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January 2024 by Emelina Wang
They provide services differently by I don’t know what standards.They used to be like the other frans: Provide the tryout when you purchase, provide one black chocolate with drinking chocolate. But they do it now by giving different people different treatment. I had several time with purchase, they didn’t give me tryout, and no black chocolate with drinking chocolate.Today, the white family before me with a purchase,they got chocolate tryout and got the chances to choose for each of them(about four or five people). The staff there said to them “We have this and we have that, please, help yourself”, with a smile.Me and my boyfriend were the next couple, with all two staff sticked to that family, they did not say anything, even a warm welcome note, to us, while we waited there without any instructions or a small apology for the waiting.And of course, after our purchase, just “please wait here”. The staff just started going back grab a new boxes of pecan caramel chocolate and counting chocolate while we were waiting. no tryouts, no friendly chatting, no black chocolate with drinking chocolate again.Disappointing to different treatment to different people with purchases, and different from other Fran’s.
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January 2024 by Julia Champe
Amazing chocolate, quite expensive. A very special gift! Their stores are like jewelry boutiques, but with tasting samples sometimes!
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January 2024 by Anne Grill
Super friendly staff, and amazing caramels!
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January 2024 by Emelina W.
They provide services differently by I don't know what standards. They used to be like the other frans: Provide the tryout when you purchase, provide one black chocolate with drinking chocolate. But they do it now by giving different people different treatment. I had several time with purchase, they didn't give me tryout, and no black chocolate with drinking chocolate. Today, the white family before me with a purchase,they got chocolate tryout and got the chances to choose for each of them(about four or five people). The staff there said to them "We have this and we have that, please, help yourself", with a smile. Me and my boyfriend were the next couple, with all two staff sticked to that family, they did not say anything, even a warm welcome note, to us, while we waited there without any instructions or a small apology for the waiting. And of course, after our purchase, just "please wait here". The staff just started going back grab a new boxes of pecan caramel chocolate and counting chocolate while we were waiting. no tryouts, no friendly chatting, no black chocolate with drinking chocolate again. Disappointing to different treatment to different people with purchases, and different from other Fran's.
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December 2023 by Emma Ference
beautiful in-store atmosphere and kind staff. i always go to frans to get gifts for any occasion, their chocolates are truly incredible.
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December 2023 by David K.
tl;dr - delicious chocolates, excellent service, can customize box I stopped by to get a box for a gift this holiday and had a really great experience. After a warm greeting, I was offered a sample of the grey salt milk chocolate caramel which was delicious as always. The person who helped me was so patient and knowledgeable. I got a custom box and she was really thoughtful about how she arranged the chocolates and made recommendations for the assortment. She also packaged it really nicely with a champagne box and red bow. For a second box, I chose the prepackaged ones, but she swapped out the ribbon for a different color. As a bonus, they also showed me the box they used for White House events. Fran's is on the pricier side but I'll definitely go back for special occasions or gifts.
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September 2023 by Portia O.
Words cannot express....so good! They have new stuff, seasonal. Next time I need to try the caramels. More fun than buying them in the grocery store. Nice people, beautiful presentation, friendly NoT snooty.
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August 2023 by Mark B.
These chocolates are some of the best we have had!!! Grey salt caramels are out of this world and the espresso truffles were not far behind. Both in dark chocolate which is smooth, luscious and the best we've ever tasted! The staff at this shop are the best! We came in just before they closed and they were more than happy to stay late for us. We enjoyed a good chat with them while we were choosing from all of their delicious chocolates. We will make this a regular stop whenever we visit our daughter!
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May 2023 by MS L
The people working here are so nice! And the chocolates and caramels are the friggen best.I got some Mothers Day chocolates and a couple port wines for Moms Aunts and Grandmas out of town.Since I was flying the next morning, they packaged it all appropriately for travel and even gave me a free coffee truffle to have for the morning flight I wasn't dressed well because of chaotic travel prepping, but they still treated me so well. This location and the Seattle location have great service.
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December 2022 by Jen M.
It's probably crazy that I've lived in Seattle and heard of Fran's all my life but it's not until this last year that I finally had the chance to taste and experience it. I had a few boxes gifted to me and I dont usually eat much sweets but I sure ate these. Unfortunately one Box and its contents arrived completely soaked by the recent snow and rain storm but even though the chocolates were wet, after putting it in the fridge it still retained its flavor, form and freshness. The salted caramel textures and flavors are amazing as are the truffles which were rich but not too sweet. Perfect balances. Customer service in store was also standout. Staff were super friendly, helpful and kind. Will definitely revisit here again. Its nice to find more local places for great gifts and yummy treats.
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November 2022 by Tabitha H.
I think I've found my new favorite place for hot chocolate in Washington. I stopped by Fran's Chocolates the other day to search for some gifts. After admiring their extensive selection, I opted to get a cup of drinking chocolate and a jar of hot chocolate. It is a tad pricey, but you get the quality you pay for. Having tried a lot of gourmet chocolate in my life, I can safely say this is Fran's Chocolate feels like a hidden treasure and is some of the best hot chocolate I've had in the states.
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April 2022 by Mark Williams
A+ on all fronts - service, experience in the shop, friendliness, packaging, and of course - the chocolate! I brought these home to my wife and am now a hero!
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December 2021 by David Burg
Very fine chocolates and caramels. Get them the freshest here at the official store. The chocolates will snap under your teeth then melt over your tongue. The dollar bills in your wallet will melt too...
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December 2021 by Alec Saunders
If you can’t find something amazing at Fran’s then it doesn’t exist. Best chocolate truffles ever, and the sea salt caramels are to die for. Fantastic and helpful staff too!
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December 2021 by Nick R
Can’t pickup in store because you were prioritizing online orders? Way to treat your most loyal customers...I have been a customer for many years, perhaps you can allocate some inventory to your brick and mortar and some to your online...
