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September 2024 by Mike Sobhani
Dishonest and Not Transparent - Avoid This Shop
I had a very frustrating experience with C&M Auto Repair in Bellevue. I went in to get my tires changed and found the ones I wanted on Amazon. They assured me they could give me the same price, so we agreed on the price and I paid the full amount upfront with my credit card. The plan was that I would come back once the tires arrived.
A few days later, they called me and said they couldn’t get the tires at the original price and increased the price by $30. They justified it by saying they wouldn’t charge me tax because they don’t pay tax on tires. I reluctantly agreed to this change, but when I got my final bill, I was shocked to see they charged me almost $90 more, including taxes and fees.
They were not honest or transparent throughout the entire process. They lied about the tax and kept increasing the price after I had already paid. I do not recommend anyone to go to this shop — they are not trustworthy and clearly don’t honor their agreements. I will definitely be taking my business elsewhere in the future.
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September 2024 by Wally T
I have a 2014 Audi Q5 TDI, and I always do my service here at C&M. Cesar and Walter always treat you as family!… They do a great job on Diagnosting any problem!!! And the repairs are done right away, with a very fair price.
They open on Saturdays!!?
I strongly recommend bringing your car at C&M.??
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September 2024 by Phuong Ha
Went in for a buyer inspection.
All the way thru, the mechanic speaking Spanish to the seller. Not sure what they were telling him, but at the end the seller said they told him he’s selling too low price and he ended up ghosting me; even tho we agreed on a set price to sell after inspection.
So I spent $150 for a full inspection and got no car.
Thank you for your service!
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August 2024 by Juan Cova
Excellent service, very friendly
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August 2024 by David Amaya
Excellent and transparent - fair pricing - totally recommended
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August 2024 by Assad Saleh
Cesare and team are the best. Very detail oriented team, they took the time to investigate the issue and never gave up like most the shop do. Def recommend them!
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August 2024 by Codee Harris
My wife and I were driving Saturday morning when we noticed that our car was smoking. We called here in a panic because they were the closest shop to where we were. The shop was busy but they let us bring it in anyway.
We got there around 10:30 am and we were told that they could look at it but wouldn't be able to work on it until Monday. We were honestly surprised they even offered to look at it that day with such short notice.
Around 11:30 am they called and let us know what was wrong - busted CV axle, warped brake rotors, and an improperly installed oil filter causing an oil leak (from a different shop). They told us they would start working on it and have it ready by close!
They close at 5 pm on Saturday and my wife gets off work at 4 pm. We didn't know if we would make it in time because of traffic but told them that we would try. Without hesitation they offered to stay after closing so we could pick it up!
I've never had such an amazing experience with an auto shop before. This is the only auto shop I'm using from now on and will recommend them anytime someone needs work done on their car.
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August 2024 by Olga Kyzym
I recently visited C & M Auto Repair & Collision and was thoroughly impressed with their service. They provided an excellent alignment for my vehicle and even included free inspections, which gave me peace of mind. The staff was incredibly knowledgeable, offering tons of information about various issues and giving me helpful advice on how to maintain my car. The owner of this business was super friendly and explained the essence of the problem to me. Their dedication to customer satisfaction was evident, and I highly recommend their services to anyone in need of car maintenance or repairs.
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August 2024 by Rubin KDS Sidhu
Very great diagnosis and efficient folks! Better to go to them instead of taking my RAV4 to Michael Toyota of Bellevue etc where the service is below average
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July 2024 by sheridan thirsk
Needed something simple and they were friendly, efficient and quick to send me on my way
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July 2024 by Jonathan Li On Wing
I came in for an alignment for my VW e-golf.
The service I received was amazing.
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July 2024 by Fahim Siddiqui
Nice service, always very helpful and responsive. I have been working with Ceaser and his team for many years.
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July 2024 by Violet Mwandenga
Service was great and on time, very professional! I can't complain at all, if you are looking for a reliable mechanic look no further, this shop will cater all your mechanical dillemas?
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July 2024 by Nataly
I come here often to service my vehicle and I always have a great experience!
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June 2024 by Edward Jun
TL;DR: Strongly advise against this shop, particularly for insurance claims.
Horrible Paint Job: The shop lacks a dedicated paint booth, which likely means they outsource their painting work. The results are unacceptable: poor masking led to noticeable paint drips, the clear coat has an orange peel texture, and my windshield was left covered in paint specks that defy cleaning. The only aspect done correctly was the paint matching, which is a minimal consolation.
Deficient Mechanical Work: After a fender bender, they replaced the entire differential and suspension system. Unfortunately, this resulted in persistent squeaking from the shock absorbers whenever I turn the vehicle. A second opinion from another mechanic confirmed the worst: the welding was of extremely low quality.
Excruciatingly Slow Repairs: The experience was further marred by incorrect part orders, unavailable representatives, and dishonest interactions with both the insurance and myself. They showed no intention of acknowledging or rectifying their errors. It's evident that profit maximization is their focus, not customer satisfaction or quality repairs. Proceed with extreme caution.
