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November 2023 by J H
Busy, but always helpful service. Dog friendly ! Park in the Lincoln North garage.
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November 2023 by Connor Poske
Had a great customer service experience with Tiffany on 10/22/2023 at the Bellevue, WA location.We bought a large order of Elfa shelving to take advantage of the big sale. Halfway through installation, we realized we mis-measured and needed some pieces cut. I called the store at 6:20 PM (they close at 7) and asked if I could come by. Tiffany answered. She asked what pieces needed cutting and how much length to cut off. I then drove to the store and arrived at 6:50PM. I saw Tiffany helping other customers. I sort of stood there awkwardly because I didn't know what to do. Tiffany actually came up to me and said "Are you the one that needed the cuts? 29 inches, right"? She actually remembered the length without me reminding her. She took the pieces in the back, emerged 5 minutes later, and handed me my cut pieces which are now hanging beautifully in the garage.This experience was notable for a few reasons:-Easy to get a hold of an actual person at the physical store quickly-Fast and competent customer service w/no questions asked-Tiffany willing to go the extra mile despite being at closing time-Stressful situation turned into a problem quickly solvedThank you!
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November 2023 by Ralph Hofmann
The customer service at this store is awful. They can’t multi-task or provide support. They have negative attitudes. I would not have come here but I ordered online and it defaulted to the one in Bellevue.I find myself driving down to Renton to go to the container store even though it’s farther because they know how to support customers. It’s just better there. I’ve been a container store customer for many years in other states and this Bellevue one is only one I’ve found to struggle with basic customer service.
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November 2023 by Faranak Mousavi
Store seems empty, they have not much selection compared to their online .Great friendly, knowlagable staff
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October 2023 by Melody C.
Usually love the Container Store. Frustrated they didn't have their hours open correct on here. Couldn't find what I wanted online so thought I'd stop by while in town all the way from out of town - 2 hour drive. Didn't open at 10a- not open until 11. Update your hours
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September 2023 by Klene L.
Terrible customer service and beware when purchasing the built in closets. The Asian man (cashier) does not want you in the store. He doesn't say two words to you upon checkout. Has zero interest in helping you. The closet pieces were shipped to us and EVERYTHING was just thrown into boxes with no wrapping and 80% of the boxes arrived damaged. Super expensive and crappy quality. Shame on you Container Store. We expected way better.
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August 2023 by Hema Nambiar
There is an invention for anything you need to store or organise. You can spend many hours just product researching. Loved it here.
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July 2023 by Kimberly Pham
I thoroughly enjoy visiting the Container Store, and this particular location is great due to the convenience of having a parking garage. Situated inside Lincoln Square, it offers a pleasant shopping experience. The staff members at this location are incredibly helpful, friendly, and accommodating. While it's worth noting that the products at the Container Store are not inexpensive, it's easy to find oneself spending a significant amount of money here. However, the investment is worthwhile as it leads to a beautifully organized and well-structured home. Check them out if you are searching for ideas on reorganizing your kitchen, bathroom, or bedroom.
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July 2023 by Cesar B
Ufff!!! What a place! Need anything to save space and store things the nice and easy way? Think no more and go get everything there. From trash cans to any kind of stuff to "Marie Kondo" your place.
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July 2023 by Kelsey B.
Amazing manager!! I live in Portland, Oregon and was searching for more of a product/basket that I have in my home and use to organize kids toys. They were sold out online and in my local store, but some were showing available in Washington. I called the store like a complete neurotic Karen to ask if I could possibly buy them over the phone before maybe driving all the way to Seattle to get them. The manager Carrie entertained my neuroticism without judgment and then actually was able to see that they were on backorder. She offered to help me order them over the phone and have them shipped to my house free of charge. !!! This kind of customer service is what keeps me coming back to the Container Store first well before other stores like Home Depot, Target, or Walmart. Thank you, thank you, thank you. If you're a little bit crazy, the Container Store is the BEST.
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June 2023 by Len Poole
Just as the name states - they have containers. Containers for everything. I mean containers for things I didnt know needed containers.Kidding aside - they have lots of things to help organize your stuff. Went during a big sale so I am not sure how prices actually compare. The check out lines were long but again they were having a big sale. Even with the volume the staff was friendly.
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May 2023 by Amanda F
Terrible customer service here. They charged me twice for one product by starting my transaction on their handheld processor and then moving it to the actual cash register mid-purchase. Although I have called multiple times and spoken with the manager and sent customer service an email, I was told there was nothing they could do. I ended up filing a dispute with my credit card. Such a hassle.
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March 2023 by Joanne Mockford
We wandered around the closet design area of the store for a good 15minutes, we had prints of the closet we wanted, we stood at the consulting table for a few minutes. We were clearly there to shop and spend money. $10,000 to be more accurate. Two consultants were there. Neither of them ever asked if we needed help or had any questions.We left. We are going to try our luck at our next nearest Container Store.
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February 2023 by S S
So disappointed! I left my house planning on spending a ton on money. I was unable to get any of the big items that I wanted from this location.I have three closets that I wanted drawers/organizers for. When I arrived at the parking that they suggested (it was behind/below the store) I couldn't get in. The arm would not raise, no matter what I pushed, and there was no answer to the call help button. I ended up having to park at the mall. No big deal you say. Wrong! To get to the store I had to walk thru the parking garage, over a raised walkway, thru a full on mall, down some stairs and then across a busy road. There was no way that I could get any of my desired drawers and storage items, because of the bulk there was no way that I could get them back to my car had I made my purchases. I was so sad! I had driven an hour for nothing.I took pictures of the items that I liked, and was going to just come home and order them online, but I realized that this would just be ridiculous. Consequently I ended up going to a "competitor " where I could take my (2) carts to my car and easily load them. I love the Container Store, and was truely disappointed that they would put a store in such an unfriendly location.
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November 2022 by Carolyn L.
This is your home if you love organization and think everything has its place. It is a big store with all kinds of containers and boxes and things to help you contain mess. It reminds me a little of Muji with its simplicity. I must confess I got overwhelmed by the huge selection. The things are not cheap but not terribly expensive either. I did pick up a hanger meant for tank tops or camisoles. Hopefully that will help me cut down the numerous hangers in my closet. I like the compact accordion clothes dryer as it seems to take up less space. Important for tiny condo living. Maybe I will get it on my next visit.
