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August 2024 by David Reza
Words cannot describe how great this dealer is.
I call Bill in parts and his unique voice always makes my day.
A few years ago I needed to take my 1 KW into a dealer for AC repair. I own 4 semis but only 1 back then was a Paccar truck. It didn’t matter to them, Marleen treated me as if my 1 truck was all that mattered. They genuinely care about the owner operator. My down time is always super short vs the down time at the shops my new Mack’s have.
I’ve always been afraid of dealerships for being greasy and over billing but this is the absolute most honest and fair dealership I’ve ever used. On the RARE occasion they make a mistake, they call me ASAP, own up to something they did wrong, and then make it right. Most other dealers will throw parts at trucks and if it doesn’t fix it they’ll cover it up and make it like the truck needed more than the original issue. I feel secure when I drop my truck off here because I know they’ll fix it right and stand behind their work and diag. It’s because of Marleen and Bill that i bought 2 more Peterbilt with paccars in them. Because I know they can take care of them. (I’d buy kenworths but for now I’ve only found deals on 389s). I most likely won’t buy any more Mack’s even tho half of my fleet is Mack because how bad the service department is at TEC. And the second they are out of warranty they will be coming to Pape Aberdeen to get work on them. Because even these amazing techs who have no Mack training at this KW dealership is a safer bet than the monkeys running around TEC Equipment.
Thankyou guys for everything that you do.
Side note- Pape Lakewood is trash. Never go there. Always go to Pape Aberdeen. It’s worth the drive.
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July 2024 by Christian Peever
First time taking the truck to the shop and they have my business for life. It’s a 2 hour drive for me but it was worth it. Had it diagnosed the day I dropped it off and done the next which is huge not having much down time. Marlene was super pleasant to work with and Eric was awesome as well. They’re the only ones to touch from truck besides me from now on!
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May 2024 by Sherry Tucker
Good work
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July 2023 by Sohail Rana
Top Notch!
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November 2022 by Mike D
I am serious when I say, if I could give this business a 10 star rating I would.My wife, two cats and I are currently traveling around the country in an older motorhome with a Cummins Diesel. We are able to continue this journey because of the people at Pape' Kenworth. Recently we had a significant cascading motor issue that needed major time consuming work. Without the repair we would be stranded in this area or worse our trip would end. The people at Pape' Kenworth in Aberdeen/Cosmopolis came to our rescue.All of the people there are the best of the best. The professional service was very customer oriented . Everyone was very patient with us, answered all of our questions, explained clearly and understandably the reason work needed to be done and why parts needed to be replaced. The pricing was very reasonable especially when you see the work they did and the time they took doing it. They ensured we were taken care of throughout this entire ordeal.I had read in an earlier review, "They treat you like family". A very accurate description of this business if I ever saw one. It was not just us, it was all of their customers that I saw. It was very apparent that you are not just a customer, you are part of the Pape' family.I want to make sure that everyone knows the team of people involved in our time there and how much we appreciate all they had done.In the Aberdeen office- Marlene, Eric, Dakota and Bill as well as the parts department.In the Cosmopolis office- Rosie, Zach and Kurt ( they should be called diesel doctors) and Jason. (Thank you guys for all of your hard work) (Thanks to Dakota (Cosmopolis office) for the moral support)If I lived in this area Pape' Kenworth would be my only place I would ever take my rig for service. I wish I could move this business to the east coast where I live.Thanks to all of you....
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September 2022 by Mark Revel
The place to get what I need to do the job
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September 2022 by Jeremy Johnstad
Awesome place
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August 2022 by Byron Clinton (Heavy Bee's)
Friendly, knowledgeable, experienced
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August 2022 by Byron Clinton
Friendly, knowledgeable, experienced
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June 2022 by Karl L. Cleveland
There is everything you need here and by chance they don't have it stocked it will be there in with 48 hrs.
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November 2021 by jim kelly
They kinda tight for trucks buying stuff.personel was ok at sakes
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August 2021 by Joshua Riddle
Just giving stars have question do y’all have area to park trl
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April 2021 by Kelly Bielec
Friendly staff, always have what I need.
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October 2020 by Tim Morris
Helpful. friendly. and good service!
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August 2020 by Jesse Rios
Oh yea