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August 2023 by Leo C.
Hello everyone,I bought a Allen & Roth electric fireplace on February 15, 2023 at Lowes in Arlington, Washington and they cannot get me a warranty part for the electric fireplace and I started this whole process on February 21st. Here is my story and I hope and encourage you read it.Here is the problem:I have had zero results so far for a heater part that I ordered after I assembled and tested all the controls.The "SHUT-OFF TIMER" for the heater did not work regardless of the delay setting that can only be accessed from the remote control. I contacted ASCS, an outside product support company for Lowes, and explained the problem and asked for another heater unit. They wanted to send me another remote control to test if the problem was with the remote control device. I received the replacement remote control and tested it along with the original remote control and the problem still existed.I contacted ASCS and they said that they will contact the manufacturer of the Allen & Roth fireplace and submit a warranty claim for the heater. I was also told that the manufacturer would contact me in a few days with the shipping/tracking numbers. Nobody contacted me from the manufacturer, Lowes or ASCS.Again I was told that they would contact the manufacturer. The response from ASCA was that they submitted an order to the manufacturer and gave me a warranty order number. I was told that it could take up to 60 days for the part to arrive at ASCS and then shipped to me.Guess what, No part and no contacting me so I contacted them again by phone and the man told me something about an earlier part order had been cancelled. I asked why the part order had been cancelled and ASCS would not tell me the answer.Still a few weeks went by and no heater part shipped to me. Again contact them and they told me that the part was now no longer available from the manufacturer.I had been told a few times to just return the fireplace to Lowes for a replacement or a refund. I told ASCS and Lowes on several occasions that it is not possible to disassemble the fireplace and return it without a lot of damage because of it's design and also unecessary cost for me to rent 2 men and a Uhaul truck. They never responded to my statement. Then I told them to send two men and a truck to my apartment and pick it up and I live about 1300 feet across the road from Lowes. Again no response.I went to Lowes and asked for the manager who was not in. I spoke with a assistant manager to whom I showed all my emails and she wanted scanned copies emailed to her. I sent her all communications. A month goes by and no contact from anyone. I contacted the assistant manager and she said that she would again forward my warranty claim documentation to the manager. Another month goes by and I sent another email to the assistant manager asking for me to be contacted by the manager. She said that the manager told her that he/she would contact me by the end of that day. That was a few days ago.Over the last 20 years, I have spent thousands at Lowes for home and garden projects when I had my house because I liked the atmosphere and types of products better than Home Depot. Unfortunately Lowes and ASCS have failed miserably.
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June 2023 by Ed S.
Its been almost two months that we haven't had a refrigerator that works because the samsung we got from lowes could not be fixed after two tries on the 5 year extended warranty so they gave us a gift card to use at lowes for another fridge which was a Frigidaire and everythingin the refrigerator FROZE so we sent it back on the manufacturer warranty and now they want to reimburse us with lowes credit! I never want to shop there again so what the hell am i going to do with lowes credit ? LAWYER!
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March 2023 by Brian M.
Self check out only and still long lines. I left The items I was going pick up.
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February 2023 by Sam C.
I ordered a Westinghouse generator...but it would not start. I returned it and ordered a different generator. I had ordered an extended warranty for the first generator, but when I returned the generator, I could not get my money back for the warranty. I sent an email to the store and tried to contact the store to talk with the store's manager...Mr. Breen and went to the store in Arlington 3 times to talk with him, but never was able to talk with him. After a couple of more emails, I then contacted a person known as Mr. Brandon... he made a written email that said he would take care. After two weeks, I went I tried to contact Brandon again...no response. I then went with the VP of Lowe's HQ...so then I went to the president of Lowe's...No response from Marvin Ellison is chairman, president and chief executive officer of Lowe's Companies Inc. He is as worthless as the other's of Lowe's. I will not shop at any Lowe's stores. Funny how a $109 warranty could not be returned with a check or gift card. Lowe's is big, but it shows they don't give a shit about a customer's complaint.
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August 2022 by Jacque B.
My old frig died on a hot day in August...Lowes was the only option for next day delivery, and their price was the same or cheaper than all other stores in the area! Unfortunately, delivery service got its wires crossed and we missed the first truck, but April in scheduling was able to get our new refrigerator delivered the very next morning. The delivery guys (Reggie and Romero) were super...they were careful, clean, and friendly. Now I just hope the refrigerator lasts forever.
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July 2022 by Kathleen C.
Lowe's and their agents dropped the ball big time on a garage door project we waited for over 4 months for install! They tried to bait and switch us on the price initially by charging a higher price than the estimate, then somehow the project magically got cancelled without our knowledge or permission even though I had been faithfully paying on the finance plan and was already over $1500 into the payments! Once it was revealed that this had transpired (project initiated in March/April, supposed to be complete in August), the company that was supposed to provide the doors offered to restart the project but we would have to wait another 4 months! Or more! They were unwilling to fast track us because of our previous wait and their screw up!Sorry Lowes! You really suck on this one and never again will I give you the chance to do this to me again! You're FIRED!
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July 2022 by Carmen R.
Here we go again. Strike 2. I've never been so angry. In December2021 we had a salesman come to our home for a new sliding door to be installed. We signed the contract for a right to left door in February for 2 grand.We had to wait until March with contracter to have it installed. Contractor came and door was delivered. Here's the issue. He wanted it to go in as Lowe's delivered a left to right door. He tried to talk me into that but it needed to be right to left due to space. Then he said after calling Lowe's that the door was a universal. So what he did was flip the door upside down to make it work. The door l8cks in the up position now and it's hard to open. We are now into July. With no resolution after many applications that nothing gets resolved but looks and pictures.We have requested several times to honor our contract as we did NOT order a universal door.The only thing they will do is upsale us another door and take 15 percent off another labor charge. Stay away from Lowes.They screw people over abd don't honor their contracts.So now i fear we are gonna have to take them to court. We will never do buisness with Lowe's again.
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May 2022 by Daniel S.
Absolute worst Lowes. This is my 3rd time I've done business here that I've had to drive back inside and have them fix the cashiers mistake. Charging me for the wrong lumber materials. And then sending me to the other end of the store to customer service because the cashiers at the lumber yard don't know how to do returns. This place is so poorly managed that they don't train all the cashiers how to properly do their jobs.Lowes please figure this out, your losing plenty of contractors business because of poorly managed stores. We don't like to have our time wasted when we're getting materials.
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May 2022 by Robert C.
The girls in the return department right inside the door are really fast and friendly and helpful. I like how they honor veterans giving us a front row parking spot if it's available. The painting area helpers and employees are pretty knowledgeable and nice. Getting other help around the store from various employees is kind of hit or miss. some don't really know their products very well like they just got hired or something
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December 2021 by Michael B.
This Lowes has to be one of the worst laid out stores I've been to. You can't find anything you're looking for. Either because they are out of it or because there aisles are not marked or labeled. Employees seem to be helpful when asking them a question. But that's where it ends. I spent 20 minutes walking around with one of the employees looking all over the store for a concrete mixing tray that he couldn't find. Parking is plentiful.
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December 2018 by Craig Remmers
Just about everything you need to repair or replace items on your place
