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September 2024 by Josh Steele
Overall rei as a company has gone downhill. Bought a headlamp just over a year ago that I've barely used, and recently it stopped working. I know their forever return policy changed to just a year a while back but I thought it was still forever for products that failed but apparently not. Their warranty was literally the main reason I shopped here, I'll be looking elsewhere now with better prices anyways
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September 2024 by S B
Awesome experience with Bike Shop here.
I bought a bike(Cannondale Synapse 2 LE for around 3k) in the month of April 2004. But for some reason, electric charging cable (to charge the Rear derailer battery for electronic shifting - Shimano Proprietary charging cable here) is missed out while the bike is handed over.
I wasn't aware of this until the battery ran out and then went to REI(after 4 months) asking them if they could trace that charging cable.
Dillard from their team asked couple of questions, gladly accepted the request and ordered the Cable for me after enquiring with David Martin.
***They accepted a missing accessory request even after 4 months which is a big deal for a Customer like me.
This team(Dillard and all) is doing Great under the Leadership of David Martin. They are attentive and ensure Customer requests are fulfilled going the extra mile. Thanks a lot.
And i wish them all the very best.
Keep doing the good work.
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August 2024 by Jay Battistelli
I went in to buy hiking boots and had a great experience with Matthew (ask for him). He was very knowledgeable and a helped me find the right boots as well as socks. The store was well set up too and looked nice!
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August 2024 by J C
Keep an eye out for the second-hand items. They still hold great quality and are very affordable - like discovering a hidden gem.
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August 2024 by Jesse Lee
REI had been out to go store for our traveling needs, from warm quality clothing, Darn tough socks, ski gears. I feel REI only sells quality merchandise unlike Amazon, with Amazon I fear buying cheap and fake products and get stuck with broken stuff while in the woods, ski mountains or while out of the country.
Don’t forget to check out the used item section, some very new items are over 50% off, like our backpack.
We also like the semi-annual members sales, we have found many good deals. And we love supporting such a quality store and the great folks that work there ??
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August 2024 by Xiao
Long wait for getting help for shoes even the store is not busy and staff can be more friendly and professional :/
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August 2024 by Abhijit Sarkar
I recently called the footwear department at REI and spoke with an employee I think was named Jeff or Dave. I was inquiring about the availability of a specific pair of shoes and he informed me they had two in stock. When he asked about the color preference, I mentioned that it didn't matter to me as I was primarily concerned with the fit and would decide on the color later. He seemed to take offense at this and stated he needed to attend to another customer on hold (I’m also a customer jacka$$). He also refused to hold the shoes for me, simply saying "just drop by today." I found his behavior unprofessional and dismissive.
REI as a business still is the place to go to for outdoor needs, but the bad reviews about the Bellevue location are correct.
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July 2024 by Cosmos Darwin
Consistently friendly and helpful staff, reasonable selection, pleasant store, but I just have to complain about the absurd “we won’t give you a bag no matter how much stuff you bought” policy. You literally walk out the door with your arms piled high feeling ridiculous. Like fine I’ll order online next time? That’s environmentally friendlier than walking to my local store, for sure.
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July 2024 by Sean Song
We had great experience buying a bike. We went to the shop looking for a new city bike for my wife today, Jeff was extremely helpful and knowledgeable. He had a very friendly altitude, explained everything really well, and the buying experience was smooth and pleasant. I would highly recommend him for beginner bikers :)
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July 2024 by Christina Lazoritz
Why are there never more than 2 to 3 people working in an incredibly busy shoe dept.
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June 2024 by Tushar Kaushik
Awesome choices loved ir
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June 2024 by adam poirier
Chris in the climbing shoe section is great! He taught me a lot about climbing shoes, thanks!
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June 2024 by Maurecio Untalan Jr
The staff are both so nice and they dont know their policies. You need to train them for customer service and teach them to be true to their commitments.
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June 2024 by ros 85aya
I am here with my husband to pick up a bike he purchased. We just wanted a bike stand and water bottle cage and the man helping us disappeared. All the other employees were busy helping everyone else but we had to ask since we were waiting quite a while. I think in total we were waiting maybe 40 minutes for a bike stand.
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June 2024 by Lisa J
I always enjoy coming in to this store. The employees are all very friendly and helpful! They have great return policies which give me peace of mind if the products don't work out but usually the products are high quality and last a long time :)
