a lifesaver and this location is lucky to have you.
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April 2024 by George Smith
Taylor is consistently rude. Her condescending attitude and anger show in every visit to the store. I have been holding back from providing this feedback because I realize that people can get in a bad mood sometimes. However, this is a consistent pattern and behavior, to the point that I feel apprehensive every time I need to go to that store.
During my recent visit, Taylor's behavior escalated to the point where she physically mishandled my boxes (slapping and dropping them) and expressed extreme anger over a minor mistake I made when I presented the wrong box for the label she had printed. Despite my sincere apology, her reaction was disproportionate, leaving me feeling uncomfortable and unsafe, and I had to step away from the counter. I will be taking my business to the next closest shipping store. This, unfortunately, will be more inconvenient but less stressful.
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April 2024 by MinionCult_4LYFE
This is a great UPS store. The staff is super friendly and very helpful. I am a mailbox holder and I really appreciate they offer 24/7 access to my box. In addition, the other day I arrived after hours and they opened the store to help me with my package. Really great service!
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April 2024 by Ari
I stopped by with an Amazon drop off, and the staff was so helpful and getting them all processed. The owners are very nice and always make me feel welcomed. I always enjoy going to the lake mont store.
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April 2024 by Sally Cohn
We experienced disappointing service. Initially, we inquired about notarization in-store and were assured it was available. However, upon scheduling an appointment online and arriving promptly at 10 AM, we were informed that notarization couldn't be provided. Despite receiving an email confirmation for our appointment, the staff claimed they don't acknowledge online bookings. This recurring frustration with their customer service led us to seek assistance from The Mail Clinic in Issaquah on Gilman, where we've consistently found excellent and reliable service.
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April 2024 by Jean-Francois Berche
The quality of this UPS Store has significantly declined since it changed ownership, but my visit on 4/20/2024 was particularly disappointing. I had previously confirmed with the same clerk that my documents could be notarized, even making an appointment online to specify the exact requirements. However, upon my arrival, I was informed that they do not acknowledge online appointments nor do they consult them. Furthermore, the clerk stated they had the discretion to notarize or refuse service as they wished, and chose not to proceed without any valid reason. This lack of professionalism and inconsistency is unacceptable. I strongly recommend seeking another location for notarization services or anything else.
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March 2024 by Ayodele Morris
Tayler was helpful and accommodating with my printing needs and always provides service with kindness and a smile.
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March 2024 by Niharika Penington
I’m surprised by the low ratings here, looks like many are from years ago when the store may have been under different management. I’ve lived in this area and used this store now for 3-4 years and each time it has been a pleasant experience, even though it gets busy sometimes. I make all of my Amazon returns here and they never act like it’s an inconvenience. I’m always greeted with a smile, even when I have a bunch of things to return! I also really appreciate when last year one the workers took time on a busy morning to help me ship off 7 individual packages for my bridesmaids- I felt bad taking up his time but he was very nice!
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March 2024 by Kikoi Fox
Tayler was especially helpful. She helped us with printing and getting a shipping label created. Tayler was very friendly and made the entire experience quick and easy
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February 2024 by Lu Xing
I ordered to color print some documents to use for work, but I had horrible experience with the services--I ordered 5 times but only got my printing twice (each made me wait for long). The attitute of staff is disgusting, he/she never wears a smile on face, showing extreme impatience with demeaning voice of tone.......I will never ever go to this UPS for any services!
