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June 2024 by Debbie McLaughlin
I rolled up to their door with a problem with my bike. They were able to get me in right away, and discovered a more pressing problem. Fixed everything and taught me some things in the process. I know on a busier day that might not happen, but I was impressed with everyone who works there—their knowledge and friendliness made me feel in very good hands. I will definitely go there for anything bike related…and make a point to do so in the winter months when business tends to be slower. Thanks for everything!
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June 2024 by Loanne Harmeling
Tom built me a great little bike, ‘ cause I’m a little person… 5’1” female. Great support staff.
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June 2024 by Gage
Very friendly and helpful.
Kid loves the upgraded balance bike. We will be back to BI Cycles.
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May 2024 by Zane
Thank you Jeremy for the great service, and the person at the front for the map of Big Chilly!
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March 2024 by Dan Carpenter
Fantastic Bike Shop! I rode the Cascade Bicycle Chilly Hilly today, came all the way to Bainbridge from Pierce County and forgot my cycling shoes (terrible planning on my part). I stopped in at Bainbridge Island Cycle hoping to buy some shoes before the race started and Tom loaned me a pair of his old shoes instead of selling me a new pair, he said it was better than buying a pair as I already had a set at home. He even swapped out my pedals so they would match his old shoes and told me to stop by at the end of the race and he'd switch the pedals back, and he didn't even charge me anything!! I was blown away, such great and caring customer service, helping out a fellow cyclist, you just don't see that anymore. If you're anywhere near Bainbridge and need to visit a bike shop, please stop by BI Cycle - I heartily recommend!!
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December 2023 by James Golder
I have been on a search for a good bike shop since my local shop closed. I had a bad experience with a large chain store and decided I wouldn't go back again. As soon as I walked in to this place I knew I found my replacement. They were all super friendly, interested in the story if my bike, and very eager to fix my bike back to commuting happiness. Being the slow season I got a call later the same day with the quote for repairs, totally reasonable price based on 60 miles per week of commuting. Knowing how the repairs went adter my test ride, worth every penny. They had my bike ready for pickup in a day, which I imagine would be difficult in the busy summer season. Overall I am happy to say that the serviced, both customer and technical are excellent. This shop will definitely see me again for parts and repairs for as long as they are around.
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November 2023 by T
Super friendly people who do whatever they can to help you out. Today I had no appointment, no brakes, and no business asking them to do so much work right before closing. But the team got my bike back to me in 30 minutes and I was able to ride home with new brakes right as they closed. Thanks again!
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October 2023 by Kieran Illes
Bought the e-bike I thought I wanted, boy was I wrong. Brought it back and they showed me the bike I loved added all the options I picked and I was off. Cassandra is outstanding as is Tom the owner. Exemplary service.
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October 2023 by Kc I.
I bought the e-bike I thought I wanted, wrong underpowered compared to what I was used to. Brought it back and Cassandra showed some options while steering me in the direction of the e-bike I bought. Tom the owner installed all the optional custom parts I wanted while I waited a tiny bit and I am now the owner of the perfect e-bike with everything exactly the way I want. Excellent staff and expertise They rent e-bikes along with stocking a large variety of Specialized bikes for sale. Great people smiling happy group.
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September 2023 by Brett Barbakoff
Great place buy a bike kids or adult. Also good maintenance and parts place!
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September 2023 by Christopher
Great crew, always friendly and helpful. My shop of choice!
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September 2023 by Jason Anixter
This is the best bicycle shop I’ve been to in many states. Not knowing exactly what I wanted. They used a group effort from the owner to the mechanics to the sales people/managers to figure out my needs and point me in the right direction.. My experience was awesome. They got me on the right type of bicycle for what I’m going to be riding, and were honest, fair and easy to deal with. I would recommend this place to anybody! Hats off to a job well done!. I read the other review that said this place is run by hipsters? Every bicycle shop I’ve ever been to has interesting people that are dedicated to bicycling. If that makes these people hipsters, then I’m glad that I was able to meet such terrific hipsters to sell me the exact bicycle that will give many years of pleasure. Thanks again Bainbridge Island Cycles. Great advice, great experience! I’m looking for a long-term relationship with this incredible bicycle shop
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August 2023 by Robert Hardy
These folks are absolutely amazing, great prices, knowledgeable, friendly and quick with service. Got a GSD through them and they took the time to walk me through every feature, every setting, every maintenance tip. They even put up with my constant calling and asking questions. Just really nice people, and worth the drive from Olympia to visit.
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August 2023 by Tinydash breakme
BI cycle shop is run by the kindest people I have ever met! I went in to purchase a bike for on trail and city capable and they immediately gave me a tour of options and allowed me to test them out for comfortability. Additionally, when I needed a bike rack they went out of their way to research one that fit my cars needs, ordered it after confirming with me, and contacted me when it arrived! They offered to attach the rack, but due to time I went home and did it myself. I wanted to double check everything was right, and I came back to the shop. They were quick to check it out, helped me get it perfectly set, for no charge, just take care of their customers!!! I highly recommend this shop, and will definitely need to visit bainbridge again just for their company.
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July 2023 by David Holmer
The very friendly staff went above and beyond (on a holiday weekend) to get my bike fixed and back on the trail super quick. Many thanks!
