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October 2024 by Pete Bartleson
Nice people, reasonably priced with good turnaround times
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October 2024 by L Flores
I do NOT recommend this dry cleaner.
I called and asked what they would charge for cleaning a king size down comforter. The price seemed reasonable so I took the comforter to them in a bag. I showed the clerk (owner?) a stain and a small hole. He said he would have the cleaning team take a look. The next day I got a text saying it couldn't be cleaned without a repair and did I want an estimate from their seamstress. I said I wanted an estimate. This was a Friday so they advised I would have the estimate on Monday. Well, Monday came and I got a text saying the seamstress had gone ahead an repaired it by mistake and they asked for payment! I advised I never approved a repair nor did I get an estimate and I was not OK with this. I said I did not appreciate the "bait and switch" approach. They responded that it was not a bait and switch, but that the lady simply misunderstood. However, I find that hard to believe because if it was an honest mistake and they were honest business people, they would have worked out a solution WITHOUT asking me to pay for it.
On top of all that, they advised they would not clean it now and I needed to pick it up. Once in the store I asked why they could not go ahead and clean it since it was obviously repaired. He replied that it was because I was upset about being asked to pay for something I didn't approve. Huh?
The comforter was lying on the floor, yes, the floor, so I asked for a bag to put it in. He said they didn't have bags. A cleaner without bags? So I tried to bunch up a huge comforter so nothing dragged on the ground as I went to my car.
I hope you do not use this dry cleaner or their other 2 locations.
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October 2024 by Dr. Gurpreet S. Khurana
Great service and care. I appreciate their fast service when I need my best clothes ready for my next adventure.
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November 2023 by Mars Ma
Absolutely unacceptable！Ridiculous way of using paper clips on my coat. Have been using dry clean for 10+ years and this is the first time seeing this. This is really unprofessional.
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June 2023 by Marty N.
It's unfortunate when businesses post hours online and then don't adhere to them. I just moved to this neighborhood and was headed to drop off a bunch of shirts and panda pants for cleaning. Google and every other site says they open at 7:00 a.m... it's 7:30.Now I'll just look for a place closer to my work that adheres to their business hours.Bummer.
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April 2023 by Joy H.
Things happen and I get it but when I brought in an expensive jacket to clean and it came back with a broken zipper and no word, it shakes up my confidence in them. The zipper handle was literally torn off the jacket and it's a pretty heavy duty zipper. Instead there was a safety pin when I picked up and when I asked about it, the gentleman made a few phone calls and said it might have gotten caught in their machine. If something happens, the customer should be notified upon finding out not upon pickup when a part of their jacket is missing.I took the jacket in to get the zipper replaced which cost me more than the drycleaning bill and so when I called back to ask for a refund of the drycleaning bill they willingly did so without much fuss which I appreciated. If you have nicer items, I probably wouldn't trust them to dryclean them here.
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December 2022 by Isaiah O'Connor
Staff is good and clean cloths fast. It is a nice clean dry cleaner, and cleans cloths well. But did have one bad experience where they gave us the wrong cloths. But overall we always go here.Service: Organic dry cleaning
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July 2022 by Leslie F.
Alcoa is fast, friendly and reasonable. They do a good job. I've had hemming and mending done.I once had a hem come down after one wearing, and they repaired without charge. Generally the sewing is very good.
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May 2022 by Becky K.
The owner is very rude. I saw him go out and ask people to move their cars in the parking lot so his customers could park yet the spots marked for his dry cleaner were not even full.
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October 2021 by Jack K.
Brought a winter puffer in for cleaning. There were a few small marks on the jacket and the cuffs were a tad dirty. Generally, I take good care of this jacket so I know where every mark is located on it. They took the time to look at it and place red tape on the areas of concern. I signed a small receipt that said it was okay if the jacket got ruined in the cleaning process and I wouldn't hold them accountable. Great, I signed it. They seemed to have a fairly good attention to detail upon evaluation. After returning when it was ready the jacket looked identical. "What are all these stains?" I said as I observed the jacket looked the same to when I dropped it off. They told me that jackets like this were hard to clean and this material was difficult to work with. For reference, it's a yellow polyester lined puffer. I said I'll come back when it's clean since they offered to attack the problem areas again. When I came back there was no change, same stains same spots and same excuse. "It's a hard material to work with and we couldn't get them out". Instead of offering a service they can't perform they should refrain from offering it at all. Be extremely cautious if you bring anything other than a collared shirt to this establishment. Attention to detail is low when it comes to delivering.
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August 2021 by Sharon Johnston
Quick and friendly
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June 2020 by Tracy K Franks
My wife and I have been patrons of Aloha Cleaners for over ten years now. The owner Scott provides excellent service at a very fair price. We feel that we receive excellent value for what we pay. More importantly, Scott and his staff are exceptionally trustworthy, and we would not trust our items with anyone else. In the rare event there are any issues, Scott will always make sure to make it right. I know of one occasion he even personally delivered a jacket to a client in Seattle after hours who had needed it returned on short notice. His Lakemont shop (one of three in Bellevue) is conveniently located in the Lakemont shopping center near the Town & Country market & Starbucks. The other locations are in downtown Bellevue and Lake Hills.
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January 2020 by Gary L.
In my first time using this service, the sweater was broken with several holes on it. The owner insisted it was not their problem at all and said there should be some defeat before the cleaning. However this was a brand new sweater which I have just bought so I really don't believe it was the case. I then raised the ask to go for an inspection through some 3rd-party and the owner said I would need to pay for the cost of it's not their fault. Later on my friend looked up online and knew that the 3rd-party inspection would barely result in the dry cleaners' fault based on the track record. We ended up leaving the store with a lot of anger. I would never come back again.
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January 2020 by Neil S.
I have the same situation that one of my item may be lost at the cleaners, I found this after some days I picked it up, and when I go back to the cleaners to check if they have it, the lady worked there is extremely rude and laughed at me. I have never seen anyone with that rude attitude in this neighborhood. Please DO NOT GO THERE! You can find way more better service in other location.
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October 2019 by Monica D Franks
Scott is a wonderful owner and provides excellent neighborhood service. In addition to providing exceptional service, he and his team are very professional, super-efficient, thorough, and friendly. Scott always provides the best dry-cleaning in the neighborhood, along with fair prices. Aloha Cleaners is highly recommended!
