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March 2024 by Jenifer H.
Amazing customer service! Gorgeous store! Thank you for making my day!
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December 2023 by Nanette C.
My happy place-killer clothes for curvy women
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December 2023 by Razak A
Closed at 07 PM
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August 2023 by Rachel manis
My first time here ladies were nice and helpful
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June 2023 by Shawn Lyons
The women working here are always super helpful and sweet.I like the clothes, but wish they had even more fan stuff and witchy things. That's why I shop here and not Lane Bryant.
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June 2023 by Karen Miller
I won't ever return to this location for any reason. They've overcharged me on sale items, told me I need to leave as I'm in the dressing room because the store is closing and they've cheated me on returns that I've had to contact customers service to make right. Horrible experiences here. Order online and just pick up here if you have to get it today
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April 2023 by J W
The employees are always kind and helpful here which makes for a good shopping experience! Thanks!
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February 2023 by Debra W.
5 stars for customer service here. Some days I'm not in the mood to shop because clothes shopping is just not my fave. But these ladies are always giving good vibes and positive energy - no matter what. Returns are fairly easy. I returned some pants that were outside the return window but they did give me a store credit as I had receipt and tags still on. If you find something you like and they don't have your size, they will offer to ship to you for free or if you want it immediately- they will look to see if another store has it and call and ask them to hold it for you. Torrid selection on clothing doesn't change much from year to year. Just updated patterns so my five star is for the stellar customer service I always receive here.
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December 2022 by Crystal Gator
If you are on the larger size this is the store. Unlike Lane Bryant which can be expensive and not too hip with their clothing, Torrid has cooler and newer style items that you may see in the magazine, just refitted to a larger frame without making it look like a frock/sack.I LOVE their graphic t-shirts. I go in atleast every couple of months to try and pick up a couple. They have everything from smarta** sayings to replica old concert tour shirts.Sign up for their rewards program and email list. They don't over do the mailings and they are awesome about helping you get the best from your reward dollars. They rewards are also not so far out of reach you can't get them.Oh, and if you have had a really hard time finding a bra, you will find them here. Of course, like Victoria Secrets, Soma, etc... getting fitted for a bra can become super personal. After 60 seconds you'll be grateful you did it. The bras are to die for and they they fit so nice and comfortably. I have only bought Torrid bras for the last five years. They are worth the price and most of the time you can get them on sale. They are super sexy also. The bras are still cheaper than Lane Bryant.Like all retail stores, the personnel comes and goes but with Torrid it's not a big deal. They make sure their people know their job. Most of the employees that apply, are larger framed and they totally understand what you need. They understand how uncomfortable it is for a larger woman to go cloths shopping. By the time you leave you will be floating on a cloud and decided it's the best thing that ever happened to you. You will feel like you just came out of a high-end department store that gave you personalized service.The Factoria store is awesome. It is always clean, the merchandise is well laid-out. They know that most women use the outside front door not the inside mall entrance. The newer stuff is in the front, the discounted stuff is on the mall side. Factoria, depending on the time of day has great parking, tiny but great.
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December 2022 by Jonnie Beatty
The service here is always fantastic, it makes shopping so easy.
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October 2022 by Tiffany M.
Glad I chose this location that was recommended by my friend. I haven't worn a real bra since covid and finally wanted to try to find good ones. I've tried Soma, Victoria Secret. None were comfortable. As soon as I walked into Torrid I was greeted and helped right away. So happy with my purchase and their Customer Service was top notch. I'll definitely be buying my bras here from now on.
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July 2022 by Erica Milton
The staff is always so friendly, love coming to this store!
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June 2022 by Carlisa McCauley
I had a wonderful experience. Katelyn was super helpful with one of my orders that was confusing and she beyond helped me with it and with such wonderful attitude. Then I met Archangela who was just beyond sweet and made my day by her fantastic conversation and register experience. I will definitely be back again. This was is the best experience I've had in a while in a retail mall store either in a while or if ever.
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June 2022 by curleycuesview8
The staff is always so friendly, love coming to this store!
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April 2022 by Gale Boyer
The staff at this store are super nice, helpful and just a joy to shop with. I keep coming back because of them.
