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October 2024 by sonja farlow
As I walked i made eye contact with 4 employees. Only one asked if I need any help, as the rest..who were not busy intentionally avoided me. No wonder I chose to buy online.
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August 2024 by Aaron A
They have horrible customer service in that store if there was a A zero star, that’s the rate that they will get.
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August 2024 by Tamim Alam
I had haircut appointment for my son, the lady didn’t know how to trim or cut the hairs. I was surprised with their unprofessional work. Don’t ever go to this place it is waste of money and time. The funny thing is they were asking for tips, the request was rejected.
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July 2024 by Sophie Xavier
Love this place! Serena at the brow bar always does a fantastic job ?
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July 2024 by Jim Xavier
Serena gave me a brow tint and cleanup. I feel 10 years younger. Great job, and very professional.
Stylist: Serena
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July 2024 by Angela Guadamuz
The cashiers are not friendly, I went to check out and the cashier did not greet me. She asked for my phone number and then immediately went on her phone. She backed away and leaned on the counter behind her and did not say anything else. I finished paying and took my items. It was the weirdest interaction ever. I had an item I needed to go back for but will not be returning to this location.
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June 2024 by Traci Jewell-Martinez
I was disappointed. It seemed like they were out of a lot of products. The selves were a mess and were not organized at all. I have been a long-time customer. Very disappointing.
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May 2024 by Stephanie Gallegos
I was there to pick up an order. The cashier associate told me to get in line, so I did. The line was long and when I got to the front, they told me to go down to the last register because those were the pick ups. I was so frustrated because she told the other associate to call someone to scan my order out but the cashier associate next to her helped me out instead. They had me going back and forth waiting so long when the associate that first helped me could have done it. When I asked why she couldn't just do it, she said she was the cashier lead and needed to be at the register. They had 4 cashiers on the registers. It made no sense because she didn't have to leave the area only scan my order and hand it to me. That is what the cashier next to her ended up doing anyway. It was all unnecessary and very rude customer service.
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May 2024 by Lunatic Ephraim
Placed a pick up order today for an item that was supposed to be in stock, I had placed it at 4:30 and after an hour and a half I called to see if they had received my order because I still never received a ready for pick up email or text message she said they would get to it in about ten minutes, when another hour passed I drove to the store, I was thinking maybe they’re just really busy but when me and my boyfriend got there, there were barely any customers, the store was only open for one more hour! I explained again that I had called an hour before, they then said that they couldn’t seem to find the item, and went to the back to check, they literally came back out and walked past us without saying anything, and then I get a text message that my order had been cancelled, it should not have taken that long, almost three hours I spent waiting, and then wasting gas driving out there, I usually go to the Covington ulta because this place is always very messy and the employees are not so great, but Covington didn’t have it in stock so I took a chance, well never again… I’ll stick to other ulta locations.
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February 2024 by Rebecca Sullivan
Overly sensitive stylists who charge more than their skills merit. Don’t waste your money.
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January 2024 by Caitlin Dillow
Ashely did such an awesome job on my brows yesterday! She was super informative and even gave me tips on how to do my brows best for the shape and the fullness I naturally have! She was very friendly and made it a fun and simple experience! Will definitely go back again!
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January 2024 by Erika W
After Yvonne left I wasn’t sure who was going to fill her spot but once I saw they got a new brow tech named Ashley I gave her a try and I was overly shocked. She’s funny and very easy to connect with. Also if you have sensitive skin she takes that into account. My brows look amazing and can’t wait to go back again! Thank you for the amazing brows Ashley!!
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January 2024 by Joon Lee
The people working in the hall were very friendly and nice, but the two people paying the bill were talking among themselves and not paying any attention to the customers. Instead of scanning the items I was supposed to buy, they were scanning their own items... I was waiting to get change, but it was so bad. I felt bad and tried to leave without taking change... Why do people in the service industry... do things like this??? I feel sorry for the owner
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December 2023 by lebun james
got my eyebrows done and they came out amazing and the lady was very funny and cool will definitely be coming back??
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December 2023 by Fathiya Mohamed
She made me look like a clown. If you are a black person, don’t get your makeup done there.
