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February 2024 by Jade
Love the employees here, specially Hanah, Luis and Jeremy! They’re all so kind and always have smiles on their faces.
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December 2023 by Chyanna Pheonix
Friendly people
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November 2023 by MrMadd Hatter
Just a bank
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October 2023 by Daedalus Helios
Just opened an account, so far have had a very pleasant experience before anytime I needed to cash a check there
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May 2023 by Blake Miner
Patty branch manager called the cops. Tried to cash a couple pay checks. Treated like a criminal. Called to come back. David said I wasn't a human being. Boycott Key Bank.
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December 2022 by Debbie Bates
You have to pay 7.50 to cash one of their checks if you don't have an account I don't agree with that and it was a check for doing jury duty.
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September 2022 by stoner mcsteve
ATM wasn't working Sunday and now Monday tried to go in to get some cash. Woman at locked door asked want I wanted VERY rudely. Told her I needed some cash from my account. Was told VERY rudely I needed my account number not just my bank card and ID there system was down. Like it was my fault or something . She made it seem like a big inconvenience me having the audacity to want MY money from my account VERY VERY rude Woman
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October 2021 by Wackiekat Sunshine
Evelyn is the best! She worked with me all day on an issue and was polite, professional and very caring! She gets a 5*. She had a co-worker who interfered with our process and the co-worker was rude and dismissive! Keep up the great customer service, Evelyn! You rock!
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July 2021 by Keith Reynolds Reynolds
The ATM at Aberdeen WA malfunctioned and $800.00 from a withdrawal was sucked back into their machine. After following their long process to be compensated, their processing department denied their machine ate my money. I have witness and will be forced to take the bank to small claims court. Total scam of an operation.
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May 2021 by Jayson Maxwell
Fantastic customer service. Laura Pezzola spent plenty of time with us as we opened our business account. She answered every question I had, making sure I understood each step of the process, making it as painless as possible. Very satisfied with the services I was provided and will continue to do business with them.
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April 2021 by Jennifer Roetcisoender
This bank and their merchant services are a joke. They have overdrawn our business account with charges that we were never told about. We were told there would be help 24)7. Not true. Nobody ever calls back.
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November 2020 by De'von Crow
They have terrible customer service
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September 2020 by Yuriy Kosmin
Large bank for small town, reminds you that Aberdeen/ Grays Harbor was a place of thriving businesses at one point. Wasn't able to reach teller using drive thru system, teller inside was nice and took care of transaction easily.
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August 2020 by Bronzed Wolf
One of THE WORST experiences in banking I have ever had! Have been waiting nearly a year for a new debit card. They've sent me 4 that are either in someone else's name, they don't have record of or they just don't work. They charged me for statements that I have never received, even though I stopped in the bank more than 8 times to resolve this issue, they took fees out of my accounts for never sending the statements I was charged for TWICE! They put them in 'safekeeping' for me for $10 per month PLUS an $18 monthly fee on my account. No records of my banking for me, they just kept my stuff safe for $28 per month. But hey, I cannot get those safe kept items unless I pay again. ONE EVIL BANK! RUN AWAY FAST...that is EXACTLY WHAT I AM DOING! Sadly it wasn't fast enough!
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February 2020 by Jacob Hutchins
This branch is an embarrassment to the Key organization.
