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October 2023 by Michael G.
Wow. After trying so many technicians, Karen and Cameron were the PERFECT combination. Karen was so responsive and easy to work with. And Cameron was like a detective to figure out what was wrong and figure it out when so many others failed. THANK YOU for all your help - we highly recommend!
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September 2022 by Dave Lipman
Pump replacement: They did nice work, they were on time, communicative and the quote was reasonable and true to the actual work. If I have a problem again, I will use them for sure.
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September 2021 by Scott Drown
GFI circuit popped and no power to Spa. Hard to get anyone to respond to fix it. Called Spa Doctor and was told that it was likely a heater. Took a week or so but the tech showed up after texting and, it was the heater. But, of course he had used the last heater earlier in the day. He volunteered to come back on Sat with a new heater after a fishing trip! Really appreciated and above and beyond. Appreciated the on phone and in person help. Would recommend for any future repairs.
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August 2021 by Michael R.
They have always come thru when I need my jacuzzi cleaned, the top changed, or some maintenance issue such as leaking hoses and pipes. They are very reasonably priced and Karen is very nice to work with. Definitely recommend them if you have jacuzzi service needs.
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June 2021 by Alan LaBissoniere
Waited 3 weeks to get a Technician to came out to repair a leak in my hot tub. He arrived and looked at everything under the tub and fix 1 tube. Said everything was good and to refill the tub. He left. Refilled the tub that night after I cleaned it and noticed it still leaking, called the office and got no response. The next day Karen gave me the technician number and I texted him and he said he would come out 1 week later on a day. He no showed/called. After several attempts to call/text with no response I was told he was going on vacation and won’t be back in the area and to call a different company. Stay away from this business. No communication, doesn’t show up to appointments, Karen the owner doesn’t seem to care about her customers. I wish I can post the texts messages I got from both of them, very unprofessional
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June 2021 by John W.
My 20 year old hot tub was overheating and I emailed the Spa Doctor to schedule a service call. They suggested opening up all the jets and letting it run even before coming out. Sure enough it worked! Simple problem, simple answer. I'll be contacting them when I really need their help.
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December 2020 by Julia F.
Super responsive, super helpful and all about doing just the work that is needed at the time and educating the consumer on do it yourself options. Can't recommend enough!
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July 2019 by fred l.
Karen is incredible; she responded to my email over the weekend (unexpected) and took the time to offer great suggestions to remedy even though she doesn't service my area - she also gave me phone numbers for people that could help that actually DO service my area. It's so nice to see business owners who go above and beyond ... Thank you!
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August 2018 by Beau Arsenault
Karen at Spa Dr's has been nothing short than amazing. She has taken a hot tub that was from Westport and was totally disgusting and has made it brand new. Not only did she clean it to make it new again, she has been very engaging and made sure all my needs were met. She has even made it to my house a 2nd time to install a water filter that apparently I'm to d*** to install. She even has mentioned she will teach me how to clean it myself so I can save some money down the road. Oh and I didn't mention that she got me all the instructions to my old/used hot tub, that is now brand new and beautiful. Thanks to her my family and I get to enjoy daddy's new tub worry free. Thanks Karen!! :)
