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August 2024 by corey andreas
GREAT OWNERS AND EMPLOYEES
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August 2024 by Kathryn Gaston
I have for many years, and will always go out of my way to take my business to this UPS store.
Manny, Preet, and the rest of the representatives are outstanding at giving professional and efficient service. Not only are they knowledgeable, they are extremely patient and kind in dealing with customers.
In regards to negative reviews, let me say this. I am doing business in this store 3-5 days a week, and have the opportunity to watch and overhear interactions. I will say that the majority of the time it is the customer who is the challenge.
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August 2024 by GB Karim
Terrible customer service. The people here are not knowledgeable on international shipments. They forgot to tell me the package needs a commercial invoice and as a result of their mistake my package was blocked in an international warehouse and finally returned to me. I would give this place zero stars if I could. Their mistake cost me a lot money and time.
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July 2024 by EMPIRE FLOORING
I have got the business cards printed here and looking forward to get flyers printed out for my business as well. Excellent printing quality and exceptional customer service.
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June 2024 by Sumit Kalawatia
Extremely long wait for notarization. Was second in line and it took 40 minutes
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May 2024 by laxmi Narain
The staff is very professional and helped me out finding my lost package. I love to come to this store.
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May 2024 by Jeffrey Hines
Great service and they were able to notarize my document.
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May 2024 by Debra Smith
Efficient and friendly staff!
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April 2024 by Merlyn Johnson
Arrogant customer representative
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April 2024 by Joanne Machin
I made an appointment online for a notary. I called in the next morning because I was running late for the appt; arrived to find out that the notary won't be in until an hour later, despite my online booking. I recognize this was a system issue and not an individual staff issue, but it was still frustrating because it wasted my time during a busy morning. The staff seemed courteous enough.
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December 2023 by Jeff Driscoll
Super helpful and friendly staff make international shipping a breeze!
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December 2023 by Long
I recently visited my local UPS store to return a couple of packages to Amazon, as I have done for the past two years. However, I was disappointed to discover a new policy that prevented me from using their packing tape to secure my packages. While I understand that it is my responsibility to pack the items, I couldn't help but feel frustrated by the sudden change in service.The staff member informed me that the store's new owner had implemented this policy to save on costs. While I appreciate the need for businesses to be cost-effective, it was disheartening to see a longtime loyal customer like myself being affected by such a small cost-cutting measure. It made me question the value they placed on customer satisfaction.I had been using their packing tape without any issues for the past two years, and it was surprising to encounter this change. It seemed unnecessary, especially considering the previous convenience and service I had experienced at this UPS store. This sudden change left me feeling unappreciated as a customer.As a result, I have decided that I will no longer be returning to this UPS store. While it may seem like a small matter, I believe that customer satisfaction and convenience should be a priority for businesses. Unfortunately, this new policy has demonstrated a shift in priorities that does not align with my expectations as a customer.I hope that the management of this UPS store takes customer feedback into consideration and evaluates the impact of such policy changes on their loyal customer base. In the future, I would suggest that they communicate any changes in service or policies to their customers in advance, allowing for a smoother transition and maintaining customer satisfaction.Overall, this recent experience has left me disappointed, and I will be looking for alternative options for my shipping needs in the future.
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December 2023 by Ramona Abbasian
Best experience for a shipment gone wrong. I recently had a monitor and Xbox shipped to CA. Sadly the monitor was damaged upon arrival. The team at this location was fantastic. Kind, and professional, and every team member that I was in contact with made this experience so seamless and took care of the claim in a speedy manner. Massive thanks for the amazing customer service.
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December 2023 by Jaggi Boparai
Best experience ever. It’s the cleanest UPS store I have been to. Went in for notary, staff was very helpful and more importantly they have notary available at all time of store hours even on weekends. This is my go to store. Thank you for opening 7 days a week guys.
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December 2023 by Chi
This place is always amazing customer service! But now with the new owners everything change, trying to save a couple bucks on tape now they require you to pack everything for system assisting you. I do business here more than 10 years, but since the new owner took over customer service at this locations is worsen. I will take my business somewhere else. I work next to the Factoria. There is a UPS there. I remember their service is still amazing. Don’t do business here ever again.
