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October 2023 by Anita F.
I can't say I have been here, but having worked at a different Liberty franchise, I can verify some of the reviews: Liberty Tax (most of them) offers third party loan products, and pay-by-refund products. There is also a $50 cash promotion in some stores during early season. Both the third party financial products do have fees charged by those third party providers, which are passed on to the customers. These fees can be bypassed by paying the full cost of the return up front upon completion. Is it a rip-off? Probably. But for those who need money fast, it is just as useful as a (high-interest) payday loan (and just as expensive). If you believe you have been scammed by anyone (any income tax preparer at all regardless of location), you can file a tax preparer complaint with the IRS using form 14157. You can also find a list of the IRS dirty dozen on the IRS website, if you get a suspicious phone call. Report anyone claiming to be the IRS but asking for gift cards or credit cards over the phone to tigta.gov. The IRS does not accept either of these directly, nor does it ever accept gift cards. The list of authorized credit card providers is on the IRS website at irs.gov. They will not call you, but you can input your payment on their website or through your authorized e-file provider.
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September 2023 by Logan Pierce
I was helped by Erik Moore who worked with me when I filed my taxes late. He really helped me make sense of my taxes when I was confused. I will continue to use them in the future and recommend that others in need of help do the same. Thank you Erik!
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June 2023 by Kyle Burroughs
Erik at the Auburn store was great. He made me feel welcome and put me at the highest of importance. I will definitely use his service again.
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April 2023 by Cristino Vargas
Being a busy college student, I found it challenging to take time out of my busy schedule to do my taxes. With the new tax laws that went into effect, I was confused and frustrated attempting my taxes. Thankfully Lucinda Short, my tax preparer at the Auburn Liberty Tax, was knowledgeable. She was patient and answered my questions about my taxes this year. She was quick and efficient, providing me with a professional level of customer service. That put me at ease, knowing I had an experienced tax preparer completing my tax return. I would highly recommend this Liberty Tax office and its professional tax preparers. I will continue to file with them in the coming years.
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April 2023 by Janice Scobee
I had a very complicated tax situation. Lucinda assisted me and we were able to resolve my complex situation. Excellent customer service. Thank you such much Lucinda for making things stress free. You are amazingSee you next year
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April 2023 by charles garvin
Lucinda Short was awesome! Very friendly and knowledgeable. She helped us get the best return possible. All of our questions and concerns were answered.
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April 2023 by Benjamin Trapp
Love this branch. I have done my taxes at this location for the last 4 years, and the service is always above and beyond. Erik took care of me this year, he was friendly, efficient, and did a fantastic job.
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April 2023 by Diamond Pearson
Deanna has assisted me on my first time at Liberty Tax and has got me through the whole process fast, straight to the point and very friendly treated with upmost respect. The support Deanna does for the individual that comes into liberty tax is out of this world.
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April 2023 by Cheyenne Aguas
Lucenda is absolutely amazing! First year doing business taxes and made it easy for me and helped me every step of the way! Thank you so much liberty tax and that you Lucenda!!! We will definitely be back for next years taxes
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April 2023 by Dan Orsini
Erik Moore was very helpful and professional. Dropped off papers yesterday and signed today. Would highly recommend. Thanks. See you next year.
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April 2023 by David Wood
Erik Moore prepared my tax returns today with great competence and courtesy. I highly recommend the service that he and Liberty Tax provides.
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March 2023 by Carol Crawford
Always a great experience doing our taxes at Liberty Tax. Deanna is always professional, remembers our names, and takes her time to go through every detail. She is thorough and ensures we understand the process. Thanks for being such a pleasant and professional representative of Liberty Tax.
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February 2023 by ROOSTER Felix
Deanna, Is always on top of her Game. She's very thorough about All the tax credit I'm entitled to. And she keeps me updated.
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February 2023 by Quan More
Erik M was very helpful. Quick and efficient. Would recommend
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January 2023 by Rebecca Penn
I come here every tax season, always have great service. Erik helped me this visit and he was very kind and patient.