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March 2024 by Tattianna Bassett
I have filed with this location for a few years now and normally I had a specific rep I’d deal with but this year she wasn’t there so I tried out the online filing option for the first time ever. I filed in January and was told that I should hear back within 5 business days, a week past and I hadn’t heard anything so I messaged my rep directly another few days go by with no response or update. I then decided to call and see what’s going on if I needed to do anything, the receptionist stated she didn’t know and a specialist wasn’t available currently but took my number to have them call me back in 30 minutes when the specialist was done. Needless to say that call back never happened. I waited and called again a few days later and again was told the same thing, specialist wasn’t available would call me back. I made sure to let the receptionist know that I was told the same thing prior and nothing had happened so I really wanted her to make sure I got called back, she agreed I still never got a call back. So I called again and demanded to speak with someone stating I would not be getting off the phone until I could finally I got some answers but was told that nobody had even started them so she would take on my taxes she told me what I needed to do I got it done and luckily it all got filled finally two to three weeks after filing mind you ?. I then later called back because I couldn’t locate which direct deposit I had on file and again “specialist is busy they will call you back” guess what never happened ? the customer service is AWFUL and I’m over it I called today and asked to speak with a manager and got told she wasn’t in again they took my name and number down and supposedly sent a message to the manager asking her to contact me first thing Monday morning. I will update then??♀️ but it feels like H&R Block is just going down the drain with customer service they simply do not care about their customers at all anymore and I messaged my old rep she told me that this happens often that’s why she left!
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February 2024 by Corey Tando
Very professional, and a great overall experience
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January 2024 by Toom Kantiyavong
Keri was super helpful and easy to work with. I'll certainly be using theirService again.
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April 2023 by Robert Stewart
As always, they are extremely good at what they do,courteous,friendly and very helpful in filing your taxes. I been using them for over ten years and will continue to do so.
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April 2023 by REVERSE FLASH
The person was very professional and helpful
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March 2023 by Jelena Kazakova
Very easy and fast to fill documents, review and approve return online without even going into the office. Very user friendly, easy to navigate website and app. Professional experts who take care of me with compassion and care. Natalia who worked on my return was just great! Thank you!
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February 2023 by Andrea Huapaya
Very friendly and professional staff!
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May 2022 by Cindy Boodt
I go to Kristina every year and she is great
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May 2022 by Danielle Makau
I will never go back to this place againThey don’t really help , they told me to drop off my w2 for 2020 at their E main office back in April 2021 paid them then they never finished my taxes. They call you to go then no one in the office. At some point they said they misplaced my doc. To cut story short I would call the office give ssn numbers , provide docs they ask for but really no one cared to follow up. Finally they call me I go only to tell me the person doing my tax returns relocated to a different location. Finally they did my 2020 taxes this year then told me I had to pay Irs and charged me again . No help on how to do that whatsoever. To make the matter worse on the document she entered that I come from a different country ignoring that I am a us citizen . There service is biased I would never go back there !
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May 2022 by Christina Johnson
Super hit or miss and quite expensive. But just as good as any other hr block.
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April 2022 by Adventure
Anna (Run) was so helpful and kind. She made everything really easy for me as well as took the time to explain things so I could understand. See you next year!
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April 2022 by Irma Fritz
Kritina Vig knows what she is doing and is very informative and thorough. Thanks so much Kristina!
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April 2022 by Omar Cardona
Overall the best service I have ever received. Will most definitely be referring others to H&R Block.
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March 2022 by robert roberson
My tax professional listened to my concerns and did the best she could to get me most on my refund. Been doing hr block for years and not disappointed
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March 2022 by jamie
Do not use this place the general manager is rude and poorly trains their employees
