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October 2024 by Rob Payne
Friendly service and made sure you got what you wanted.
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August 2024 by Paul Ayla
Racist unhealthy environment at the parts counter doesn't make Hispanic and other people feel welcome.They have workers in the front door like security like following you around like you're going to steal something. I work hard for my money well finally stable but they don't know that because how you look outside your skin or color people are not welcome my co- workers told me not to go there but I just needed some one to help me if I asked . But when I reached to the parts counter a Hispanic person in front of me was paying with a $20.00 bill the cashier parts person was turning this bill like crazy spend more time checking out the bill then the service spent. The Hispanic guy had tattoos in his arms and real tuff looking guy I figured he would make him feel very uncomfortable. I was so disappointed. The guy was very unhappy customer. I was wondering if the guy was white and nice looking like a nerd he would of been judged differently and respected. When I reached next in line I could feel the ugly spirit right away he was not interested in ordering or cared about my question. After I left I heard he told the person after me he thought I was very dumb. I could not believe my ears. But like the Lord Jesus said when you are not welcome wipe your feet off .
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August 2024 by Jeffrey Benuto
Terrible service, I wanted to request a service to cut a special key for my car and they did not want to provide me with service! Obviously I was going to pay them!! I didn't want the free service
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July 2024 by casey epling
Pricey! All there was available.. nice clean store!
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July 2024 by Mathew Doiron
The entire tool aisle is behind a locked gate. You have to request to have an employee escort you in and then they hover behind you.
I do not appreciate being treated like a criminal when all I want to do is browse. Please come up with a better way to deal with retail theft, this isn't it.
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June 2024 by T zzz
I don't know if the laziness of acquiring stuff online has effected this once real hardware store, but I have been very disappointed on my last few visits.
I always shop local first before shopping online. It's no secret that in the last several years, Amazon shopping has hurt local businesses. As a result, local stores carry less inventory making it difficult to find many items.
All of that said, I have found odd ball items at Agrishop in the past that were competively priced , I got instant gratification, and got to physically see what I was buying.
Today I was subjected to two old redneck employees spewing conspiracy theories as I searched for what I needed - instant turn off.
Ignorant conversation aside...this store just isn't the same. It has been my go to since the old Auburn staple Cavanaugh's went out of business .
Please don't leave us!
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May 2024 by Jeremy Epps Sr
Helped me find what I was looking for, in a timely manner.
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May 2024 by Ben
Hangs up while calling 4 times
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May 2024 by spahamhere H
Very helpful, the guy greeted me @ the door, and helped me, clear up through cashier.
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March 2024 by George Curtis
Great selection and service. Colocated saw shop too! Large selection of bird feeders. Easy parking, quick access to Hwy 18 W.
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March 2024 by DeNean Card
I have never received customer service as amazing as I did here at the Auburn, WA ACE Store.I had pulled into the parking lot to check for an address. I was pulling a little wheelchair trailer. As I was leaving part of the trailer was dragging on the ground. 4 men, drizzling rain, and close to 1 1/2 hrs of their time and efforts and I drove away with a functioning trailer. My total cost??? $0.00. It brought me to tears. I came from 2 1/2 hrs from home, a friend and myself, 2 women stranded without a clue as to what to do. Those 4 men in ACE HARDWARE in Auburn are my heroes.
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March 2024 by Big Chief
They have the typical inventory for a hardware store. Things are pricey now days but prefer to shop local.
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March 2024 by Joshua Sveum
Got nothing but stared at when I walked. Not a single person asked if I need help. Sat looking at a product for 15min , no one asked if I needed. People walked by, didn’t ask. But when I go to buy a $500 piece of gear, then they need to know if I’m a home owner. Could have cared less when I walked, except if I was going to steal. I wonder if I’m a minority?!
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March 2024 by Nelson Alvarado
I love the staff working there, very helpful and friendly service ?.
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March 2024 by L sjogren
Monday February 26th 2024 1:45pm Ace Hardware Agrishop” West Main & C street Auburn WAI was going to Ace for the purpose of price comparison & product comparison between Ace and two other similar stores. Per king county we are to bring in our own bags or pay per bag-I always bring reusable bags when shopping.Upon entering I saw a sign asking for all bags to be left upfront; the cashier who was ringing a customer up directly to my left didn’t notice me entering.I voluntarily let her know I wanted to leave my bags upfront as the sign requested. I asked her to put them behind the counter so not to be taken by someone else -especially since one bag was my purse/packShe ignored my requests-I took out my wallet & the box of product I brought with me for comparison of ingredients. As I went to go shop a man came up from behind me & grabbed the product box from my hand-I stated I brought it in & he stated he could hold it for me as I shopped-why? I don’t know. that’s the beginning of the upmost deplorable service I have ever been subjected to. He then follows me>4ft to the aisle & as I’m picking up things to look he keeps grabbing them from me! I said I’m trying to look at ingredients&compaeenprices. He said he could hold it while I looked?!!! What?!! Then as I preceded to other aisle 3 men surrounded me one on each end of the aisle & him beside me. I told them as a woman this is making me extremely uncomfortable. They stated we’re just here if you need assistance. Three of you?! Blocking both ends of an aisle & a man 4ft or less away from me is needed to “help” me?! Finally after I tried to go to another aisle&same behavior occurred i decided to leave. I grabbed my bags&asked for the product I brought in & the heavy set older man wouldn’t give it to me. I threatened to call the police& then he gave it to me. He stated “tell all your friends “ laughing.Two menfollowed me to my car RECORDING ME!!I said I don’t consent to b recorded! I said I would be reporting it&askes the store# he gave me a fake store number!
