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January 2024 by Chantell Ankerfelt
10/10 service all the way around. Jeff and staff was so kind and informative. Thank you so much for getting my mirror fixed!!
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December 2023 by David Sabatino
I’m extremely pleased with not only the customer service I received but also the work that was performed on my truck. They did a phenomenal job and were done much faster than I expected. They were great with communication and performed additional work that I asked them to do. I would highly recommend using this repair shop before checking out any other. Worth every penny.
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October 2023 by Cody Smith
Don't waste your time with Auburn Collision. Brought my truck in to get my bumper replaced and some body work done and after 3 weeks of it being in the shop I went to go pick it up and the bumper installed was misaligned drastically, which wasn't a problem at first because they said they would realign it. Came back the next day and they aligned the bumper to close causing it to bump against my headlights going over any kind of little bump. On top of they were still paint marks from the other vehicle from my accident on the front of my grill that never got cleaned up along with chip in my paint near my front driver side fender that also never got addressed. Super shady company in my opinion and I'm not wasting anymore of my time bringing it back.
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October 2023 by Stefan Edmonds
This place is on point with everything that they do as far as keeping you informed about everything that your car needs and the time that it will take. I hope to never see these people again but, I I do I know I'm in good hands.
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September 2023 by Shai Lakiya
Receptionist is always nice and I believe Miguel detailed my car and he did a really good job. My car looks brand new!
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August 2023 by Greg Simpson
This shop consistently over-promises and under-delivers. I cannot recommend highly enough that you take your business elsewhere.My car went to this shop on July 6. At that time, they told me the repair would take 3-4 weeks. 6 weeks later, my car still isn't fixed. I've spoken with them on the phone several times over the last few weeks and each time they've given me a new timeline for the repair. When I spoke with them last week, they said it would be done by today. I called today, and now they're telling me it'll be another week. They also told me multiple times that when my car got into the paint stage it would be only 2-3 days away from being done. On August 8 (10 days ago) they told me it would be "in paint soon." It didn't actually go into paint until a full week later. On August 15 they told me it went into paint, but somehow, 3 days later, it's still going to take another week.This experience has been incredibly frustrating. There are tons of other body shops in the area. Take your car to any of them, not Auburn Collision 1.Services: Painting
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August 2023 by Greg S.
This shop consistently over-promises and under-delivers. I cannot recommend highly enough that you take your business elsewhere.My car went to this shop on July 6. At that time, they told me the repair would take 3-4 weeks. 6 weeks later, my car still isn't fixed. I've spoken with them on the phone several times over the last few weeks and each time they've given me a new timeline for the repair. When I spoke with them last week, they said it would be done by today. I called today, and now they're telling me it'll be another week. They also told me multiple times that when my car got into the paint stage it would be only 2-3 days away from being done. On August 8 (10 days ago) they told me it would be "in paint soon." It didn't actually go into paint until a full week later. On August 15 they told me it went into paint, but somehow, 3 days later, it's still going to take another week. This experience has been incredibly frustrating. There are tons of other body shops in the area. Take your car to any of them, not Auburn Collision 1.
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July 2023 by Tempest Grey
Other than the long wait to get my vehicle in “yes they are that busy” they did a great job. They kept me in the loop and went above and beyond for customer service. This is the 2nd time I’ve used this business and will keep coming back. Worth the waitServices: Painting
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July 2023 by Paula A.
I AM OVER THE MOON HAPPY WITH AUBURN COLLISION Center! I have been jumping up and down with joy since picking up my "baby"! Miata! They repaired my car, due to an accident over 10 years ago and the paint eventually started to come off on the hood. I contacted them and they had me drive it up from Las Vegas to get repainted!! They not only upheld their lifetime warranty, but they matched the paint and completely repainted my entire front end including taking out extra dents! It is beautiful!!! A true metallic green with blingy sparkles!!! I can't thank them enough! I would recommend EVERYONE to use them for any jobs because they are absolutely the best place anywhere in the world!!! IF YOU EVER FIND YOURSELF NEEDING AUTO BODY REPAIRS, OR JUST A BEAUTIFUL PAINT MASTERPIECE, PLEASE USE AUBURN COLLISION!! You will be HARD PRESSED TO FIND A BETTER PLACE AND EXTREMELY glad you CHOSE THIS ESTABLISHMENT!!!!!!! I WOULD GIVE THEM A 20 out of 10 if I could!!!
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June 2023 by Prymal Nights
They handled the damage to my car with great detail and went above and beyond to fix various other requests I made from damage before. They worked with my insurance to make it very easy to get things fixed. Thank you Brian for constant communication.
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June 2023 by Tracy Garcia
Everything good, thank you for taking care of my car. Thank you Chris car looks great!
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April 2023 by Aly Johnston
Collision 1 was excellent to work with during the entire process! Very communicative, transparent about process, and very efficient. Our car looked even better than before the accident and we had it back ready to drive in no time! Highly recommend!
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April 2023 by Minoo Tarighat
This shop is the best. Barrett S. help me through the process . They are so fast and the finished job is great! It is like never anything happened to my car. He even gave me some of the paint in a bottle so I can use wherever my car was hit by rocks or little scratches.( This come from someone who experienced a lot of shops in Auburn, Kent and the king county area) I would 100% recommend them.
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April 2023 by April D.
They always do good work and are nice people to work with. I had an issue where my insurance company wasn't on their list of companies they work with, but having worked with them before and knowing the quality of their work, I persisted a little and they were willing to talk with them and make arrangements for me anyway. Good people.
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April 2023 by Matt G.
I was in a car accident this past summer and Auburn Collision Center took care of all my repaired work. I've used them in the past so I knew that they would do a great job...and they did. So happy with the customer service that Jamie provided and I would highly recommends using them the next time you need your car repaired! Great job and keep up the good work!
