-
July 2024 by chris kiely
It sure is difficult to cancel services or speak to a live person with this company. They would not allow me to speak with a live person while my internet was down for three days. They just said it was a local outage, even though my neighbors had service. Lost three days of work. Now they won't let me cancel my int
-
July 2024 by emzzhura
Richard is very knowledgeable and helpful. We got wifi and phone lines seamlessly and he made sure I got all the discounts and promotions.
-
July 2024 by wade krebs
Can't even call the local store that is pathetic
-
June 2024 by Jeremy Spencer
Came in Oct 22 to verify eligibility. You're online chat rep said my address was eligible for service. I spent 3 hours of my life down at this location just for them to tell me that I can't have it at my address. Does it really take three hours for you to tell me this? I guess it does when your worker is helping many people at the same time, all I came in with is just one question, that took 3 hours to answer. And don't say "Thanks for contacting us. To get connected, please click on the secure link that follows to connect with a specialist......" Or " Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link....." like you comment on other people's reviews. If you reply with that, we instantly know you didn't read this message all the way
-
June 2024 by Jeremy Clark
This review is for Jennifer Washington, Retail Sales Executive.
Xfinity/Comcast, you actually suck, but at the least you have great service. At the highest level would be Jennifer Washington who after, me, speaking with 37 different people didn’t give up on me and like an angel behind a grayish, white topped counter, even after I left the store, continues working on my 1st ? world ? internet problem actually got me up and running!!!!
20,000,000 ✨ stars ⭐️ for Jennifer!!!!!! If you had more people like this and or communicated with your customers in regards to a lot of things it wouldn’t leave people wasting 7+ hours of their life and losing 10 days of service which… (where is the credit for that??), paying for services never used or asked for, that were a year old, and were magically (so you think on your end) cancelled but no, you only cancelled my phone service a year ago.
So we will be talking about the $400+ I paid you for nothing. Nadda. Zero 0️⃣. I would like my money back, The only reason I paid it is because I would never get to a resolution with my service back on if I didn’t and now we’re here it’s time to figure that out. And that’s not Jennifer’s problem it’s yours.
Thank you, Jennifer you’re a rockstar!!! ⭐️
-
June 2024 by Andrea P
Jennifer at Auburn Xfinity is a terrible “customer service” agent! She is rude, condescending and abrupt. Unhelpful and really should find another line of work! After years of being a unsatisfied customer, it is time to find a new service. After spending 8 hours on calls and in store, I am no further ahead in my useless internet.
-
June 2024 by Rich DF
PAY ATTENTION TO THEIR BILLING.
They'll scam you out of extra money if you're not paying attention.
They never answer their phones. Guy told me in person when I set my service it'd be $55 a month. They charged me $85. I had to come in person to honor the price. The following month They charged me $85 AGAIN and wouldn't answer the phone so I had to come in to honor the $55 a month AGAIN. Following month, same exact thing. And they wouldn't answer the phone. I just stopped trying after the 3rd month because it was clearly intentional.
-
June 2024 by Aimee Starr
The lady checking people in is rude. She looks at you like your stupid and talks to you like your stupid. Her customer service skills are more than to be desired. This is all within 30 seconds of walking in the door. I already don't feel good, and don't want to be here because Xfinity already sucks, but no need to be rude.
-
June 2024 by zack hill
Jaelene liggett from the auburn outlet collection location helped my brother and I upgrade a phone and get 2 Apple Watches all set up for us. Consolidated our 2 existing accounts into one account and was able to reduce our monthly billing by almost 1/2 of what we had been paying! Great service and very personable!
-
June 2024 by John Mcdowell
Staff took care of my issues, and I'm happy to be a gold member.
-
May 2024 by Kate Auburn
New customer: short wait and charming saleswoman.
-
May 2024 by Jeff Snider
Nice people working here, it's obvious it's a directive from the top. They let you know you will be getting a request to review them ( not comcast )
-
May 2024 by Виталий Ильчук
Don't go to this office very bad, the wait staff is a blonde girl who shouldn't work there
-
May 2024 by Юлия Швайко
blonde girl is not competent
-
May 2024 by Mary Little
Took 2 visits anfpd 7 days to get TV and internet. Nice reception
