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May 2024 by Mitchell Walston
DO NOT BUY A PRE-OWNED VEHICLE FROM AUTONATION!
This is a long overdue review and the final straw happened today when I pulled in to the service department to ask to get to the factory keyless entry door code from them. They wanted to charge me $115 to just plug into the car and figure out what the code is. It's important to note that I purchased the car from them back in 2017 and they never gave me the door code when I made the purchase. I know that it has been years, but when I called them back when the purchase was recent, they told me I needed to bring it in for them to give me the code. I figured fine, they probably need to know that I am the person that actually owns the vehicle. Fast forward to today, I finally get around to bringing the car in (many years later admittedly) and they tell me they wont just give me the code and that I have to pay a tech for a half hour of labor to do this. This is extremely frustrating because I feel that I purchased a car because of all the amenities that it comes with and the fact that they did not provide the code for me at purchase is, in my opinion, an incomplete sale.
Now at this point, I am extremely frustrated because I just want to be able to use all of the features of my vehicle that I paid decent money for. In my frustration I look online for some resources to help me find the factory code myself... Lo and behold, I find a YouTube video showing me EXACTLY WHERE TO FIND THE CODE PHYSICALLY INSIDE OF MY VEHICLE. THE TECHS KNOW ABOUT THIS AND STILL CHOSE TO TRY AND SCAM ME OUT OF $115!
Now I am pissed off. Not only did they try and scam me for essentially chump change to these people, this isn't even the worst experience I have had here.
I will try and keep this as short and sweet as possible. After purchasing the car in 2017 I noticed that it shifted pretty hard almost all of the time, but this was my first time owning an automatic transmission vehicle and did not know if it was normal or not. Then there was one occasion when driving with the manual gear select on that basically slammed the car into gear with no synchronization so extreme that it caused me major whiplash and back pain for days following. This indicated to me that it was not normal so I decided to take it back to Autonation for hopefully a warranty repair. After taking the vehicle in, they diagnosed the issue and said that there was nothing wrong and that they "just shift hard". I was a bit puzzled and very skeptical of their conclusion but went about my business with somewhat confidence that I did my due diligence. Fast forward a few months and after driving a different automatic vehicle that was so smooth in the shifting, I was convinced that there was really something still wrong. I decided this time that I would not be taking it back to AN due to a possible conflict of interest with the certification process potentially not being up to snuff with Ford themselves and instead took it to Sound Ford. Long story short Sound Ford found that the solenoids in the transmission were faulty and the transmission needed to be completely rebuilt, which is what happened under pre-owned warranty.
How can one service department say that hard shifting is a normal part of operation on a type of vehicle and then another service department at a completely separate dealership discovers that the entire transmission is faulty? Either there is some corruption going on at AN service department or complete incompetency.
Do yourself a favor and avoid the service department here as they will do their very best to either scam you or dodge liability on a warranty repair.
DO NOT SERVICE YOUR VEHICLE HERE AND DO NOT BUY PRE-OWNED HERE!!
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January 2024 by Derek S.
This review is based on taking my 2023 Raptor into service for warranty repairs. The entire situation has been a disaster: I was sent around to three different rental car places and spent multiple hours of my morning trying to get a rental they should have had prepared. In the end I got a car that didn't even have working wipers. For service, I mentioned 5 things that needed repaired. Only two of those did get fixed and the major one causing powertrain malfunction and CEL parts are on indefinite backorder. I tried to get status updates while at Ford and I could rarely ever get ahold of the advisor and asked for the Service Manager many times to no avail. Moving FWD, I have called 5 times to Ford over the course of two weeks. My advisor has not answered, the service manager has not returned calls, and a $300 part is causing a nearly new $90k truck to have constant powertrain faults. These parts are readily available at OEM parts houses but they wont attempt to even look into that. Don't plan to take your rig here unless you are okay with minimal communication, constant excuses, mediocre service, and a giant waste of time. I've owned numerous vehicles across nearly ever major brand and this has been the worst service I've experienced. If you read other reviews you will see this sentiment many times overs, don't walk away run.
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January 2024 by Trina V.
I grew up in a Ford family and that has all been turned upside down based on my experience with my 2017 Ford Explorer and AutoNation Ford Bellevue. Here are the highlights: - My Explorer began to have issues with around 45K miles on it. The orange wrench indicating power train failure appeared on my dash and I initially took it to Ford of Kirkland to get it evaluated as they had earlier availability. They could not find the issue and cleared the warning. - I scheduled my oil change with AutoNation Ford Bellevue and the orange wrench reappeared right around the time of that service so I asked them to look at it and they identified a transmission issue (covered by warranty). They scheduled me for a month and a half later to have this issue addressed (this was the first available appointment). - I brought my car in as scheduled for the warranty repair. After a FULL MONTH my husband had to bring our rental (which Ford was covering) to the rental place to be checked and swung by Ford to check on the repair status. During this impromptu stop he learned our car HAD NOT been looked at yet and was still "drivable". He returned our rental (a small sedan that was not fitting our family's needs) and drove our car (still unrepaired) home. - Over the course of the next few weeks we checked in to see if the part that was "backordered" was in but no luck. Much of the time we could not even get our service person to call us back. In frustration, my husband called a service person, Josh, who helped him with his truck, and he called us back and supported us. My husband pointed out that the "backordered" part was available for purchase online and offered to buy it and bring it to them because we would like our car to drive normally. Ultimately, Josh let us know that our initial service representative was no longer working at Autonation Ford of Bellevue and he scheduled us for an appointment (now approx. three and a half months later than or original appointment and 6 months after the trouble began to have it repaired). - We had the car repaired (a whole new transmission to our knowledge) and got it back only to hear a new, loud noise on the drive home. I brought the car back 48 hours later (it was a weekend) and they took it back to fix the new issue that was likely created by their repair. They fixed it quickly and returned the car to us on a Friday. - By Sunday the orange wrench was back but, again, there was no appointment for repair anytime soon and we were told it was "drivable" in the meantime. - Only five days later, while merging into traffic on the freeway, my car had a powertrain failure and went into what Ford calls limp mode. It was scary and frustrating as I was on the way to get kids from camp 100 miles away (at least they were not in the car too). I pulled over and my husband met me to switch cars and take mine back to the dealer immediately. - I got my car back with a new transmission valve body six weeks later (also under warranty as it was powertrain). Just over two weeks later the orange light was back. At this point we were nearly 4 months out from the "appointment" to replace the transmission and still having powertrain failure issues. I was exhausted, frustrated and stressed. We took the car back to AutoNation Ford Bellevue as they had the open warranty repair but were on the fast path to a new car. In late September, with no plan to fix the latest occurrence and the feedback that they were old codes, we sat in the lobby of AutoNation Ford Bellevue to get them to buy the car back. We only did this as, though they cleared the orange wrench codes, it came back on the way to purchase a new car. They did buy it back, but we took a loss as we could not trade the car in with a clear conscious and thus paid additional sales tax (over 10% sales tax). AutoNation Ford Bellevue has not responded to requests to remedy this loss and Ford insists that it is on the dealer though it was their warranty. Needless to say, my new car is not a Ford nor is my husband's new truck. T
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January 2024 by Michelle F.
First time Ford owner. Wanted an EV and compared Lexus, Volvo, Toyota & Tesla. Went in not expecting to like the Mustang Mach-E but wanted to do my due diligence in considering all my options. Went home in my new car! Had a very pleasant experience with Jacob Lawler. He did not give the hard sell, was very respectful, took the time to understand our needs and priorities and allow us the space to make a decision. He even brought out a different level car to make sure we considered all the available variables. He was attentive but not pushy. Absolutely LOVE the car I ended up with!! Highly recommend this dealership and in particular Jacob.
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December 2023 by Joseph I.
looked at a 2016 Lexus RX. Which they were selling for almost $7000 over trading value I have a 2020 Toyota forerunner Trd premium. Which I spent $2700 on tires and Trd rims to make it look better. They offered me $27,000 on a trade-in. Like $5000 less than Kelley Blue Book has for a trade-in. So all at all near as I could tell they're trying to make $13,000 off the deal. Stay away from these guys and they say their prices are so low that they do not negotiate. Although they're trying to make $7000 off their last trade-in and then rip you off 5000 or more on your trade-in. No thanks ever again. What a joke.
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November 2023 by Kaiyu Z.
I wish I can give 0 star. In short, Jarys declined my ESP RentalCare coverage for a warranty repair that takes 2-3 days according to him. The same day, I spoke to ESP customer service and they stated that if the repair is either 1) covered Factory Warranty OR 2) by the ESP itself, the RentalCare is in effect. The problem Battery is covered by Factory warranty. However, Jarys told me if my car is in for factory backed warranty my ESP's RencalCare cannot be used. Jarys you were either lying or very badly misinformed. Please Educate yourself by reading Administration and Marketing material on page 10, column 2 - Section Rental, Towing assistance... Ford corp told me on the phone line this material is available for every ford dealer. ----- detailed review ----- I had pretty positive purchase experience with Tim a few years ago when I purchased my Mustang 19, had a few oil changes and warranty repairs all went fine. However I had a pretty bad experience today (11/16/2023) when bringing my vehicle for warranty repair/inspection. Context for the warranty repair: my wife's 2022 Ford Expedition constantly reminds her battery draining and going into deep sleep mode even after long drive and I am concerned that she may be stranded at some point due to battery so I brought it in for a checkup. Service advisor Jarys told me that they need to check all the wiring for possible short and need to keep the vehicle for 2-3 days. Come on, why not start with the battery?? He also told me there is no loaner car available. When I showed him that I have ESP with RentalCare that it has rental coverage. The ESP contract started in March 2022 (car purchase date). Also the car is under factory warranty. However he still insists that he cannot do anything about it and asked me to review the ESP terms which implies I misunderstood the terms. Because my vehicle still under factory warranty, he cannot do anything to get me a rental using ESP. Sorry, you are wrong. Thanks to you, I did go back and read my ESP terms and attached the terms at the end of the review. Jarys you might wanted to helpful but clearly either the service department or himself was misinformed about what ESP RentalCare is. If you do want to respect the ESP terms stand behind it, you would have demonstrated your willingness to help. "Hi, you misunderstood ESP before purchasing it, not our fault". This is not the right attitude to stand behind ESP or ford as a brand. This is such a disappointment. Jarys, please educate yourself by reading the terms below. I will escalate this to Ford. "We will reimburse You for the actual charges up to $60 per day (including tax) on Ford and Competitive Make vehicles and $60 per day (including tax) on Lincoln vehicles ($72 per day on Aviator, MKT, Navigator) that You incur to rent a motor vehicle for up to (3) days while Your Vehicle is being repaired as long as the service or repair is: (1) covered under the terms of this Agreement (2) covered by the New Vehicle Limited Warranty or (3) the result of a manufacturer's recall or customer satisfaction program and (4) the vehicle is rented"
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November 2023 by Susan O.
WORST SERVICE DEPARTMENT EVER! Their customer service department manager sucks at understanding what giving good customer service means! The engine light went on in my 2021 car. I went in because the person on the phone said "just bring in your car". I was leaving for a road trip the next day and was there at 8 am. I offered to leave the car until noon the next day to give them time to see what what wrong. The only answer I received from their service manager was "We cannot look at the car for 3 weeks." No sensitivity to the situation, no looking up my car on their computer to see what it says on their end, and no solutions. Just NO! We all know they can hook it up to some computer to see why the light is on. I immediately left and called Evergreen Ford in Issaquah. They looked up my car, told me the mileage while I was on the phone (which means they have computer information about the car), and said "no problem, come in at 2:30 pm" and they will take a look. After waiting one hour, they said it was a sensor and replaced it for free. They have a happy customer for life ... unlike this ****** location! The only reason why there is one star rating is because I have to! Ugh!
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November 2023 by Derek M.
I have 2023 Ford Lightening that is leaking through the roof via the microphone above the drivers seat. It doesn't fit in my garage so will be exposed to any additional rain. I called Autonation and the earliest they can get me in is over 2 and a half weeks from now and said that If I didn't tarp it that Ford may make me liable for any further water damage from the defective roof seal. That all seems unreasonable for a 90k truck still under warranty. Poor quality vehicle (have had multiple issues and multiple recalls) and poor service.
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October 2023 by Liam L.
I do not recommend this dealer at all. My vehicle has been sitting on their lot for two weeks and due to the maintenance not being a priority they chose not to check it in and focus or other projects. The vehicle only needs a battery charge and the electrical system checked to make sure the drained battery wasn't caused by the system itself. They told me multiple times they would find out what was going on with the vehicle and get back to me and had yet to call me and notify me of what's going on until I called aggressively to figure out where the vehicle is.
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October 2023 by Susan J.
I took my car in for an oil change for a 7am appointment for an oil change. Was told it usually takes 2 hours. I figured about 11 at the most. 1:45 it was still on the rack. Why make appointments!!!!
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September 2023 by Eukia L.
I got my car through this dealership in 2019 and got a service plan at the time, definitely a good choice! I have gone consitantly and they have always been helpful, kind and professional. I moved to Bellingham a few years back but have continued to come to this dealership due to their execelent customer service. Recently I brought my car in for a routine servicing and they found an issue with the some of my lug nuts. Brad and Donovan were very kind and helped get the issue resolved quickly. I will continue to use the Bellevue ford servicing center.
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September 2023 by Kevin K.
First time Ford owner. Bought a three year old F-150 with 49k miles on it from AutoNation Ford Bellevue, only to find out a couple years later that it needed $13,000 in repairs due to Service Bulletin 17-2077. After getting this truck back from the original lessee, AutoNation Ford Bellevue then sold this truck to me (second owner) without disclosing any info about what I consider to be a recall worthy issue. That's when my $13,000 nightmare began. Talk about feeling cheated and deceived. Things happen, I get it. When they do, take care of your customers. Work with them. Acknowledge a faulty product and help set it right. That's what really shows your true nature as a dealership. As a first time Ford owner, I wanted Ford to have an opportunity to support their customers when something big like this happens and build customer loyalty. Instead, they're loosing this customer. Either I spend $13k on repairing a broken truck or invest that in a different vehicle. So, I'm probably going electric for my next truck before EOY. Will I be buying a Ford? Nope. This was the first and the last Ford I buy. Cannot recommend AutoNation Ford Bellevue.
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September 2023 by Richard B.
I had a great experience with Tanner. He was honest and informational. He even gave me a full tank and a detail at no additional cost!
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August 2023 by Juan V.
Close but no cigar. Took a long time to schedule an appointment (which was par for the course compared to the other Ford dealers). Came in for an oil change and factory recall on the wiring on my truck. Jay and John were the service advisors I worked with. Felt like they both did great jobs and would have likely have gone back again if everything else had worked out. Dropped off my truck, Jay quickly checked me in and got me a Lyft to work nearby. Jay called me back when the car was ready and sorted out getting me a Lyft back to pick up the car. Got there quickly, got checked out quickly with help from John S. So far so good. Left feeling like they had their stuff together and that I would likely go back. About 2 blocks away, the check engine light went off. So had to turn back around and spend about half an hour between driving back and waiting for the truck to get checked out. When doing a check on the air filter it seems they left the mass air flow sensor loose. After leaving, felt like if they messed up the easy stuff, did they mess up the hard stuff as well? Probably won't be going back for service or recall work.
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July 2023 by Cathy O.
We just got our dream SUV from AutoNation Ford in Bellevue with the help of Rhonda Dorian. Rhonda is an absolute blast to work with. She is both fun and knowledgeable. She is 100% committed to ensuring you know what the options and features are and what you truly want. Giving the low to no inventory of the Broncos, she kept us in the loop as Broncos got to the lot. She hooked us up with a Bronco that had just gotten to the lot the night before - and its everything we wanted. If you want to enjoy the car buying experience, I highly recommend working with Rhonda. The Finance team was good too, not too hard of a sales push on warranty items - overall great experience!
