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March 2023 by Private P.
Horrible! Auburn WA location. 03/2023 Due to a very disrespectful and cranky S well mentally unbalanced customer, I felt very uncomfortable and hid behind a pillar. The woman got out of line and got up in my face, I told her to get away from me. The office manager, ( supposedly) came up and started yelling at me. Would not let me speak or explain what had just occurred. I kept getting kept getting lectured. Then she told the security guard in me? All the whole never addressing the very aggressive instigator. A man whom had encountered the obnoxious woman spoke up for me. She had been extremely rude and agressive towards him as well. We spoke outside the bank and he gave me his information. As I filed multiple complaints from HR to other channels offered .A manager should be able to LISTEN and deescalate a multitude of situations. When i expressed she was not listening and was making it worse, she stomped away and ran to the security guard like a Little kid. I had. I am closing my account today.
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July 2021 by Dean O.
I have been banking here for years, walked in at 10AM on a Saturday (7/24/21). There were 3 employees in the front and only one customer besides myself there. I asked to get a single document notarized and they said sorry they did not have time to do that today and suggest I go across the street to UPS. It takes 3 minutes to notarize a document. Not sure how this location is still in business.
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January 2020 by Mercedes H.
Chase is the worst corporation I've ever encountered. Their customer service in the face of a family tragedy has deterred me from ever becoming a customer and I will recommend to anyone who will listen to avoid them at all costs.
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May 2019 by Rita B.
This branch is very clean and the tellers are friendly and helpful. I usually always have a pleasant banking experience here but today there was something wrong with the automatic teller machine and it wouldn't work nor would it release my card when I cancelled the transaction. I thought I may be stuck at the bank until they opened.
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February 2018 by Rich M.
Worst customer service of any bank out there. Scheduled an appointment on two separate occasions to open a business account. Set up a time, 4:30, with not one but two separate people to ensure that we would get in and both fell through. Arrived at 4:30 and was told by Ms Martin that she had an appt. at 5pm and would not be able to help us and the other person who could help us was busy as well. We explained we had called and set up the appointment so as not to be inconvenienced and she refused us even though she was currently doing nothing! This was the second instance of this as well. Last straw. We've moved all of our money to BECU. Get it together Sandi Martin.
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August 2017 by Alex K.
Lisa Croppi is excellent Banker, helped me to change my business accounts to LLC and added saving to my personal account. Very professional and acknowledged. Highly recommended to make appointments with her. (Don't know about other people who works here yet, we just moved to this area). Love Chase bank, been with Chase for many years. Cones: AC is way to cold here.
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July 2016 by rage.
It doesnt exist here
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April 2016 by Austin B.
One star review? Yeah - It's that bad. I came here a few weeks ago, walked in during the late morning when it wasn't busy, I was well dressed and polite. Upon walking up to the counter where 3-4 bank representatives were standing around laughing and joking, I stood patiently waiting for them to stop chatting, (no one else was in the bank). I pulled out $500 in 20's and kindly asked if I could exchange it for $100 bills. I was given a demeaning look and asked "uhhh, do you have an account here?" I said, I've had one here before but I don't currently. I was then told "uhhh, yeah we can't uh help you". Forget the bank's policies, the overall rudeness and inattentiveness of this bank's representatives have forced me to give this business a one star rating.
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February 2016 by Courtney H.
Chase bank sucks dick. They wouldn't let me deposit cash into my landlords account because I don't have an account with chase. They either wanted me to open an account or bring back a check. That's their "policy"! What a fucking joke.
