Bartell Drugs is a long-standing, Seattle-based company that has been serving the community since 1890. With over 130 years of experience, it is known for its commitment to health and wellness, supporting local partners, and providing a convenient shopping experience. The store features a clean, well-stocked environment with distinct departments, and it offers access to restrooms and fair prices, often ranging from average to slightly above average. Customers appreciate that Bartell stays open late and on weekends, making it a reliable option, especially as other nearby pharmacies like Rite Aid and Walgreens face challenges with customer service and medication availability. The pharmacy staff includes dedicated and knowledgeable professionals. For example, Duc, the pharmacist, is efficient and diligent, providing quick COVID shots and demonstrating a high level of expertise. Store associates like Logan are helpful, assisting customers with coupons and prescriptions. However, some reviews mention occasional communication barriers with staff, particularly at the Crossroads location in Bellevue. Long wait times, slow service, and inconsistent prescription readiness are noted issues, partly attributed to staffing shortages that existed even before the pandemic. The store's employees include friendly individuals like Joe, who consistently provide excellent customer service, though some staff members may lack strong people skills. Outside the pharmacy, the store offers a modest selection of groceries, digital photo processing, and other merchandise suitable for everyday needs. Checkout lines are typically short, and the store employs a mix of staff, including older workers. Restrooms are kept locked for cleanliness but are accessible upon request. Overall, Bartell Drugs remains a trusted local chain with friendly service and a focus on community health, despite some occasional staffing and communication challenges.
they really need to tune the clock. I arrived the store around 9:55 p.m. trying to get my prescription. someone turn off all the power and tell me to come back tomorrow. What if I missed my golden hour for the med. What if I gonna pass away today without the med. Won’t try again.
February 2025
Not convenient at all. Staff is always too busy to help.
January 2025
After several hours, they said they got the order but haven’t worked on it at all. Wait for another 30 minutes.
