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January 2024 by Amrita Rath
Smooth rental, Hassel free
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November 2023 by Utkarsh Gera
My experience with budget truck rental is one of the worst ones. Same as the issue reported by most people in reviews.I made the reservation 30 mins before actual pickup time. When I reached the site they didn't have a truck and were surprised as to why the system was allowing reservations. 1 week later as everyone reported I got 75$ charged as no show fee. The customer service guy is like that I should have cancelled the reservation. He said that this charge is done from the pickup site for not showing up. I was baffled at this reply - I am at your site and you don't have a truck so why should I cancel the reservation and then pay no show fees.He said that he trusted me and can max refund $50 which I ultimately took instead of driving to the pick up site and again spending 20 mins like I did on call to explain the issue. I blindly went with the budget name since I never faced issues with them reserving cars but this was on a whole new level.
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September 2023 by Madison Browne
I made an online reservation weeks in advance. An hour before my reservation time, I got a voicemail saying they don’t have the inventory for the truck I reserved. They left a phone number I could call back that goes to voicemail. I ended up getting charged $75 a few days later. Called customer service, waited for about 20 minutes, and the agent returns to the call and says they would refund me as a “courtesy” but to call customer service immediately next time. I reiterated that wasn’t mentioned in the voicemail and I had just got the charge that day. I figured since they messed up on their end they would be apologetic but not at all. Very bizarre, made me feel like it was my fault. Should have read the reviews first!
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August 2023 by Serina P.
Rented a car for a month while my car is in the shop. I returned the car and thought that was that. 2 weeks later I received a letter (dated a week after I returned the car) that they were charging me $125 for "damage"-finding animal hair. I didn't have any animals in the car and requested proof that there was some sort of damage. They sent me 2 pictures of floor mats that needed to be vacuumed because they had dirt on them. I asked for escalation because being charged $125 2 weeks after returning a car because they needed to vacuum didn't seem right to me. The response was another customer service agent saying they already responded, so still waiting to hear from a manager. To make this all more infuriating both cars I had rented from Budget clearly were not detailed well. One had an empty bag of nuts and a water bottle under the seat. The other had coffee spilled all over the backseat (I cleaned that up with Clorox wipes, so easily cleaned if anyone had noticed) If you aren't renting out immaculate cars, don't charge $125 because you need to vacuum.
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June 2023 by Katie
Despite all of the negative reviews, I actually had a great experience here. I reserved a same-day rental (van) and picked it up an hour later. I was helped immediately; the van was exactly what I needed to move my stuff and the whole process was seamless.Edit to update: I never received a receipt and the charge to my credit card was about $20 more than I expected.
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June 2023 by Hao Huang
I had a terrible experience with this rental site. I wish I had checked the review before I went there. First the employees there were doing their phone when I entered and after standing for a minute one of them started to talk to me. Secondly they could not locate my reservation and they gave me a truck and they did not even want to do a walk around with me to check the truck. They did themself and asked me to take a video if I see something. The truck is When I drove home the truck started to show a flat tire warning. Their phone number can never be reached even by Budget. I end up driving it to a local body shop to fix the tire. After I dropped off the truck to a different location as planned in my reservation, they charged an additional $75 no show. The whole experience is horrible.
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February 2023 by Jazmin S.
I recently rented a vehicle from Budget. I did all of my reservation and payment via their website. That was super easy. Upon arrival to the pick up location I was shocked to see it in such disarray. The exterior of the building is not inviting and in fact I was sort of scared to go in. It's an actual modular building that is pretty run down. When you walked up the stairs they freaked and looked like it was an accident waiting to happen. Once inside the carpet was super old and worn and the staff looked like they were freezing since they had jackets on and gloves while helping customers. The staff was super helpful, they were kind and knowledgeable but they didn't seem to enjoy there work environment and I can't blame them. While my experience with Budget regarding the rental was good. I feel as though they could better the building in where there employees work.
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June 2022 by Jana B
Booked a 12 ft truck over a month in advanced. They called us the night before our moving day stating our truck was not back yet, but that it might be there on moving day. We appreciated the heads up. They called the morning of to say the truck never arrived. The only alternative offer they had was for us to drive to Centralia (2hr drive plus cost of gas). They had no other options (even a bigger truck) anywhere. We then had to go up the chain of command to get help, and it was a nightmare. Twice they said they would have Inventory Manager call us within 2 hrs. They didn’t. We had to keep calling and every time we waited on hold and no one could help us without talking to the manager who wasn’t calling us back. Their management seemed very disorganized. After almost six hours of back and forth on our moving day, we just said forget it when the manager finally called us. The problem doesn’t necessarily seem to be related to this location in particular, but the overall Budget truck management. We made a reservation with UHaul for the following day, and they didn’t have our truck either. They found us a bigger one for no extra cost in town. They are a much bigger company, which I think is beneficial in terms of truck availability. While I wanted to try Budget, I wouldn’t recommend it if you are on any type of schedule.
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May 2022 by Terence Fowler
Rented a truck with a confirmation. They called me 1 hour before I was supposed to pick it up to tell me no trucks were available. They told me my best bet was not using budget/Avis because they haven’t had trucks for days. Not sure then why they only gave me an hour notice.
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February 2022 by Denise W.
The truck should not have been on the road. There were issues with both the front end alignment and transmission. The drivers side door could only be opened from the inside. It clunked down to lower gears, and the steering was really loose. Had we driven the truck on the freeway prior to loading it, we would have returned it. Budget was no help when notified of issues since the car was, in their opinion, "drivable". Rent from anyone else.
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December 2021 by A Miller
Visited here on a busy Christmas eve. I was so impressed with their speed and friendliness. I usually stand in line forever at airport rentals, so nice to see the efficiency that everyone was served with!
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November 2021 by Peter N
Absolutely horrible. Had a confirmed reservation for over a month. Received an email confirmation 2 days ahead of pickup. Arrived and no trucks were available. They said they called their Kent location and a truck would be available for me there. Drove to Kent and the manager there said they never called and did not have a truck available.
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November 2021 by Walter N
A reservation made weeks earlier, and confirmed by Budget, was not available upon pickup. No prior notice received. Weak incoherent explanation. Referred to another location half an hour away by Budget employee alleging he confirmed availability at that location. Arriving at the other Budget location, Budget employee indicated no availability, and she had not received any phone call from the original employee. Absolutely worst service ever encountered!
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October 2021 by Michelle H.
Quick hassle free service I was in my car within 5 min of arriving. Honorable management. They actually care about customer service and experience. I went over my 24 hour by a few min and they made the adjustment so I wasn't charged for an extra day. What an efficient team and easy in and out location. I highly recommend!
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September 2021 by Kevin T.
Really wish I could give 0/5 stars. I reserved a budget truck over two months ago in anticipation of a move. Nobody contacted me from this location to tell me that the truck was unavailable. Somebody from Budget corporate had to call me to tell me, and she even said that it was this location's responsibility to let me know. Just awful. Didn't even contact me until 12 hours before the time I was scheduled to pick it up. Just go with Uhaul instead. Do NOT reserve a truck from this place, no matter what.