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March 2025 by Shivani Dwivedi
I bought shoes and just used them twice. And there were scratches on the shoes and material just came off. Very bad quality product.
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February 2025 by Alisa Smith
Super nice!!! Thank you team Gucci.
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February 2025 by Goddes Yi
This place was amazing! Got my first luxury bag here ever! Service was great, can’t really remember her name but she was super sweet and kind! 💗💗💗
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February 2025 by Kristina Chmukh
Customer service really went downhill. How are you gonna spend so much money on a bag/wallet/ then you have to get it polished or fixed again after only two years of owning it, and then pay 100 for that fix. Wait 2 months for it to be shipped to the New Jersey warehouse, wait for the gg part to arrive from ITALY, and the advisors never call you with updates, never text or email, about tracking details. And everytime you call the customer service they won’t let you speak to an actual associate IN the store. Items will get WORN out fast and then if it’s like a bit even a few weeks after two years you’ll pay more money to get your item fixed, and they will NOT UPDATE you on where your item is. HORRIBLE customer SERVICE. 0 stars.
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October 2024 by Annie
Great customer from chase I went to buy a present for my husband and he was very helpful he even offered water to my son, he was very patient and polite I highly recommend him for your sales person 10/10
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July 2024 by Gucci Velli
It's a beautiful place I'll just say that
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July 2024 by Kaitlin Higgins
Karen was so amazing! I live in ny and couldn't find this specific product anywhere and I had reached out to Gucci and Karen got back to me with in 24 hours and found the product and sent it out! Great customer service!!!! Ty
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July 2024 by Julie Piper
Always feeling’ so fly when I’m in downtown Bellevue..
….especially when I come across picture perfect moments like this beauty perfectly parked outside of this high end store as if it was staged, just for me to capture what I would describe as #luxury
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June 2024 by Kong Lee
Great customer service. Karen helped me to find the perfect gift.
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June 2024 by Lilly V
Staff is not welcomed and not helpful ?
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May 2024 by Ulyana K
Used to shop at this location all the time with Matthew and Jennifer. In the last year or so, the customer service dramatically went down hill, seems like the associates don’t really care about assisting customers or making things right. Will only buy products online since now on. Take your business elsewhere
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February 2024 by Leah B
Gucci is my favorite luxury brand. I bought some luggage from Gucci in Tokyo and had a few questions about engraving/embossing. This store was hard to reach direct. When calling this location you’re forwarded to a general operator. I was told I’d be receiving a call back but that didn’t happen. I had to call again to have my question answered. As always this location is aesthetically pleasing. Staff can be a little stuffy but that’s understandable.
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February 2024 by k
Always excellent service.
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February 2024 by carlos hernandez
Outstanding store and employees are great felt welcoming thanks to all
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February 2024 by Krish Namkung
Always excellent service.
