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December 2023 by Ash T
Was sold a non working phone came to fix it took hours. And still isn't working right. Will be leaving Metro
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December 2023 by Walter Crosson
Someone made 2 fraudulent charges out of my checking account to t-mobile, and it wasn't me. I already reversed the charges, but t-mobile won't answer the phone and talk to me about it.
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December 2023 by Gerson Bermudez
I went to go buy a phone. The girl who worked at the desk was very rude first and would get mad if we asked questions and last time I visit this place
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November 2023 by Aaron Cano
Sandra Goes above and beyond for all of us, freee phones all the time and the best deals
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November 2023 by Terry Livingston
Thank you sandy! Been having issues all week and got it fixed
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October 2023 by murty intent
Visited this store to become a new customer, was told that I’m not eligible for a specific offer, and I was given no specific details even after asking. This store has been not so customer friendly and I felt rude behavior. As a customer who spent time and energy to go to the store, I am entitled to get answer as to what is the policy and why a customer is not eligible.Hope they will learn how to be friendly with customers and maintain transparency with policies.
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October 2023 by Miss Ally
The store on NE 8th in Bellevue WA, on Sunday Oct.1 was staffed by one child and one slightly older child, both female, both liars.METRO SUCKS NOW, RUN RUN RUN AS FAST AS YOU CAN TO ANOTHER CARRIER, AND NOT T-MOBILE ..THEY'RE SHOWING THEIR FANGS ALSO..I WAS WITH THEM SINCE 2014, THAT'S NINE YEARS OF STEADY LOYALTY...NINE(9) YEARS ....PLEASE LISTEN TO ME, DON'T USE THEM.. GO ELSEWHERE, SPEND MORE MONEY, GET KNOWLEDGEABLE, HONEST SALES STAFF... IF YOU'RE TRYING TO GET A DEAL, YOU'RE GOING TO GET WORKED OVER, LIKE YOU WERE ROLLED IN AN ALLEY
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September 2023 by Elle Robert
fantastic service from Jenni even a corporate store could not help me with what I needed I have a disability which she has helped me regardles
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September 2023 by Cj V
These morons are letting people pay for their accounts with stolen cards and card info thanks retards in Washington
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May 2023 by Andrew Yaro
sell defective phones and refuse to service, exchange or return them. these phones can be immediately thrown away. worst store i have ever seen in the world
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April 2023 by Julia Yaro
I bought a phone here. After 6 days, I brought it to this store to change it, because gps does not work in this phone. The store employee tested it and saw this strip. But the worker refused to change or take this phone back. After that, I move to another company. I do not recommend this store to anyone! In no case!
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April 2023 by Wesley Wilson
Usually very knowledgeable and efficient. Of all the greater Seattle branches I think this one is worth the extra miles. Parking in front sometimes not available.
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April 2023 by Debora Hickman
Great they helped with everything I needed done
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March 2023 by Miyama Mannan
Dude working there don’t know anything about the service with the company. Didn't even know the customer service number. Do not come here especially if you are not fluent in Spanish..
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March 2023 by L Flores
Whatever you do, do not use Metro pcs. My husband and i went to Mexico and paid for the Mexico /Canada service. When we got to Mexico neither of our phones worked. After the first day my husband’s phone started working. Mine never did. After almost an hour in their understaffed store and 3 phone calls to customer support while in Mexico my phone does not work. Now a supervisor tells me that they cannot help me and there is no technical support team. What cell company in this day and age does not have technical support ??? We will be changing cell companies. Ridiculously incompetent.Well, just when I thought it couldn't get any worse it did. I returned from Mexico only to find they charged me for the service they did not provide and assured me had been removed. So I called customer service again only to be told that a refund could not happen until the end of March and that my "plan" cannot even have international service. This is very strange since it was all set up in one of their store YEARS ago and my billing history proves it. I would suggest you retrain your employees, especially customer service employees so ALL your employees know what they are talking about. Searching for a new carrier!
