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February 2024 by Kelly Litzinger
Probably by far the worst customer service I have received in a long time. I went in to purchase a smoker for a Christmas gift, the website just said there was 1 available, there were at least 5 employees at the front chatting with each other, we asked someone that wasn't doing anything where the smokers where and instead of looking for us or showing us where to look she flippantly says they are back by the BBQ and then turned away, where the heck are the BBQ's, found the area, no smoker available and no one willing to assist. Went to the Tractor Supply in Monroe, product was there and much better customer service.
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January 2024 by Jill Byram
This review is specific to the Marysville location. We are VERY disappointed with the customer service we received with a return. The cashier was disrespectful and rude. We purchased an item online that was faulty. We attempted to have it repaired and it was not possible. Frankly, repairing a brand new item was more effort than we should be expected to make but we hoped it was something small and easily corrected. It wasn’t. We were offered the option to return it in store despite it being an online purchase. Thanks only to the manager for getting the return processed while listening to a know it all cashier who was neither helpful or accurate. Not likely to purchase online again.
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December 2023 by Andrew M.
Very good place to go to for what you need. Staff is friendly, but I will say some know quite less about the items in the store than others so it helps to do your own research before entering. The clothing section is very good, much better than something Cabellos provide. Overall good place.
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November 2023 by Cristelle Jazmin
There's a lack of communication amongst their employees and lack of transparency with their customers. I bought some horse mats, and the cashier mentioned that someone was going to help me, GREAT. What she failed to mention was I needed to drive around the building for someone to assist me after she saw me waiting by said horsemats for 10+ minutes. Finally a male employee came out to assist me and said "we've been waiting for you", and I replied well looks like we've both been waiting. He apologized for the miscommunication which wasn't his fault whatsoever. It's just wild to me that some people just don't know how to complete a job from beginning to end.
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November 2023 by Conor Markham
Very friendly and very helpful customer service.
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September 2023 by Joe Barber
Low quality farm supplies. We call their gate manufacturer, Behlin Country, “Failin’ Country” due to their product’s poor quality welds, thin metal, and short life span. We have found this to be true across the line of Tractor Supply merchandise.On the farm we have had to learn to weld in order to make quality gates, and we are now looking into 3d printing our own insulators. You can’t buy quality here. Even their galvanized electric wire rusts after a couple years.
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September 2023 by Kettery Contreras
They are a good place to shop for everyone
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August 2023 by Jeffrey C.
The girls where super helpful, and gave me a amazing deal on a dent/ scratch safe. Ended up buying two. They loaded my truck fast. Very helpful crew.
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July 2023 by Donette Villalba
I'm neutral on this business because I haven't been in the store yet. I did notice that the people were just flowing in and out of the place. If I were to guess that the selling was a good thing for the store. It was very popular for customers who shopped there, and it looked like they were pretty busy for that time of day. I am going to get a look inside some time soon.
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July 2023 by Victoria Veronica
Tina and David have restored my faith that great customer service still matters!! Thank you both for working with me to get my order corrected and with such grace and with a smile. I truly appreciate your level of service. Happy owner of a new pedal boat!
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July 2023 by Yasir Arafat Tias
I got 4 T posts and a 8ft x 50in handy panel. I was having hard time to fit these in my SUV. Scotty went way above and beyond to make arrangements so I can carry those in my SUV. He cut and bended the handy panel as well as safely tightened these in my car so I can have a safe drive home. I had truly amazing experience with Tractor Supply, especially Scotty
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May 2023 by Eric Groenig
Helpful staff got me to the right area quickly. They had what I needed and the price at the time was better than other places around
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May 2023 by Rob Fowler
Burlington Tractor Supply closed at 6 today due to lack of employees. Was there at 5:55 but employee was physically blocking the door and would not let me in. Very belligerent.
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April 2023 by Tyler P
Overpriced and always out of stock. Long live small business
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March 2023 by Tami
WOOOW.......Watch out when CHECKING OUT AND PAYING WITH your CARD there's a FFA donation fee If you're NOT paying attention when tapping your card your finger might mistakenly......hit the button that says to donate, which happened to me. Went back inside to ask for a refund, Tina The assistant manager super rude rolls her eyes and says you must have hit the button to donate I explained to her that I didn't She stood there arguing with me. I asked for a manager above her, a very NICE gentleman came up with no issues at all and refunded me.
