-
September 2024 by Beimnet N
A Disappointing and Unprofessional Experience at Oliver Peoples, Bellevue
I recently had an unfortunate and deeply frustrating experience at Oliver Peoples in Bellevue. When purchasing sunglasses, I was clearly informed by the sales associate that I had 5 days to return or exchange them. However, upon returning within that period, I was told by the same associate that I could only exchange them, not return them.
When I escalated the situation to the store manager, Amy, hoping for clarity and professional resolution, I was met with blatant disrespect and condescension. Amy not only dismissed my concerns but displayed an aggressive attitude, offering zero assistance or empathy. Despite explaining that I had been misinformed by her associate, she showed no interest in addressing the issue fairly or even treating me with the basic courtesy that any customer deserves.
To make matters worse, she couldn’t even be bothered to spell my name correctly, which, along with her overall demeanor, left me feeling deeply uncomfortable and disrespected. The tone of the interaction gave off a strong impression of racial bias, which only compounded the unpleasantness of the experience.
I expected far more professionalism and courtesy from a brand like Oliver Peoples. This experience has ensured I will not be returning to this location, nor will I be recommending it to others.
-
September 2024 by Betty G
The store manager, Amy King, displayed shockingly discriminatory behavior. This was one of those moment as a person of color, I KNEW I was targeted and disrespected by her rude and degrading attitude. Her tone and body language were not only unprofessional but also blatantly discriminatory, which created incredibly uncomfortable atmosphere for me.
It’s unacceptable for a manager to treat customers this way, and I’m appalled that this kind of behavior is tolerated. Oliver Peoples needs to take serious action to address such racial discrimination and ensure all customers are treated with respect and dignity, regardless of their background.
-
August 2024 by Charlie Whiton
Fantastic frame shop, incredible selection and the best customer service. Frames and lenses are a bit expensive, but unique and high quality and come a few days after order. VSP no problem!
-
May 2024 by Priscilla Martinez-Moskowitz
Great experience getting my glasses properly fitted and my lenses ordered The staff at Oliver Peoples are extremely knowledgeable and helpful. I live 200 miles away on the Washington Coast. It was well worth the trip for fine quality glasses.
-
November 2023 by Alykhan Sunderji
Great shop for frames. Amy is 10/10.
-
October 2023 by Sean L.
Great selection and quality. I got the Gregory Peck in cocobolo. Lenses are rather expensive but it seems to be worth it.
-
October 2023 by Raviteja Anantha
The store is located in Bravern; Amy King, the store manager, was great and very helpful.
-
July 2023 by mary kate anderson
Awesome sunglasses selection. Ted was amazing at educating me as to the modifications that can be done to customize the fit better. He was very patient in allowing me to try on many styles. All these years of buying high end sunglasses, and nobody has ever offered the custom-fit options that Ted did. I left with a beautiful pair of sunglasses, and I'm keeping in mind the possible modifications if they turn out to not fit quite right.
-
July 2023 by Casper
Always a nice atmosphere with a great selection and knowledgeable staff.
-
March 2023 by Brett Callis
Service was wonderful. I was a bit indecisive and needed assistance (fortunately the store was not crowded at the time -- I took 45 minutes to decide). Ron/Rob (I apologize, I hope I remember his name correctly) was incredible: thorough, knowledgeable about the product, and a consummate salesperson. He mentioned that he was relatively new -- one couldn't tell. Store manager Amy assisted at the end, playing the role of tie-breaker which I needed so badly. Really great shopping experience.
-
February 2023 by Jon Erickson (jnericks)
Super Helpful! Great shopping experience.
-
February 2023 by Lindsey Willis
Personalized, informed, and exuberant service at this location every single visit, whether I’m there for a simple adjustment or a brand new frame/lens combo.
-
February 2023 by Brad C.
Great customer service. Respectful establishment. Love the product. Price is definitely worth it
-
February 2023 by jef lecompte
Naomi was very helpful, experienced, and friendly. I felt welcomed and excited to be at the store. Bought a pair of glasses and prescription with ease.
-
January 2023 by Cyrus Ahmadi
Fantastic staff and selection. A beautiful store with a wide variety of unisex styles, absolutely worth a visit!
