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February 2024 by Steve Justham
I literally called around 25 places in bellevue, Redmond and Kirkland trying to find propane for my motorhome. The gentleman I spoke to here said yeah we have propane I'll just have to move a few U-Hauls to get your back there and fill you up, and I extremely appreciated how accommodating and helpful he was instead of just saying sorry can't get your 25 foot motorhome in here to fill it with propane. Like most of the other U-Haul dealers I called.
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January 2024 by A P
What kind of mouthbreathing inbredsDo you have working here?? Guy could barely communicate
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November 2023 by thy nguyen
I rent truck there one day and 11am on Tuesday and return 10am Wednesday and they charged me 2 days I asked them why and they said check your contract it said I must return 9pm the same day I pickup, I said I want to rent one day not 10 hours, and they make me wait morebthan half hour before I speak with the manager and about gas they have gas pump there I only put 37 mile in the truck ans I pump 4.3 gallons in the truck and he asked me to put more gas in the tank and I asked them why should I? I let say the truck 10mile/gallon and 4 .3 gallons should cover for 37 miles right and he didn't say anything . Lot of problems with me at this location
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June 2023 by Ajith Natarajan
Very smooth service, people were friendly and helpful
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July 2022 by Dexter Bradford
Absolutely terrible customer service. Do not be surprised if you make a reservation and show up to find that your trailer or uhaul is not there. Trying to book a uhaul through them is a gamble. On top of that the people there will make no effort to provide you with an alternative or attempt to remedy the problem they created.
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June 2022 by Lynn L.
I reserved a truck to be picked up and returned to the Eastgate Texaco (in Bellevue, WA). I filled in everything on-line but when I got there to pick up the truck it still took 20 minutes to get the keys. Then they told me to return the truck to another location! I had to clean the truck before taking it and it had a broken exhaust manifold (NOISY!) and illegal tread on one front tire. I returned the truck after 3 hours and 7 minutes and was charged $182.97!!! I was never told of the $25 cleaning fee or the gasoline charge of $39.20 or the rental tax of $17.25. Not sure how they came up with either since the truck was not cleaned and it had 3/8 of a tank of gas. They also charged for more miles than I actually drove (I took photos of the mileage gauge before and after). I filed a complaint and got no answer... DO NOT RENT FROM U_HAUL
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June 2022 by SHA ASA
BEWARE OF THIS LOCATION. My brother was taken advantage of. I made a reservation for him to pick up a uhaul. During check in, they didn’t not tell him that he needed to bring the uhaul back to Bellevue and now they are trying to charge him $1000. He was purposefully withheld this information. Every time I have ever gone to uhaul they go over the paperwork and the details, but they did not tell my brother they needed the uhaul back at that location. (He’s on spectrum and took advantage) When he called the manager there, I listened to him literally yell at my brother on the phone, FOR ONLY ASKING QUESTIONS. I spoke to a service guy at a different uhaul location (trying to reach AFM) in Bellevue who said he’s personally heard of things like this happening at this Texaco location. He gave me a customer service number which I called, then I was transferred to AFM Greg. AFM Greg told me that he was the wrong person for this location so he took my number and said he would give it to the right person, AFM Jeff. An hour went by so I called customer service and explained my situation to a lady named Sue. 12:56pm pst and after 19 minutes on the phone, I explained what happened, which even made her angry, but she wasn’t able to find the number for Jeff. I called back just now and spoke to another lady who was able to find Jeff’s number. I just left a voicemail and now I’m waiting for a return call. I just wonder how many others have been take advantage of by these guys.
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March 2022 by Timothy H.
Fast, quick, easy process to sign up to rent a u haul car. I called the day off and was able to use a van within 20 minutes. I thought u haul renting would be a lot harder but this was pleasantly easy
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February 2022 by Shwe Aye
Pros:* Helpful staffCons:* No available trucks/vans* RushedProbably my fault for being old school. Ensure you reservation online ahead of time, should be good to go.
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November 2021 by Naomi Julian
No instructions for the dropoff besides cleaning it and returning it to the location. Got charged an extra $22 for dropping it off after hours without registering online. Thanks for not letting us know.
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October 2021 by Akash Darak
Worst customer experience.
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July 2021 by Robert Lybyer
Polite helpful service. Convince of a key drop for after hours return. 24 hour gas pumps debit or credit only but allows for fillup before returning rental. Used locater number to find available rental across large area. I would use this location again.
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June 2021 by Pedro Chavarin
Excelent service.
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June 2021 by Patrick Adrian
I reserved a trailer for a cross country move. My reservation was cancelled with less than 24 hours notice and they refused to provide any alternatives or additional support. The worst customer service I have ever experienced.
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June 2021 by Harlow Marie
No long wait time!