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October 2023 by Don G.
The bank has steady gone down hill over the years. On numerous occasions the customer service agents will get an attitude and ridley dismiss you or hang up abruptly at end of call. I'm moving when I can find a bank that serves both sides of the mountain. A few bad actors ruin it for all. I recommend going else where. I do enjoy Potlatch first Federal.
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October 2023 by Teri
Love this cu. BEST customer service from any cu I have ever had!. Love the easy online banking. The ability to do phone shared branching is so convenient.
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September 2023 by Minnieannie
Sends payment notice late and then posts your payment late. Will never use again.
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May 2023 by Glenn Schiff
ABSOLUTELY THE WORST EXPERIENCE EVER‼️ it upsets me to go into further detail, but basically this place is a total rip off and yes, I did do business with them so I have personal experience I would never recommend this place‼️‼️‼️
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March 2023 by Rachay Cultee
I have had poor customer service that has affected my credit. I have called to pay my loan but b/c the worker had not charged my card properly per their own policies they had refunded my money and it was hard to contact the woman who I had to speak to b/c I was not allowed to pay for my loan w/out speaking to her first. I have experienced rude employees and who laughed or made smart remarks when I simply told them I would not like to pay online in previous encounters. When paying for multiple months ahead the woman laughed and said “oh, you want me to add up the total for you too?!” I attempted to call them two weeks ago in regards of my loan and they told me they will have the person call me and I have not yet received a phone call. I am a respectful person, I try to treat everyone with kindness. There is no transparency and lack of customer service.
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February 2023 by Emily G.
Worst CU ever!! DO NOT GET A LOAN HERE!! The interest rates are double, the customer service is non existent, (except for Jessica), the app and online payments are not user friendly at all and they charge you over a year's worth of insurance premiums for each month that they don't have proof of insurance!!! I pulled my loan after 6 months and owed $2K more than my original loan amount. This place is a complete waste of time an money and I would go to literally anywhere besides this financial institution. I have loans at at least 6 other CU's and this one is by far the worst. I would give them negative starts if I could.
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December 2022 by Mick Ingrum
Have a car loan with Mountaincrest that I am so darn close to paying off... my frustration is regarding Incorrect reporting to credit bureaus resulting in inaccurate credit scores. Recently noticed on my Experian report, there are two seperate occasions this credit union has incorrectly reported "late payments" as being "30 days late" NEVER once has one of my payments been 30 days late, even during the toughest of times.The two months in which my payments were falsely reported as 30 days late: May 2021 and July 2021. According to my bank statements, I paid the first payment June 3rd, just a few days late, but within the given grace period. The 2nd late payment was paid August 11th. Just barely over the grace period but WELL under 30 days. I even remember calling this credit union and explaining to them that I was going through a tough time and that is why the payments were late.So I'm a little annoyed, considering this false reporting has heavily impacted my score.
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September 2022 by Clare Mancini
I was unfortunate enough to get this bank for my loan and I do not understand why a loan should be so difficult. How can you offer a service with only one or two options to pay. Very difficult online pay service and no working mobile banking app. Also setting up online account was like pulling teeth none of the tellers seem to understand it either. Nice service but jeez get with the times…
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April 2022 by Rab Rab
This place is very racist. It should be called White People's Credit Union.
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September 2021 by Macall McGhee
This is an awesome credit union with great employee's! They are always willing to help and explain everything to me!
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June 2021 by Kaitlyn D
They sent me to their “loan department” which was actually a scam phone number claiming that you win a ******* gift card.... Read More
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June 2021 by Jayson Fraser
The teller at this location are rude! When you call get get information they don’t help and are rude, when you don’t understand what they are explaining. I don’t recommend using this credit union.
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March 2021 by Ryan Reichlin
Linda as a breeze to work with.
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February 2021 by Cameron
One of the tellers there is rude. She needs to be put in the back room away from customers or trained on how to speak nicely to people. I am sure the employees there know who I am talking about.
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December 2020 by Jennifer Fraser
The teller at this location are rude! When you call get get information they don’t help and are rude, when you don’t understand what they are explaining. I don’t recommend using this credit union.
