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August 2024 by arid trees
employees are incredibly slow, every time i have been there it takes 20+ mins of waiting in line to checkout. they leave the register to go on their phones and gossip with one another. people in line were irritated saying this was the worst service they’d ever had. on my most recent visit the female employees came across as very snarky and rude. definitely never coming here again?
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July 2024 by Phillip
They’re out of everything.
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June 2024 by Lindsay Kujawa
Pretty limited selection and pretty terrible customer service. There was a dress displayed in the front window and that was the only one left. When I indicated I’d like try it on and know the size they just said they could order it for me and wouldn’t even go to check the size. Don’t waste your time by stopping by, just order online instead.
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May 2024 by Pipa B
This is the absolute worst location of A&F. They are perpetually understaffed or something. The check out lines are like 20 mins wait times mid week in the afternoon, don’t even bother to shop here on the weekends, unless you come with a camping tent, snacks and water!! They always have associates randomly roaming the store, but no one is ever available to help you.. like ever. The check out is always only staffed with one person when the line is a mile long! Get it together!!
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March 2024 by anita muliawan
We love Isabella ❣️❣️
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March 2024 by Alla Karpenko
For manager of the store — please have an efficient pick up system for online orders for items that have already been paid for. Customers shouldn’t be waiting in a long line just to pick up an order. Follow what other stores are doing and have a separate line with a dedicated team or one employee who processes and distributes online orders, you'll retain more customers.
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March 2024 by Anna Lovyn
Horrible customer service. You end up waiting forever in line. They take forever to process returns. Sometimes there will be one cashier and everyone else just walks around meanwhile customers stand in line. Every single time I come here the customer service is horrible.
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January 2024 by Evan Wiseman
Had ordered a item online to the store and they lost the order.
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December 2023 by Carli Eklund
Terrible customer service. Manager and employees were rude and were not helpful. The store is a mess.
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December 2023 by Joao R
They have the worst employees, bunch of teenage girls who just talk in front of customers when they’re ringing people up. Last time I went there was 4 girls at the register talking and gossiping and I walked up to the register and put my stuff on the counter thinking they would immediately assist me but no they kept talking in front of my face for 5 minutes and mind you that 2 of them actually saw me and didn’t do or say anything to help me checkout. Bunch of idiot employees, they hire anyone there and it’s a disgrace honestly
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December 2023 by Elizabeth Nguyen
It's a bit of a smaller store, so they rarely have anything I want or any of my sizes in store. Also, not sure they actually ever clean out any of the fitting rooms?
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December 2023 by Nah Nah
They have the worst employees, bunch of teenage girls who just talk in front of customers when they’re ringing people up. Last time I went there was 4 girls at the register talking and gossiping and I walked up to the register and put my stuff on the counter thinking they would immediately assist me but no they kept talking in front of my face for 5 minutes and mind you that 2 of them actually saw me and didn’t do or say anything to help me checkout. Bunch of idiot employees, they hire anyone there and it’s a disgrace honestly
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December 2023 by Katie Copeland
The absolute most incompetent employees in the world.A cashier kept struggling with our purchase in store last weekend (3 clothing items, 1 cologne) she wasn’t understand A&Fs store sales. I bought two sweatpants in different sizes to try. So I went back last night to exchange the pants (I planned on getting 5 hoodies that were $90 each = $450) long story short the “lead girl” told me I didn’t pay for one of the pants so she could not return them, we argued in store for over ten minutes over $50 lounge pants, she refused to give me a store credit / a refund for pants I PAID FOR. She even threw a receipt at me. My husband and I decided to leave we put the pants back in our bag and as we go to leave she NOW is accusing us of stealing the pants and we no longer can take them home with us.. mind you I bought them on 11/4, I’ve worn them several times this week at my HOUSE, the tag is not attached and I am now unable to return or bring them back home with me. Now I am out $50 and a pair of sweat pants. A&F teach your incompetent employees some customer service and to take care of their customers. People don’t shop at the Bellueve WA A&F you’ll be highly disappointed. The sad part about this entire situation is I was purchasing an additional $450 worth of clothes, but sadly that didn’t happen all over a $50 exchange the employee refused to do.
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October 2023 by Lauren D
It’s like the employees are having a contest to see who can care the least. I like their clothes, the quality hasn’t gone as much compared to other stores. Though they are overpriced now. I liked a few things, but I couldn’t bring myself to buy because of how terrible the service was.
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October 2023 by Banu K
HORRIBLE CUSTOMER SERVICE!!!! Wish I could give negative stars in the review. I always see a bunch of teenagers working who have no idea what they are doing. They keep making fun of each other mistakes while checking out people and extremely unprofessional!!! The worst store I gone into, the guy who just joined the cashier staff is the worst. He has no idea what he’s doing and keep doing wrong checkouts always. The girls around him keep bossing over him and the they are also fit for nothing! Hate visiting this place for shopping and wish they have a revamp of new PROFESSIONAL staffs around and not some random teen people slacking around!!!!!!They didn’t let me return my online order, so stupid enough to tell that I need to preserve my tags eventhough I had my damn receipt! Omg the customer service here is horrendous and needs to take care of. The other day I went straight into the jeans section to pick something and there was this Asian staff, short, dark haired who had silently farted since no one was around and kept folding clothes! How disgusting can these staff get!! YUCKKKK I had to run out from the section to get a breath of fresh air! Never coming back ?
