iMovR

Most Recent Comments

• September 2024 by Michelle Lubaczewski
  Phenomenal service level from start to finish - Working with Cristal was a pleasure and she exceeded our expecations. This company deserves six stars for being responsive and customer-focused.
• December 2023 by Gary Shin
  Very fast customer service response and very helpful.
• November 2023 by Benkei
  I was having a hard time deciding what color I wanted to choose for the desk. I reached out on chat to ask for more photos of the colors I was interested in and they sent me a ton of photos and even offered a free sample. I had a great experience with the customer service and the product is awesome. 10/10 recommend!
• November 2023 by Tamsin Bradley
  When you're spending that much on a desk, you want to be sure of what you're getting, and they were able to answer all my questions (and I had a lot! lol)—very helpful customer service.
• November 2023 by Rich E
  Our office has four iMovr desks and unfortunately one of them stopped working after a few months. I submitted a service inquiry online and the tech was super helpful troubleshooting and listening to my concerns. They sent me 5 different replacement parts in sequence as part of the troubleshooting process, and finally my desk is working again! Customer Service was responsive and diligent in getting this resolved. They absolutely stand behind their product and warranty.
• November 2023 by Derick Garcia
  I purchased a desk with iMovR a few years ago who didn’t have the best response time, so I was reluctant to contact them again, but I was recently having some issues with it so I reached out to customer service who informed me they were under new ownership and I have to say they are doing a great job. They walked me through the troubleshooting steps and were able to help diagnose the problem. They helped me get my desk up and running again in no time! Definitely happy with the new ownership and the staff!!
• April 2023 by Wartux
  I met with Ben Bigglestone at the Bellevue store. He offered a demo model of a desk for $500 saying they were “motivated to sell.” After some shopping around, I contacted him a couple weeks later saying I wanted to come purchase the demo desk. He was not there, but told me I could stop by and purchase it from Marc (I presume this was Marc Merryweather, who answered my initial email, but I can't be sure).When I arrived, Marc said he could not give me this deal, as Ben had not put it into writing. Marc also said the warranty on the demo model should include the whole product, whereas Ben said it would be the legs and machinery but not the desk surface as it was a demo model. I left the store and texted Ben to see if the deal could be done when he got back to the store, and got no response.I texted again a few days later, and he said “$500 + sales tax, and it’s yours! Come in on Thursday between 11am and 3pm to pick up.” I was out of town, so I texted upon return to pick it up. He said Ron could help me as he was not in again. I reminded him last time he wasn’t there, they would not give the deal he offered, and again asked him to clarify the warranty (I had asked that previously after meeting with Marc, but he never responded to that question).He then changed his story saying I could not stop by as no one would be there. I asked him he he could tell me some times he was free to talk as something was being lost in translation in our texts (including his inability to respond to my question about the warranty). His response was “The CEO won’t budge on price the desk is $690, and he won’t lower.”So he basically promised me a price he couldn’t deliver, showed sub-par communication skills, and wasted my time. And clearly "the right hand doesn't talk tot he left" in terms of communication amongst the employees. I went out of may to go this store, which is not in a convenient location for me. I will go to Ducky's and get a similar but less expensive model.
• September 2022 by Noah Encke
  I purchased a Lander desk base, monitor arm, and under-desk PC mount from iMovR. I was impressed with the engineering of all three. They are well-built products and I'm happy to own some. I had a problem setting up my desk base which ended up being completely my fault, but they were very understanding and did a video call with me to resolve the issue. I ended up returning the monitor arm because my monitor was too heavy, and they were understanding there as well. Although I had a hard time connecting to someone in customer support through email, which they said is due to staffing difficulties right now, once I gave them a phone call I was treated with the utmost care and promptness. The next time I need office equipment I will be happy to purchase from iMovR again! They have a showroom at this location if you are local and want to see the desks before you order.
• September 2022 by Amy T.
  Customer Service is non existent. After receiving my ThermoTread GT Office Treadmill an error message persistently popped up despite numbers resets. I contacted iMovR only to discover the they outsourced their service to another company. which in itself wouldn't be a problem if they were actually able to fix my treadmill. After several 45+min waits on the phone and empty promises to send out a Tech they finally decided to send out a new part to replace the control Console. Which sounds great at face value. But when I inquired as to when I might receive said part, the lovely man wasn't able to tell me. Only that he put in the request and they would let me know when it arrived. They could also provide me with numbers of other service providers not covered by the warranty that I could pay to come out and look at my treadmill. TLDR This company took my money and then when their product didn't work, ghosted me like a teenage girl.
• September 2022 by Mr S.
  Treadmill was delivered in an inoperable state. After weeks of trying to get it fixed, I'm getting nowhere with customer service. I should've bought the cheap model from someone else.
• May 2022 by Lydia M.
  Customer service is terrible/non-existant. I ordered a GT treadmill in Dec. 2021 and am STILL trying to return it. The treadmill was defective; I was able to use this treadmill a total of 9 minutes before it became unusable due to tread skewing to side so badly. I followed instructions to adjust but the casing is malaligned so I am unable to insert tools to make necessary adjustments. I have called repeatedly, left messages repeatedly, left messages with chat repeatedly and no one ever calls me back. I left a bad review for this on their site and finally got a call but of course it was a moment i couldnt talk. I was given a "direct " number to their customer service but probably 20 messages left since then have all been ignored.
• May 2022 by max griffith
  The company doesn’t post negative customer reviews on their website or respond appropriately to simple customer service issues. I attempted to leave a negative review after 3 weeks of unsuccessful troubleshooting for a Lander frame accessory that arrived damaged due to substandard packaging.After 2 phone calls, a chat session, and multiple emails that involved no fewer than 4 people at the company, I attempted to post a negative review and complained through my payment processor. I’ll bet you can’t find my 1 star review on the Lander DIY frame product page. There are only 11 totals reviews, not suspect at all.It’s important to note that my customer service interactions were completely one-sided; at no point in the troubleshooting process did anyone reach back out to me or follow-up to my requests for a replacement product (a simple $50 center support brace for the frame). I’m fortunate that I used a payment processor that attempts to resolve disputes, but they eventually decided in my favor. The reason? The company never responded to the case, even after finally shipping me a replacement part for which I had no notice. Be wary of perfect feedback.
• April 2022 by J P
  I purchased this desk after reading some reviews on a website which seems to ensure they always give every product and accessory made by iMovr only 5-stars year over year and suspect there is some type of relationship there. I purchased The L-shaped Lander desk and when I was checking out was offered an large # of accessories that were promoted as items that would enhance my desk experience and by default believes they would actually work with/fit the desk they were sold with.The 2-stars is due to the company’s attitude and response when confronted that some items they sold me are simply not usable with what I was sold. Details are below of you are interested in reading the paragraphs but the gist is the standing desk works well and some accessories are good, some are unusable and some are overpriced and unnecessary.I’ve pasted my issues I sent directly to their service email below and everything was rejected (pictures were included). I was in the process of moving so by the time I gathered all the proof, pictures and documented issues they just said been too long even though I explained I had everything on original pallet.I’d also like to point out I spent over $4,000 on desk + accessories and was only adamant about getting a $70 credit (I was going to buy standing mat).for the laptop tech dock and asked for consideration on exchanging white (unused) power cable kit for black and the pencil tray that won’t fit if you buy the other accessory, 3D steady type keyboard tray. They just said NO across the board, too bad. I hope this thing never breaks based on their lack of consideration.Details:iMOVER Tech Dock (DA-TDCK) was also offered to me with this model desk and I went to install. When you put the track underneath the desk, where the end hits the underdesk cross bar, the edge of the track sits proud of the desk sticking out despite instructions showing the edge as under the desk. There is not enough room under the desk to put track fully under desk and as this was offered as accessory with this desk I believe i should not have to pay shipping and a restocking fee to return this item that is unusable.The StedyType Exo - 3D Laminate - Black (KT-STE1-B2) is great and i natrually put on the larger section of L-shape desk where i will be typing. This was offered along with another accessory the iMovR Hie-Away Storage Drawer (DA-SD-B) and i purchased both. When you install the Steady Type Exo, there is not room under the desk to install the Hideaway Drawer and of course cannot use the predrilled starting holes/points; it just doesn't fit after you have the this installed. I believe i should also be able to return this with no penalty.Everything is black, but the iMovR Tucker Pro Cable Management Kit with Cable is White; i'd like in black or to be able to return/exchange for black but of course now see on invoice it's white and must have missed it. DA-CM-P1-Wimovr laptop mount tray (DA-MA-LM) shows item A, C, D, B & E connecting to some type of arm but only A, B & E were in box with no C or D (pictures attached). Also there is no Concerto Arm even though instructions say Concerto Arm Laptop Assembly. I've found a 3rd party item to hold my laptop and believe i should be able to return this item without having to pay shipping or a 20% restocking fee since it was incomplete.
• April 2022 by Loki J.
  I purchased this desk after reading some reviews on a website which seems to ensure they always give every product and accessory made by iMovr only 5-stars year over year and suspect there is some type of relationship there. I purchased The L-shaped Lander desk and when I was checking out was offered an large # of accessories that were promoted as items that would enhance my desk experience and by default believes they would actually work with/fit the desk they were sold with. The 2-stars is due to the company's attitude and response when confronted that some items they sold me are simply not usable with what I was sold. Details are below of you are interested in reading the paragraphs but the gist is the standing desk works well and some accessories are good, some are unusable and some are overpriced and unnecessary. The power block is way overpriced and falls (buy 3rd party velcro) and only 2 plugs and no c-type; you can get the best power strip with surge and save some $. I've pasted my issues I sent directly to their service email below and everything was rejected (pictures were included). I was in the process of moving so by the time I gathered all the proof, pictures and documented issues they just said been too long even though I explained I had everything on original pallet. I'd also like to point out I spent over $4,000 on desk + accessories and was only adamant about getting a $70 credit (I was going to buy standing mat).for the laptop tech dock and asked for consideration on exchanging white (unused) power cable kit for black and the pencil tray that won't fit if you buy the other accessory, 3D steady type keyboard tray. They just said NO across the board, too bad. I hope this thing never breaks based on their lack of consideration. Details: iMOVER Tech Dock (DA-TDCK) was offered to me with this model desk and I went to install. When you put the track underneath the desk, where the end hits the underdesk cross bar, the edge of the track sits proud of the desk sticking out despite instructions showing the edge as under the desk. There is not enough room under the desk to put track fully under desk and as this was offered as accessory with this desk I believe i should not have to pay shipping and a restocking fee to return this item that is unusable. The StedyType Exo - 3D Laminate - Black (KT-STE1-B2) is great and i natrually put on the larger section of L-shape desk where i will be typing. This was offered along with another accessory the iMovR Hie-Away Storage Drawer (DA-SD-B) and i purchased both. When you install the Steady Type Exo, there is not room under the desk to install the Hideaway Drawer and of course cannot use the predrilled starting holes/points; it just doesn't fit after you have the this installed. Everything is black, but the iMovR Tucker Pro Cable Management Kit with Cable is White; i'd like in black or to be able to return/exchange for black but of course now see on invoice it's white and must have missed it. DA-CM-P1-W imovr laptop mount tray (DA-MA-LM) shows item A, C, D, B & E connecting to some type of arm but only A, B & E were in box with no C or D (pictures attached). Also there is no Concerto Arm even though instructions say Concerto Arm Laptop Assembly.
• January 2022 by Brandon Wilding
  Super friendly staff and sales reps. Always someone in the showroom who is knowledgeable on office ergonomics. Lots of options to see.