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January 2025 by Janet C.
This is the best place for me and my families cars to be serviced. We are a Subaru family and can only say wonderful things about Rairdon's. There are no hidden fees, they are honest as well as kind. The predetermined time of service is exact. We particularly want to thank Logan Ciaciuch for his help navigating the service details. He remembers us and past conversations. A big shoutout for Logan!!!
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January 2025 by Vicki N.
I am an experienced car buyer; this would have been my 9th new car. I am loyal to Subaru and don't need to be sold on them. I went in knowing what I wanted, basically, and through Costco's car program so it was a no-haggle deal...and it still went completely sideways with Rairdon Subaru of Auburn. The salesperson was nice enough, but when it got down to the finer points of dealer ad-ons and extra warranty/maintenance plans I just don't know what the hell they are thinking. They add LoJack onto all their cars, but I talked to my insurance and because it isn't part of the VIN, it doesn't lower my rates at all. The salesperson showed me a Post-It with the breakdown of what the maintenance plan supposedly covers, but it had things on it like one set of windshield wipers for $100 and brake pads for $600. Those are not part of any auto maintenance plan I've ever heard of. I asked if I didn't need the brakes done before the warranty expired and they said, "Just demand to have the brakes done, or don't." I would like to see these gold-plated windshield wipers, though. My last set of Bosch were $40 for all 3. And it was one set of wipers for 3 years/36,000 miles which is just...weird. That little "Warning, warning Will Robinson!" started going off and I made ready to leave so the salesperson got nervous because they saw an easy sale about to walk out. They brought over the finance or sales manager, I don't remember what they called them, but they play the same part in the dance. They started that overly-jovial, overly-familiar and slightly oily patter that seems to self-select in car salespeople and I basically ran to get away. It really sets my teeth on edge and it makes me very uneasy because it feels like emotional manipulation. Because it is emotional manipulation. I just want to buy a doggone car without any weirdness, ok? The next day the salesperson texted me and I was honest that I had changed my mind about buying a car at the moment and that I found the sales manager a little creepy. Maybe that wasn't the precise denotation I should have used, but I was not expecting the screed I got back from the salesperson that defended the sales manager before God and Country and what an upstanding provider they were for their family and I was like...um, I felt pressured and was put off...I didn't mean they were a danger to society. The salesperson may have kept it up, but I don't know because I blocked them and won't step foot in their dealership again.
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December 2024 by Mariah Caye B.
If I would buy another car, I'd buy another Subaru just so I could get it serviced with Logan every single time. I've been getting my Forester serviced with him for a year now. He's very friendly, knowledgeable, and efficient. My car was serviced on time, and he clearly explained the work done and any additional recommendations. Give that man a raise
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December 2024 by JR S.
During my recent search for a new vehicle for my wife, I dealt with Mauricio Aspee at Auburn Subaru. While I did not ultimately purchase a Subaru, if I had I would have gone back to deal with Mauricio. He was knowledgeable about his product, informative and respectfull. I would recommend anyone looking for a new Subaru or a used vehicle to contact Mauricio for an excellent experience.
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December 2024 by Christiana T.
Been taking my 2017 Outback to Rairdon since I bought it. They are kind, prompt and the cost is fair. Good place.
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October 2024 by Bill Williams
All members of the Rairdon's team (Sales; Joe, Business Mgr; Gabe and Service Mgr: David) were Pleasant, Professional, and Personable in every interaction during the negotiation process, finalizing sale, delivery, and initial service. Their availability to meet our schedule and willingness to negotiate was world class. They reached out to another dealer to trade for the exact vehicle we wanted, brought the vehicle to their shop and delivered it to us in the same day. When a tire failed within 2 days of delivery, without obvious abuse, they graciously replaced the tire at no charge, without discussion of blame. Once again world class.
My daughter loves her Subaru Crosstrek. Thanks to all at Rairdon's and i will recommend them to my acquaintances looking to purchase a car.
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October 2024 by rohit nand
Just keep impressing with their service time and keep you informed about what is going on while you are waiting just super friendly customer care and customer service
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October 2024 by Just Me
I got good costumers service and answered all my questions also they follow with me by phone with all steps concerning fixing my car
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October 2024 by Anh Nguyen
Was car shopping and went to about a dozen dealerships, including multiple Hondas, Toyota, Kia, Tesla, etc. Not a single dealership came close to the customer service and hospitality of this Subaru Dealership. Jodi, John, and Don are by far the most energetic, enthusiastic, and understanding people I've worked with.
If anyone see's this review, request either Jodi or John when coming to this dealership because they will not let you down.
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October 2024 by Kyla Jones
Pretty shady dealership. I was looking for a Forester so I reached out to this dealership. I started an email conversation with Mauricio, off the bat I knew this wasn’t going to go so well because he did not want to disclose any out the door prices over email but stated I need to come in. That is a red flag. So I ended the convo and moved on to other dealerships. Couple days go by and he reaches back out, I decided to go in and meet with him to see what the OTD prices would be. When I arrived, I was greeted by other staff kindly, but when I met with Mauricio, he was off, the interaction was strange, he just didn’t seem personable. After we looked at the car, we sat down and I asked for the OTD prices. Another dealer came over to Mauricio, stating someone wanted the car I was looking at, this seemed like a scare tactic, as this car would be taken from me, but there were plenty of foresters in the area, so I wasn’t worried. Back to pricing, he printed it out and showed it to me. There were so many unnecessary add ons, I’m pretty sure it was 10k over MSRP. He said it was optional, and even the “Low Jack” was too. So I asked to get all of it removed. He then printed new offer, except this time Low Jack was still on the offer and he also added a $140 cargo net that wasn’t on the previous offer. So I questioned it. He said he can’t take the Low Jack off the car because all cars get it installed, however, he did say it was optional before and now it wasn’t. I shouldn’t have to pay for Low Jack. I asked about the $140 cargo net, and I said I didn’t want the net, he said it came with the car and he “can’t take it out”, it’s a net, of course you can. You can buy one of those on Amazon for $20.He snatch the offer from me so I couldn’t take it and threw it in his shred box. The deal was shady and I felt uneasy about everything. I was ready to buy the car but not if I feel like I’m being screwed over. I told him, I’m ready to buy, but if I don’t get that taken off, I won’t buy. He said “you’re right, you don’t have to buy it” so I said okay and left. Customer service is important. I had no confidence in this dealership.
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October 2024 by Shaid Q
Love this place!
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October 2024 by Stephanie Keller
Highly recommend! The service team here in Auburn is the best I've experienced in the area. Genuinely nice staff members that go out of their way to help. I won't take my Subaru's anywhere else now that I've found these guys!
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October 2024 by Marivel Ventura
Shout out to Fargol Rezaei, Certified Service Advisor for her incredible customer service skills. The engine light came on in our 2014 Crosstrek. We brought it in for a diagnosis. Fargol was very proactive and professional, by diagnosing the issue within five minutes. Great job!
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October 2024 by Carol Angvall
Service was great and thorough. Layla was a wonderful help and kept me well informed! Thanks, Layla
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October 2024 by Josh Ewing
Great place. Fast, friendly, didn’t try to oversell me. Even got a free car wash. Lounge is nice while waiting. Better to make an appointment to help speed up the process.