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February 2024 by J West Car Talk
12727 SE 38th ST, Bellevue, Wa. 98006I hate banks, I was at this location this morning when they opened, and unfortunately I didn't catch the lady name. It was only me and one other guy in the branch. I have a check from my insurance company Mass Mutual drawn on Bank of America for $3k, I went into the branch the lady look like she may have been in her 60's. Told her I want to cash a check gave her the check, 2 pieces of ID, she says this check is over our limit to cash. She goes in the back and come right back and says I can't cash this check it's to big. I said It's a $3k check drawn on Bank Of America that's to big? We can't cash anything over $2400, you'll have to take it to your bank. I asked when did they start that I've never heard of that, I've cashed payroll checks in the past drawn on Bank of America and never a problem, and they were much bigger than $3k. I told her that's crazy that you can't cash a check drawn on BofA. So, I left and felt as though that was not a rule. I called other branches to ask them I have a check from my insurance company for $3k drawn on BofA, I don't have an account with you guys, can I cash it there? Everyone said yes, I told them what happen at the other branch and they all said they've never heard of that, terrible customer service.Jason
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November 2023 by Mengmeng Liu
Don’t withdraw money from the ATMs from this branch!!! I withdrew money from one of the ATMs this Tuesday and my card info was stolen and someone tried to withdraw cash using my card info. I still have my card so there must be card reader inside the ATM.
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September 2023 by Elaine C
Just got off the call, which was such an unpleasant experience I wanted to leave this review. I am already a client at BOA and was considering moving all my money and investments from my primary account to BOA. I called the general number for the Factoria branch, the man who picked up seemed really confused when I asked to schedule an online appointment with a banker because I am out of state in a rural area without access to BOA (closest one is I think 1.5 hours away) and will not be back in Bellevue for another 5-6 weeks. The man asked me to hold to speak to another banker, which I was grateful for. The second banker, Karen, told me that they can't schedule online appointments and she can refer me to their customer service call center "or we'll schedule an appointment and you can come in" in a tone that suggests I'm asking for a favor/exception by asking for online appointment and coming in is the rule. I asked her to give me the call center number and reiterated that I'm out of state and can't go in, so I'll take the best alternative (she cut me off here to ask whether I'm ready to take the number). She gave me the number and asked whether I need to be referred to the customer service line right now. "No, thank you." was my response, and hers was, "ok bye." Maybe I'm asking for too much, but I think it's generally considered professional to do your job in a service industry by listening to your clients, not cutting clients off, not offering something they already noted as not feasible as one of two options in a snarky tone, and generally not being rude and unpleasant. I also think that it's customary to ask whether there's anything else I need help with, but that's clearly too much for Karen. If a manager reads this, please consider asking Karen to do her job, act like a professional, and treat other people with respect.
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September 2023 by Nerf War
The staff is very friendly and patient, Bank of America is the best bank in the United States！
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September 2023 by Elaine Chen
Just got off the call, which was such an unpleasant experience I wanted to leave this review. I am already a client at BOA and was considering moving all my money and investments from my primary account to BOA. I called the general number for the Factoria branch, the man who picked up seemed really confused when I asked to schedule an online appointment with a banker because I am out of state in a rural area without access to BOA (closest one is I think 1.5 hours away) and will not be back in Bellevue for another 5-6 weeks. The man asked me to hold to speak to another banker, which I was grateful for. The second banker, Karen, told me that they can't schedule online appointments and she can refer me to their customer service call center "or we'll schedule an appointment and you can come in" in a tone that suggests I'm asking for a favor/exception by asking for online appointment and coming in is the rule. I asked her to give me the call center number and reiterated that I'm out of state and can't go in, so I'll take the best alternative (she cut me off here to ask whether I'm ready to take the number). She gave me the number and asked whether I need to be referred to the customer service line right now. "No, thank you." was my response, and hers was, "ok bye." Maybe I'm asking for too much, but I think it's generally considered professional to do your job in a service industry by listening to your clients, not cutting clients off, not offering something they already noted as not feasible as one of two options in a snarky tone, and generally not being rude and unpleasant. I also think that it's customary to ask whether there's anything else I need help with, but that's clearly too much for Karen. If a manager reads this, please consider asking Karen to do her job, act like a professional, and treat other people with respect.
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August 2023 by Lei Yu
One banker cut in to deposit his client’s check when cashier already doing my deposit.
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July 2023 by Bardia Tebianian
Amer was extremely helpful! 5 star on all counts!!
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June 2023 by darren ryan
Just like all of the other reviews the service is slow. 10 people in their offices and only one person serving customers at the counter. Pathetic
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May 2023 by B Cal
The manager was unhelpful and condescending over a simple cashier's check. Looking through the reviews, clearly this is a location/manager to avoid.
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January 2023 by Kuo Gamer小郭
They will not do anything for you.Stay away with Bank of America.They closed my account and told me my credit card reward is not redeemable because they close it lmao.
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November 2022 by Sachin Saligram
Went in to get passport and ID notarized. Went in at the appointment time and the person (manager I think) we spoke to said they do offer notary services but not of photocopies (which was what we had). They said it’s not listed on the website but their local policy.Not sure if BofA has such a policy or it’s incompetence of this branch.
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October 2022 by K H
Today I went in to wire some funds to another business. Little do I know that I would need to have an appointment for that. Luckily for me, Martha and her manager stepped up to help me out so that I can complete my task. Kudos to the helpful staff of Bank of America at Factoria!
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August 2022 by Ann Paris
I am furious with Bank of American. I have over $4000 that has been in a CD for years. I went to the B of A in Factoria Washington and they refused to give me my money. They told me my account was dormant.I explained that I needed my month because I was going out of state due to the terminal illness of a relative. The two young men just stared blankly and later rolled their eyes. I am an older woman. apparently that gives them the right to be condescending, unconcerned, and uncaring. They NEVER give me my money.I signed some paperwork and was told they would call me the next day. THEY NEVER CALLED.I have called their branch six times during different business hours and they NEVER answered. I feel belittled, taken advantage of, and they still have my money which I need for my trip. Do NOT do business with Bank of America. Their staff treats older women like s**t. These young men do NOT care about the customer. I am furious.
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July 2022 by Nic S.
This bank is very poorly run, I manage a business in the surrounding area and have to use them for that purpose, but I would not recommend them to anyone. To start they only ever have one or two tellers at a time so if you need something done with an actual person be prepared to wait. The manager who's name is actually Karen, is super entitled and gets upset if we drop more than one deposit at a time. Last time I went in to get change they didn't have pennys and I was told I'd have to wait 15-20 minutes for them. I told them this was inexcusable as they should have access to change at any given time to serve the customers and the manager continued to badger me with two options (wait the 15-20 minutes for her to be done with the person she was meeting with so she could grab them, or come back later in the day for them) I didn't have time for either and told her that was the case but she continued telling me those were my two options. I told her I'd just have to come back another day for them as her options didn't work for me. And as I was leaving another person came in wanting to make an account and the manager dropped everything to talk with them after being completely unhelpful with me. It seems like retaliation for the way we do deposits. Now Karen is claiming that our last batch of deposits had a fake twenty in it, and gave us back the fake bill (illegal btw) but wouldn't tell us what day the fake supposedly came from and told the other manager that I had been cussing at them. So now Karen is lying about me and giving us fake money when I double count my deposits and would have seen this fake prior to bringing the deposit in. Someone at headquarters needs to look in to Karen, and how she runs this location as she is giving this location a bad name with her ineffectual management.
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July 2022 by Xiangyu Guo
Chunxia is very friendly and helpful. Waited in line for a while, but not too long. The processing speed is generally good.
