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February 2023 by Russ
I was helped by Dan at the Tacoma store. He told me he normally works at the Auburn store. I had to load by hand 13 paving stones that weighed 92 pounds each. I am almost a senior citizen and not in the best shape. Also, I had a Toyota Tacoma which will not fit a standard pallet. Dan found a smaller pallet that would fit and helped me load the bricks on the pallet. This allowed him to load all of them neatly in my Tacoma. I was worried about loading the materials, but Dan took great care of me. I have shopped a Mutual Materials many times and I have always found the staff to exceptional.
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December 2022 by Kim Konold
After getting help with a gentleman named Dan beavers in the yard picking out my needed supplies. I am so impressed. Thank you so much for all his wonderful help. I would definitely return as a customer. Great job, hiring employees that amplify your great customer service.
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October 2022 by Tammy Sessions
Dan Beavers has excellent Custer serviceHe was very helpful
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September 2022 by Jim Cornwell
We received excellent service and help from Dan Beavers and Andrew Sherman at the Auburn Washington branch. Thanks!
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September 2022 by Lotec Treeclimbin
Absolutely perfect customer service. Will definitely be back. Dan and Andrew were both so helpful
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September 2022 by Ryan W
Dan Beavers and Andrew Sherman were great help again.
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August 2022 by UWThai
Dan Beavers of Mutual Material was outstanding. He explained all options and shared excellent and experienced process of hardscaping. Very grateful to have his help and will be a regular customer. Tyler with Trusted Landscaping.
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June 2022 by Chelo
We purchase great amount of materials from mutual. They have great costumer service and great loaders. Chad is always there to assist us with any questions we have and get us loaded.
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May 2022 by Zac Willsey
I’ve been purchasing material from this location for years. Dave does great at loading my product professionally and has caught mistakes on my orders multiple times where I would have been leaving with the wrong product. He saved me time and money!
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May 2022 by Bill Waycott
The front desk was helpful but when in the yard and looking around we really received good input from Dan Beaver. He knows a lot about the products that are sold by Mutual Materials.
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May 2022 by Greg Clarke
Fast professional service in the office and out in the yard. I use several of your yards and this one's the best.
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March 2022 by Jeff C
Went down to look at their showroom with my wife on the advice of our landscaper to look at pavers. John behind the counter took his time and showed us different options and answered all our questions. John also took my wife and I out back and showed us what they had in inventory. Great customer service! Thank you John.
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December 2021 by Beatriz Montano
Don't even deserve one star!!!!!!! these people are just horrible!!! my god they are extremely bothered when you walk in to their shop or call. they have the worst customer service attitude i have ever witnessed. They probably figure that people who go there need something so they don't care to treat their customers with respect.I called about some discrepancies on my receipt totaling almost $1200 of course you call the customer service number they say they can't help you you call the store they say call customer services. Horrible customer service. Plus as a customer now i got to go home and review my receipts within every detail because the "employees" may have gotten something wrong so now i have to do my job and theirs. after various emails sent and numerous calls i was finally told that "they accidentally charged me less on one receipt out of 4 so therefore they owe me nothing which makes absolutely no sense and i believe that this is just what I've been told to avoid giving me back the money that is owed and also to admit that they did wrong!!! crazy!! i will follow up with filing a complaint with the federal trade commission. as well as the BBB.
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December 2021 by Burlap2 Fly
The lady working as a sale associate in the office was rude and impatient. Not going to do business here.
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October 2021 by chris Petersen
They always have what we need. Service is fast and prices great.
