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October 2024 by Guy Anderson
Brian Nelson is the epitome of professionalism. He got me answers regarding my specific Dodge ram pick up that you just couldn’t answer without seeking approval.. He does not bullshit customers he’s straight as narrow and gets the answers that they need five stars
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October 2024 by Vladlen Vitugin
Were good. Fast. Were friendly. Good service
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October 2024 by Kaala Jackson
Quick. Efficient. & saved me a few dollars at the end!
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October 2024 by Joe Henrickson
Not the worst, but way below par.
They quoted me different numbers over the phone, versus when I came in for service, which wasted my time, since I turned around and left at THOSE price points.
They also can't seem to figure out what's wrong with our vehicle, and have almost just told us that the check engine light would be on permanently. I then had a friend fix the issue himself, which shows that a random friend has more experience than this dealership.
Overall, reasonably friendly staff, but not very competent. They should do much better.
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October 2024 by Melissa Miller
It was a great oil change. About an hour and a half. It was a very busy day for them. I thought foe sure it would take much longer due to all the cars in the line up. Pleasantly surprised!
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October 2024 by Rebecca Ash
I purchased my Challenger in 2022 and their service has been fantastic ever since. This is the only place I will take it for service they are convenient, fast, courteous and professional.
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October 2024 by Dan Eilertson
Horrible !!!! After buying 2 vehicles from previous dealership and having them maintained by current dealer, they decided to cut off my lifetime oil service that I had prepaid!!!! Also my wife brought her sister down and purchased a vehicle. NO WARNING just said everything costs more so pay up. Service associate was very rude and very belligerent! LAST TIME I WILL GO TO BUD CLARY.
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October 2024 by Khalid Abrera
Terrible Service, came in for a simple oil change and tire rotation for my Toyota Tacoma and had no issues what so ever prior. It took 2 hours and once I got my truck back, the steering wheel was clicking and moving freely without the tires moving which and multiple warning lights came on was never an issue to begin with (never had one issue with the truck). The service manager Matt came out and quickly said “we didn’t do this” without even inspecting or letting me finish explaining what just occurred. He then claimed that one of the service techs had issues with steering (which never was) but didn’t even state that while I was waiting during the oil change as I had no clue, I asked if I could speak to the service tech to see what noticed but Matt stated “definitely not going to happen”. Matt then stated that “we don’t have the tools and equipment to properly diagnose this buddy” in a condensing manner. He stated “it’s not our problem”. The truck was not even drive able out of the position it was left by the service tech so there was no way I could’ve done anything. He was dismissive and finally said he’ll have “someone “ look at it and walked away nodding his head. They never resolved it and I had to go to Toyota to get it fixed even though it was an issue caused by them.
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October 2024 by Lori Metschan
Great shop and friendly people who are communicative and kind.
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October 2024 by Luluvita Suamataia
It’s always been a pleasure working with the service department at Bud Clary Auburn. They keep us informed on the status of repair and when vehicle is ready for pick up.
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October 2024 by Tammy Hale
Good first experience here. The service manager who took care of me was friendly and thorough, and my vehicle was done less than an hour. I would have given 5 Stars if I could have schedule the appointment over the phone, or at least someone would have returned my call when I left my info on their IVR system. Eventually I went online and was able to schedule an oil change appointment easily, and to my surprise, I didn’t have to wait for weeks or months to get in. Skip the frustration and just schedule online.
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October 2024 by Helen Sanders
Brian notified me often what was going on and I thought I would be without car for 2 days but only 1 day great work and also shuttle service was good. Thank you
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October 2024 by Paola Briñez
Communicative, respectful and very fast!
Everything was to the point and looking for the best options! He speaks Spanish and English so for each client's preference you can communicate with him without problem in both languages.
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October 2024 by Khaleesie_K
Khalil was the best Sales Representative ever, he went above and beyond to ensure that my needs were met and I got exactly what I needed.
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October 2024 by adnan Altayyar
I recently visited the dealership for maintenance, and Brian Nelson, the maintenance specialist, was fantastic! He was professional, thorough, and made sure my car was well taken care of. Brian's attention to detail and customer service really stood out. I appreciate his efforts and would highly recommend him to anyone needing service. Great job, Brian!
