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September 2024 by Zohrah Saidy
Yuri was very informative and helpful!
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September 2024 by Opal Star
Ask for Toni! I placed an order online and it was cancelled by Sleep Number due to me having different addresses under my name. I was told by customer service that all I had to do was go in person and verify my photo ID at a store. I was on business in NJ and so I went to the local store. They acted like I was a criminal, were unkind and irritated, put in low effort, and eventually said they could not help me unless I changed the address on my driver’s license! In contrast, with just a phone call to Toni, she went above and beyond to help me. She verified my identity and addresses, and then worked with her manager to make sure my order went through and the discount I had originally gotten was applied. All the while, she was communicative, kind, empathetic, and apologetic about the situation. If it wasn’t for Toni, I definitely would have gone somewhere else to purchase my mattress. Thank you so much, Toni!
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September 2024 by Steve Midas
This is for the Bellevue Square location just outside of Norstrom and Taco Del Mar. You will need to park your car and walk into the mall to get to this storefront.
We went into the store just to "take a look." Yuriana helped us to find the sleep number for us, and we quickly fogured out that my lady likes her side VERY soft, and I like my side as hard as a board. Unfortunately, we have been both struggling with sleep because of this. After going through all of various models and options, we landed on something that worked for both of us.
Yuriana helped us with finance options, and in a matter of a week, we got our bed delivered and setup. The delivery was professional and friendly.
Midas 5-stars for the no-pressure thorough sales and professional delivery and setup. These beds are amazing and best if you and your partner run different temperatures and level of firmness in your sleep experience.
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September 2024 by Anirudh Badam
Great experience overall. With the demos. Scheduling. Follow up on chat. John specifically was a fantastic person to work with.
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August 2024 by Goretty Delgado
Yuri was absolutely great. She was extremely helpful, knowledgeable & attentive. Great customer service, would recommend & shop here again!
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August 2024 by Vitou Mut
After much research and great customer experience (thanks to our assistance, Yuri), we decided to invest in our long term well-being with Sleep Number. Couldn’t be happier knowing our downtime from all the stressful things in life will be great. The 50% Labour Day sales on their iLE line surely helps a lot. Yuri was just a delight. She answered every and all questions with minute detail and confidence. The sales will end by 11/08/2024. Improve your life quality by getting one for yourself and/or family!
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July 2024 by Joel Flores
Yuri was very kind and informative. New her products very well and answered all my questions without hesitation. Went over the warranties, financing, shipping, and even broke down the quotes for me. I will be buying from her again in the future.
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June 2024 by Sweet Lowe
After much debate and thinking we bought from the Bellevue store. Yuri was fantastic thank you
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June 2024 by P S
Great experience with Tony. Answered all our questions made sure we were comfortable with all things and took time to walk us through the pros and cons of everything.
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March 2024 by Hannah Wright
Yuri made our experience here so enjoyable. She is truly so amazing, personable and knowledgeable and made everything too effortless. Will always recommend her specifically to all my friends, family and acquaintances.
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March 2024 by Hasanthi De Silva
Josh delivered exceptional customer service to us. He displayed impressive knowledge, patience, and guided us to find the perfect mattress, despite our visit just before the store's closing time. Highly commendable!
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March 2024 by Bill E
Great experience ! Josh was very helpful & friendly without being pushy or fake :)
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October 2023 by Benji Meder
I want to start off by saying I had no issues at all with this specific store or employees. It just happens to be the store I bought from. I’m wanting to review the bed itself along with the company as a whole.In Nov 2021 I bought a Sleep Number 360® iLE smart bed with a FLEXFIT™ 3 SMART BASE. Fast forward to today, I notice that one of the magnet plates that keeps the mattress attached to the base had broke/detached itself from the mattress. When the bed is in any position besides flat it isn't connected to the base whatsoever. A bit of a pain but I figured it’s not a huge deal because of the warranty. Just got done with chat support to find out that my 2 year old $10k bed only has a prorated warranty. Shame on me for not reading the fine print. I expected more from a $10k bed. I need a new cover which will include the working affixing point but the warranty only covers 65% of it leaving me with a $238.21 bill. When I asked the representative “Is it normal for this part to fail on a bed that's only a couple years old?” His response was “Sometimes items with moving parts can be prone to issues.” I find it ridiculous that they produce and sell such an expensive item and when a part fails after a short time they just shrug it off and say moving parts are prone to issues? Maybe figure that out before going to market. I would highly recommend going with Tempur-Pedic over a Sleep Number. I had one of their beds with adjustable base for over 10 years and never had any significant issues whatsoever. When my remote controls failed they immediately sent me new ones free of charge. This is what I expect from a company like Sleep Number. Obviously I didn’t abuse the bed causing the plate to detach from the mattress. This is simply poor quality for a premium price.
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October 2023 by Benji M.
In Nov 2021 I bought a Sleep Number 360® iLE smart bed with a FLEXFIT™ 3 SMART BASE. Fast forward to today, I notice that one of the magnet plates that keeps the mattress attached to the base had broke/detached itself from the mattress. When the bed is in any position besides flat it isn't connected to the base whatsoever. A bit of a pain but I figured it's not a huge deal because of the warranty. Just got done with chat support to find out that my 2 year old $10k bed only has a prorated warranty. Shame on me for not reading the fine print. I expected more from a $10k bed. I need a new cover which will include the working affixing point but the warranty only covers 65% of it leaving me with a $238.21 bill. When I asked the representative "Is it normal for this part to fail on a bed that's only a couple years old?" His response was "Sometimes items with moving parts can be prone to issues." I find it ridiculous that they produce and sell such an expensive item and when a part fails after a short time they just shrug it off and say moving parts are prone to issues? Maybe figure that out before going to market. I would highly recommend going with Tempur-Pedic over a Sleep Number. I had one of their beds with adjustable base for over 10 years and never had any significant issues whatsoever. When my remote controls failed they immediately sent me new ones free of charge. This is what I expect from a company like Sleep Number. Obviously I didn't abuse the bed causing the plate to detach from the mattress. This is simply poor quality for a premium price.
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September 2023 by Freya Radlein
John was super helpful. He was able to pull up my account history which enabled me to get the same bed I did years ago but tailor made to my living situation now plus a discount. Everything was just so easy and straight forward, I thought buying a mattress was going to be so much more complicated, but it was brilliant and the customer service was excellent.
