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February 2024 by Russell C.
Ordered and paid deposit fee for door installation. Waited over 10 days for no one to contact me so-called a few times only to get bullshit excuses from idiots on the phone. After almost 2 weeks, I canceled the deal and asked for a refund. I'm not sure what their issue is, but definitely unreliable. Waste of time. Looking for another company to do front door installation now. A loss of at least $1000 in business. They probably don't give a crap either. Won't be shopping there anytime soon
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June 2023 by Maggie B.
When I purchased A large appliance from you guys online and your form asked about what is the convenient delivery time? I entered the afternoon at 1 PM or later. So I got my delivery time today and it's 9 AM to 1 PM. NOT OKAY. I called back and was told I can schedule for a different day but the delivery times I basically whenever they feel like it. what's the point of asking when you're gonna do anything you want anyhow? Lost my business. I have a lot of things going on Sat. and had to do some juggling. I was transferred to you quality control survey by Daisy and it rang then hung up. You guys are a joke.
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May 2023 by Jacqulyn P.
My husband sent me to Home Depot to get things I've never heard of, I think to pay me back for always asking him to go to the grocery store. I sincerely thought I was going to have a panic attack, Joe was so incredibly helpful. Give that guy a raise! Also, the gentleman who helped me get everything into the vehicle was awesome too. He had blue eyes and wore an American flag cap. THANK YOU BOTH!
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May 2023 by Genera C.
Do they EVER answer their phones? And then good luck getting someone who speaks English...spent 15 minutes trying to convey to a Spanish speaking person what I was looking for. Fairly simple, but he could not understand, and would not pass the phone to someone who understood English. Delivery is expensive, which is why we went with Lowe's for the fridge...further distance, but delivery was free. Always seems to be an issue. And tool rentals? Get outta here!
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April 2023 by Joe N.
Horrible customer service as a former employee of the home depot and the training I remember you always approach the customers especially if their wondering around looking at stuff. I was prepared to spend a good amount of money on a kitchen island. The associates working in the abetdeen store in washington this day were more into talking to each other then even wory about us ill have to go to lowes and hopefully have a better experience
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October 2022 by Aaron Jones
This store UNLIKE the other HD stores wont’t give the veterans the 10% discount unless we upload our personal information ( like social security number) to their computers. Then they limit you to just $400. I used to do this but after having to live with 3 identity thief’s because companies cant keep my info secure i don’t. Chehalis understands this and doesn’t make us do this. The next time i come out this way to do repairs at my girl friends house i wont take my business here i will do it back home.
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October 2022 by Eugenia jones
Great place they have everything..staff helpful and knowledgable...
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October 2022 by Roger C S.
Well here we are again, wishing I could select "0" Stars for absolutely miserable performance. HOME DEPOT ABERDEEN continues to FAIL to live up to the miserably low standards the company maintains. This company is obviously run by a bottom feeding number cruncher who is not at all interested in customer service and just wants profit to up his/her salary. So what happened I struggled thru their less than user friendly automation system to place in order to place an order for 300 Retaining wall block for a contractor who is doing the job (and won't deal with Home Depot because of their poor performance) When I finally got in the system they only had 110 O/H in Aberdeen and after finally getting ahold of "Customer Service" was told they didn't know when they'll get anymore. I opted to take the 110 blocks and paid for home delivery which was setup for October 5 or 6th. On Friday Sep 30th they called to say they don't have a truck and are delaying deliver to sometime between 6am and 8 pm on Tuesday Oct 11th. So on the 11th about 11 am with no contact I called "customer Service" to make sure the driver knows that GPS in this area is sending users to an area where they can't get to my address and to provide correct directions. At 11 am the day of delivery there was no mention of any problems and the on line delivery status says the order is being process and deliver is on time. At 2 pm I receive a call from "Customer service" saying they don't have a truck and don't know when they'll have one and I can either cancel or pick up the 2 plus pallets of materials myself. So like my contractor I'm stuck trying to get a job done despite HOME DEPOT's miserable performance with no competition and no apparent desire to service the community. Shop elsewhere if you can.
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October 2022 by Julie B.
They didn't have part of our online Curbside pickup order Sp they found the items at the store in Warrenton and had them brought all the way up to us in Grayland at NO additional charge!! That is definitely service above and beyond. We deeply appreciated that!
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July 2022 by Shawn T.
I was in need of two NPT hose fittings so I called Home Depot yesterday. I talked to a lady who went looking and came back to the phone to tell me that YES, they had them in stock. As Home Depot is a 20 minute drive from where I live, I often phone ahead if there is any question. I also prefer to shop locally whenever I can. So first thing today I was off to get my fittings to complete the current project I am doing. Once I arrive and spend 15 minutes looking where she had said they were to no avail, I asked for help. And who should be the one to come to my aid, why of course the very same lady I had talked to on the phone just yesterday. What a surprise when she informs me that NO, they do have have any NPT fittings. When I asked her why she would tell me they had them when clearly they didn't, her reply was "that's not what I meant". Seriously? I left empty handed even though I had another 200 bucks worth of tools and such on my shopping list that I was going to purchase just because I was already there. Sheer incompetence .
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March 2022 by Joni Cowan
It is now late enough in the season that they have a good variety of foliage/ flowers in the garden section. Prices are a little high, I did not see any great sale for flowers on Mouths Day this year.
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March 2022 by Beej Hubler
It's great, they have so many plant choices... It was so hard to not fill my cart.
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March 2022 by James Fitch
A big box store this time of year you're selling Garden aren't you
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March 2022 by Nicole Vargo
A lot of the flowers were dead.Not impressed with the selection
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March 2022 by Lesa Richardson
Lots of beautiful flowers ???
