-
February 2024 by Anna B
Do not use this pharmacy. So understaffed.- I was made to wait for just ten minutes three separate times in one visit.- Reviewed a phone call saying the scrips were ready but they aren’t- my husband went to pick up scripts but they only gave him 1 of 3..:- Now I’m here at 8:05 when it opened at 8am and it’s not open yet… get your RX somewhere else
-
February 2024 by Mohamed Abdi
Very nice
-
October 2023 by Amanda Erickson
Jason is the best! Very friendly and helpful every time I come in.
-
October 2023 by Cori Smith
Severely understaffed pharmacy. Constantly getting notices that prescriptions are filled and when I arrive they are not ready. It takes days to get prescriptions. Employees are tired and over worked.
-
October 2023 by Heather B.
I find the staff very helpful and polite. I recently switched from Walgreens to Rite Aid because I found Walgreens to be anything but helpful or polite.
-
May 2023 by E M
Rite Aid used to notify people when each medication was ready by the first two letters of that med. Now it says, "your prescription or prescriptions are ready." For a person who takes a few medications, I have shown up and not everything is ready. So frustrating! It's stupid to have to call and wait on hold due to the pharmacy being so busy. This takes up valuable time from the employees! The ladies at the pharmacy are doing the best they can and they are friendly. With reduced hours, it takes longer than it used to to fill prescriptions and that is an issue for my schedule but may be fine for most.
-
May 2023 by Dennis Smith
Great pharmacy, and helpful staff. Always a positive experience.
-
April 2023 by Matthew K.
When contacting this pharmacy to inquire as to whether or not they hold fill my prescription I was met with contention by the pharmacy staff. The lady I talked to indicated that they did have my Rx in stock but she stated she "Would like to reserve it for her regular customers...". Are you kidding me? Honestly, the only reason I hadn't filled with Rite Aid before was I don't care for the snobbery generally encounter on Bainbridge Island so I choose to shop in Poulsbo. We'll, this pharmacy staff only validates my thoughts on Bainbridge business's. When I did finally get them to fill the Rx, it took multiple days to fulfill and I ended up having to wait for the entire staff to return from lunch (I showed up just after they were supposed to have returned) to pickup. There was already 4-5 people waiting. Then, with little regard for the time of others, the pharmacy staff only ran 1 register despite having 5-6 woman in the pharmacy area gabbing in the back. I then had to sit threw a nearly 30 minute conversation between the first patron and the pharmacist about his recent home sale, vacation etc. I get it, they're trying to bond with customers but there is a time and place. If it wasn't for needing my Rx, I wouldn't walk into this building again.
-
February 2023 by Caleb N.
Really awful service and an unwillingness to be helpful. I've been unable to get one prescription filled for nearly 6 weeks. Other prescriptions rarely get filled on time often requiring multiple visits to finally get them filled. They often do not answer the phone forcing you to drive there and wait for a half an hour just to have the pharmacist shrug and tell you they don't know what to do.Being disabled, I have been a Rite-aid/Longs customer for over 25 years and I've never been treated so poorly.
-
December 2022 by Jon Hansen
This store is a mess avoided at all costs employees are rude non-caring don’t function as a team it’s not a lot of inventory in the cold section and it takes forever at the checkout whether it’s one person or three
-
November 2022 by Nancy T.
3 to 4 days to fill a simple RX, and they simply close the pharmacy if the "pharmacist can't make the drive in" (schools were open today), the doctor has had to call in RX several times. Skip it and go elsewhere.
-
November 2022 by J H.
Generally started taking 1-3 days to get a prescription filled a few months back. There has been multiple times while I've had covid where a prescribed medicine wasn't ready in time. When you a prescription, you need it that day a lot of times. Not in two business days. Need more staff.
-
November 2022 by Grey Lee
Customer service isn't great- I've been hung up on and, when asking for suggestions to try to resolve an issue, they usually tell me they can't offer any ideas- and I've had them lie to me about running my scrips through insurance (my insurance covers the full cost of my scrips, they charged me $30 for a scrip, and when I asked if they'd run it through insurance/if it was covered, they said yes).The pharmacist I've interacted with is wonderful & incredibly helpful, but the person working the phone and register when I've been there has consistently been a struggle to work with.
-
September 2022 by Jackie C.
My experience was the worst I have had ever. My doctors office called in my prescription three times and rite aid said that they did not receive. I had a surgery scheduled for Monday morning in Seattle and had to get the prescription so I called my doctors office from there. We discovered that they did in fact have the prescription it was sitting on the fax machine for two days. I requested to speak with the manager of the pharmacy. He was a complete j**** rude and had the worst people skills. A big part of the issue was that they spelled my name wrong when they set up my profile. They also never asked for my insurance card so I was over charged. We will not be going back.
-
September 2022 by Fred W.
This was formerly a great pharmacy. Moved my Rx here after Safeway pharmacy imploded when they acquired Winslow Drug. Now, it is constant turnover of pharmacy staff, never the same faces twice. Angry hostile woman is there most of the time. This has spread to the other staff in the Pharmacy. They just can't be bothered by things like filling Rx on time or providing any semblance of customer service.
