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November 2023 by Ennelei
They are quick and helpful and the line is never overwhelming even if it is long at times, they process everyone through quickly
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November 2023 by mary klein
All the employees there are extremely kind, bending over backwards to help me and going beyond the call of duty when there is a problem. Orion was especially helpful today--besides being very cheerful.
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November 2023 by Carrie Grigaliunas
While both employees greeted me upon arrival I was helped by Jana who was extremely helpful and knowledgeable. I will continue to return here whenever I need something from UPS.
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November 2023 by tracey weaver
The people behind the counter were very pleasant and courteous and friendly they were eager to help me with my return.
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September 2023 by Donald B.
Staff is great at this location. I have used it for notary services, shipping packages, scanning documents and last but not least returning Amazon packages. I love this new location. I go here over the Stanwood store I used to go too. It's easy to get to inside Safeway.
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September 2023 by Ashtin F.
Absolutely amazing staff helped me with everything I needed for the day definitely will be going back for any more services that they provide
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August 2023 by Karen Wilson
I have been here before and have had great experiences with great people but today that wasn't my experience. On 8/28/23 when I went to return a try before you buy order that didn't come in a box only a plastic bag, I was told that I should buy a box to return it or it could be damaged in return and that there have been complaints about the returns. In the return feature when you print out the return process there are choices and I thought I was going by those instructions. The customer service was definitely not there with these two women. I was surprised to be treated so badly. Makes me think twice about going here any more.
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July 2023 by Frank Olsen
waited in line for 5 minutes to return an amazon item. It was in it's orginal box (not amazon package as i recieved several items at the same time and that box was recycled) and when I got to the counter the CSR scanned it and said that because it was listed as customer packed that it may reduce my refund unless i put it in another box (which they would happily sell to me). Another customer that was there was also having the same problem with the other CSR. I have never had this problem before so I took my package and left. I stopped at another UPS store and they took it without any problems. I'm not sure if this is a lack of training but I won't be using that store anymore.
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June 2023 by Bret Warren
There was a line when I arrived, but the staff handled everyone quickly and I barely had to wait. This is a handy place to drop off Amazon returns. That’s why I visited the store. It’s inside a grocery store, so be aware of the fact that you’ll need to go through it to get here. It’s no big deal though. I was able to get in and out in a timely manner and get on with my day.
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June 2023 by Eric Murray
Worker wouldn’t give me my package because my name didn’t match even though the address did. I bought it on my gfs Amazon prime. Used her name because she works from home and could sign for it but went out on a trip. The options clearly state:Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package. If the last name or full address doesn't match, you will need to provide the package tracking number to the UPSAccess Point representative.
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April 2023 by Real Life
Ultra expensive notary service in the area.
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March 2023 by Jeremy Jeremy
Small but convenient. Located in Safeway, in the heart of Smokey Point, I found this to be very convenient. The store is on the smaller side but they offer quite a bit. I brought in a unpacked item for shipping, they boxed it up with bubble wrap and shipped it out for me. They also sale packaging materials, boxes, tape, wrapping etc. I noticed they had a copier and printing service as well. I plan on taking all my packages to them from now on.
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December 2022 by Brandon Forgie
Always have issues at this location when dealing with Amazon returns. And get over charged. Employees are always difficult and most lack any sort of customer service.
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July 2022 by R.J. Gunner
I Find UPS In Everett Washington To Be Very Helpful, Delivering, Shipping ,Even Picking Up! I Highly Recommend Them ( Don’t Use OnTrac) Horrible Expertises But I Always as for UPS to Deliver
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January 2022 by S S
Quick and easy! Our go-to for Amazon returns.We love that it never gets too busy! Even if there’s a (small) line, it seems like they’ll help everyone very efficiently. The maximum amount of time I’ve had to wait is probably around 5 minutes.
