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September 2024 by Lynn Arasi
Worst mechanic ever!! Service Department!! Definitely not recommended!! If you are planning to have your kia recall for anti theft here pls don't. I had my kia Sorento 2018 for a recall on May 2024 two days later my alarm when on so I could not start my car so I tow my car to the service department. They told me is gonna take weeks try to shut the alarm and have my car running. A month later they call me saying it cost 3000 to have their mechanic and other parts they needed to order to fix my car. Knowing my car does not have any problem?♀️ I had my car for 6 years and this is the first time my car was in there shop for too damn long only for anti theft problem and they cannot even fix it!!! And still have not have the work done for 3000!! I spoke to the manager he told me the technician will come fix it and It's been 5 months still the same answer. Just a warning ⚠️ for this kinda bullshit services mechanic cannot even fixed what they done for anti theft recall. They just want your money or having your car to trade in.
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September 2024 by Lu Yu
It took them 3 hrs beyond my scheduled time to start working on my vehicle. Then 30 min later, they told me they couldn't fix it and there is nothing they can do.
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September 2024 by Derek Schappacher
We appreciated the knowledge and friendliness of the sales team we worked with: James and Sam. This was the 7th or 8th dealership we visited in our car search and ultimately decided to purchase here as we were able to test drive the cars we were interested in without being rushed, our concerns were acknowledged, and there were many great options to choose from. Sunset offers a lifetime powertrain warranty and lifetime oil changes, so we felt like we were working with a dealership that values repeat business over short-term profit. If you’re in the market for a Kia (or Mitsubishi), skip the other local dealerships and get to Sunset!
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September 2024 by Dalton McDonnell
Had to bring my Kia here for warranty stuff, they got it right in, early morning, and got it done in just a few hours. The original estimate was 6+ hours and they finished in just about 3 hours. Very good service from the people on the phone and in the shop as well!
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September 2024 by Eric Purtz
Outstanding experience. Jordon was a top notch salesman and an absolute pleasure to work with. Professional, straightforward and efficient, it was nothing like the stereotypical car dealer experience. We definitely plan on returning in the future for additional purchases.
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September 2024 by Daniela Lopez
Austin was great. Super kind, knowledgeable, and understanding. Not something I experienced at all dealerships so this was a breath of fresh air. Would definitely recommend!
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September 2024 by Bob Woods
Austin (Sales person) was awesome to work with, no sales pressure, very knowledgeable about the kia line, explained the vehicle features and maintenance well. We would highly recommend this salesman and dealership.
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September 2024 by Dave
Terrible , ran my credit first before telling me any information . Terrible service
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August 2024 by Kristy Fassio
We had so much fun with James and Ben - they made the whole buying process amazing! And we love our new Niro and EV9!
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August 2024 by Suzanne Ornstein
I received outstanding support from Nye and Kianni, and it determined my decision to lease from Sunset Kia. They are straight ahead and do everything they can to make for a great customer experience.
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August 2024 by Fab O.
I went to purchase a car on Sunday and the overall experience wasn’t the greatest to be honest. I felt pressured by Brady and he lied to me about the features on the car I got. I trusted he was telling the truth when I traded my car in and he told me they both had the same features. He failed to mention I had to pay a monthly fee with kia for that feature on my car and I only found this out because I have been doing research on the car.He told me he didn’t know how to operate it. I was upset the car wasn’t even cleaned right and the stickers haven’t been properly taken off and stick to the window. So much for a car feeling new.
The signing process was super rushed to get me out the door and in the car. I then came back to speak to the GM which of course he wasn’t there because I wanted to return the car after feeling pressured and lied to. They told me to come back the next day which I did not I wasn’t going to waste my time going back and taking time off work just so they could tell me I can’t return the car and have mine back. do you think he cared to even call to see why? Absolutely not. But I decided to keep it and have learned the car by myself which I should have had a run down on the car and the features but I didn't. I have never had such a terrible experience at a dealership before first time I didn’t go through my regular guy and this happens. SMH then when I try to call I also never get a return call so thanks KIA in auburn for one of the worst experiences.
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August 2024 by Janet Zello
Sunset Kia of Auburn has Amazing customer service and they take care of their customers.
I had a great experience with Sam as my car salesman and Tyler in Finance. I highly recommend buying a vehicle from them! They got my payments lowered and were great to me! I’ll be back to get another vehicle from them in the future.
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August 2024 by Patrisha Rankin
Appreciated the honesty, straightforward answers with weighing positives and negatives on the various vehicles considered.
On top of just being a really nice person. Not the typical sales person. Never felt the pressure to make a purchase.
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August 2024 by Harvis Wainright
Jordan, Jarrod and John took nice care of me. I’m in an awesome vehicle. They made magic happen.
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August 2024 by Jaron Kaplan-Parr
I came in with a dozen reasons not to get a new car. They meticulously addressed every single one of them without once seeming pushy. And now I'm leaving in a brand new Kia Niro EV. Shout-out especially to James and Jordan. Very professional and straight forward. Would 100% recommend and come back again future.
