O'Reilly Auto Parts in Bellevue, Washington, is a well-regarded auto parts store located at 4000 Factoria Boulevard. Customers consistently praise the outstanding customer service provided by the staff, who are described as professional, patient, and helpful. One customer shared a positive experience when their check engine light came on during a road trip; the store staff assisted with a free code reading and even lent tools for a quick fix. Another customer expressed gratitude for the thorough assistance received when dealing with a dead battery, highlighting the respectful and attentive service. While some visitors found that the store did not have a specific battery they needed, the staff went above and beyond by calling other locations to help. Many customers appreciate the welcoming atmosphere and the willingness of employees, like Dante, to resolve issues and provide solutions. With services like free battery testing, tool loan programs, and brake rotor resurfacing, O'Reilly Auto Parts is a trusted destination for automotive needs. Overall, the combination of excellent service and a helpful team makes it a preferred choice for many in the community.
We are from out of town and our battery died and we had to replace the alternator. Matthew helped the whole time, anytime we needed anything, he let us borrow some tools. He made our life way easier. I highly recommend this O'Reilly especially if Matthew is working. Thank you again!!
March 2025
Amazing customer service! This is one of the best O’Reilly locations I’ve been to!
June 2024
I've gone here several times and been assisted by five different individuals. In each case the customer service was outstanding and highly professional. They are now my go-to spot, can't recommend them highly enough.
