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October 2023 by Diana S.
Horrible, dishonest and extremely overpriced. They gave my 19 year old son a $12k quote to replace shocks, a gasket and also said we need new control arms all the way around the car which we had done in September 2022 and they were still under warranty at a different shop. We ended up taking the car back to the shop that did the control arms and they told us they were just fine and not sure what the other shop was talking about. They also gave us a quote for new shocks and struts for $1,761 and this shop was charging $3,480 plus tax. They are over double the price and try to fix parts that are not broken which is very unethical. Jerry told my son he would only charge a $249 diagnostic fee and when I went to get his car out of there to take it to the other shop, I was charged $384... their diagnosis was incorrect and unethical. Boy, I'm glad I got the car off there property before they charged me anymore. They only got $384 of my money for a false diagnosis, consumers, please be aware.
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October 2023 by Jacqueline A.
Hello Greg , you are the rudest person I've ever met !! You take a car into your shop with false info. Then 4 days later you have no time you have to many customer. You storm away like a child.I told you I needed to pick up my car. You turn around and say " you can't just pick up a car " ! Don't recommend this auto shop. Leave you vehicle at your own risk!!
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September 2023 by Tonya Wakefield
Very friendly staff. They were very quick with repairs and assisting with my car trouble. My car originally broke down in the area I live 2 hrs away they provided me with a vehicle to use while repairs were being done. They kept me informed with repaired, and price quoted was what I paid at pick up. I had been told by other shops they didn’t know what was wrong with my vehicle but these guys figured it out.Services: Air & cabin filter replacement
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August 2023 by Brandon Johnson
Fantastic shop with fantastic service. I worked with Greg who was wonderful. They gave me a good price for my clutch replacement and now my car is running great! Highly recommend using this shop for your car services!
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August 2023 by Frank Ramirez
Just picked up my Mini yesterday after it had been in the shop for a lengthy period. It runs significantly better than it ever has! My car had a significant issue that took a lot of time, discovery, and problem solving. It is a Mini after all! Greg was timely with his communications and was easy to get in touch with. I appreciated him massaging the final bill to make it workable for both of us. I will take my car back there in the future when needed.
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August 2023 by Valerie Patterson
We have had both our daughters cars serviced here in the past month. Today we "thought" we had a problem with one of the cars, the very day we are packing up to take our daughter to college! We were stressed and Greg amazingly worked us in today and checked out her car. Everything was fine, and we are on our way to Pullman. Thank you Greg and Auburn Foreign Car, we are customers for life!Service: Vehicle Inspection
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July 2023 by Vicki Harkness
This is an auto repair shop that is as honest & reliable as you will ever find. We have come here for years & it has always been that way no matter what the problem. I trust them completely & know they are giving me 100% of their knowledge & fantastic work ethics so my vehicle is fixed right. It is truly a great business to work with!
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June 2023 by Brandon Swain
I had my vehicle serviced there several months ago and I experienced racisim. It was a 7am appointment during the winter time. Greg told me that I cannot sit in their lobby because they need their lobby to be available for customers with major service repair. My service that I was there for was major. Near by stores were not open and I literally had to wait at a bus stop until my vehicle was done. I will never go there again. I Highly recommend if your a customer of ethnicity, be cautious.
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June 2023 by Mathew Kirk
After an Early AM (415) breakdown on the side of North bound I5, I had my 2005 Ford Focus towed to their shop, I left a note, I have had no experience with this shop until now, they rolled right into the issues with my car as well as gave me a "you should look into these items" list. Greg has been fantastic, communicative and clear. Thus far I have found great value in their work, I haven't found a "CHEAP" mechanic, but this shop, certainly adds value to this process. Thank you Greg and crew
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June 2023 by Rachel Mccarter
Greg was exceptional about getting me into the shop when I had a bit of an emergency. Customer service is perfect and products used on the car are top of the line. Price is fair. The vibe is good. I would highly recommend this shop and always return.
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June 2023 by Matthew English
Auburn Foreign and Domestic went above and beyond! They quickly diagnosed an additional issue with my vehicle that I’d asked about and called me back. I gave them the go ahead for the additional repair and while repairing my exhaust manifolds discovered an engine mount was broken. I of course had them replace it as well. The extra work pushed the completion time past closing on Friday. Knowing that I needed my vehicle Saturday afternoon, the mechanic came in Saturday morning while the shop was closed to complete the work. All the work was quite professionally done and the customer service was outstanding! Thank you to everyone at Auburn Foreign and Domestic. I appreciate you all and will continue to utilize your business as my premier auto repair shop.Matthew English
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June 2023 by JS
These guys are the best! I called yesterday with a low oil light alert and they got me in ASAP. I’ve been trusting my cars to them for the past 6 years and they have never disappointed me or tried to sell me a service I didn’t need. Highly recommend.
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May 2023 by Larry D.
First off I have done business for a few years here with no problems....until now. Took my car into them because a fairly new serpentine belt keep squealing. They readjusted it, problem solved. They informed me that while they did that they found I needed a new timing belt and to replace a couple of seal's also where oil was coming out and leaking on it. Since I was getting ready to drive the car to Arizona and leave it there for my transportation car I probably should. I also had them do a transmission flush and an oil change because I'm a loyal customer...right? I brought the car back a few days later after the serpentine belt adjustment to do the other work. That ran a little over $1,700.00. While driving the car to Phoenix (down I-5) I made it almost to Weed, California. The battery light and coolant light came on and within minutes the car died. Not a half hour or hour later...within minutes. I did not keep driving after the lights came on. I didn't have a chance to keep driving even if I wanted to. Looked under the hood of the car and no serpentine belt, coolant all over and engine smoking. Finally found a tow company to agree to come and get me and they charged me $200.00 to tow it to the town of Mt. Shasta. Then I had to get another ride to Redding, California so I could get a rental car because I had to be in Phoenix in two days. That cost me another $200.00 for the ride to Redding and another $1,800.00 for the rental car because I had to be in Phoenix for a little over a week. The next day the mechanic in Mt. Shasta told me the engine was gone and yes he confirmed that my serpentine belt was gone. He also said that is what caused the damage to the car. He also told me in certain circumstances around this area this does happen within a matter of minutes when the warning lights come on because of the upgrade of the highway. My wife called and talked to Jerry and reported this to him since they were the last one to touch the serpentine belt and ask if they were going to take some type of responsibility for this. He told her he would talk to the owner and get back to her. He called back and told her they would give us $500.00 off on any future car work done by them. He also told her that how do they know something else didn't ruin the belt such as something coming up underneath the car. Seriously? Again, the car died within minutes of the warning lights coming on and by that time it was to late. We also asked them since they were going to give us a $500.00 discount on future work would they be willing to instead cut us a check for $500.00 because of some of the cost we had incurred since I am a senior citizen / veteran and money doesn't grow on trees. Jerry said he would talk to the owner again which would be you Greg if your reading this. Haven't heard back from him since. Bottom line is they were the last one to touch the serpentine belt....not once but twice. Nobody and nothing touched that belt after they did. All I did was turn the key and drive down I-5. I know this is a long post but this is exactly what happened to me. If your the owner and going to reply to this post and say I drove it to far after the lights came on or something else damaged the belt then don't bother. Pure speculation if you do and not a good look on your part. Neither happened. I have no intention of returning there again and thanks Jerry for not getting back to us a second time when you said you would. This is how they treat a loyal customer. Thanks for nothing.
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May 2023 by Amber
I had just bought my used 2016 Range Rover and immediately brought it into Auburn Foreign & Domestic for an oil change and inspection. They were fantastic! In the past, I have had disappointing experiences with other shops, so I always have my guard up. I was immediately at ease talking with the staff, they were all very professional and courteous. Through the whole process they were transparent, honest, and genuine. They went up and beyond to make sure I had a good experience and made me feel confident in their work. I will be back for my oil changes and any other car service needed that they provide. Thank you!Services: Auto maintenance
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April 2023 by Paul Dills
What a great shop! Have had my Subaru in twice and the level of service and communication is incredible! The explanation of what is wrong and why is great. I am very happy with the customer service! Greg has been so thorough. The level of work when making my repairs has been great! It’s a good feeling when you can pick your vehicle up and not have to worry about having to make some final adjustments to the repairs made. Also I need new axles to my lifted Subaru, and Greg called to inform me that the work could not be done with how my car was lifted without chewing through the axles and being in the same boat sooner than later. I respect this as he didn’t just take my money, he did the right thing and I am grateful for it. I will always use this shop and will recommend anyone to this shop that is in need of work!Service: Steering & suspension replacement