Amazon Fresh is a clean and well-maintained supermarket that offers a good selection of fresh fruits and vegetables, which are reasonably priced and always presentable. The store provides a pleasant atmosphere and employs friendly, helpful staff who excel in customer service, including patient and accommodating employees at the return counter. Amazon Prime members benefit from discounts, and the store features a popular deli with sliced meats and cheeses. However, recent changes have impacted the shopping experience. The store has undergone remodeling, eliminating the butcher and reducing meat and deli sections, which now mostly consist of vacuum-packed, frozen meats. The order-ahead service has been removed, and the store no longer offers preorders for pizzas through the app. While the pizza remains an affordable option, its quality and standards have declined over time. The store now operates with two self-checkout options: traditional self-checkout carts and new, heavier carts with built-in scanners and weight sensors—though these often experience issues and can be inconvenient. The store's deal offerings have become less frequent, with many popular deals selling out quickly and not being restocked. Prices are generally competitive but only seem advantageous during sales or with coupons. The store no longer accepts mobile payments, which may inconvenience some shoppers. Despite these drawbacks, Amazon Fresh remains a good place to shop for fresh produce and basic grocery needs, especially for those seeking reasonable prices and friendly service.
