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November 2023 by Jennifer D.
If I could give 0 stars to their service department I would. I was short on time so I took my Jeep (bought from here) to the service department for an oil change. Now that it's time to change the oil again I get under there and the plug is so tight that I can't get it off even using a breaker bar or impact drill. I shouldn't have to use an air tool to take the plug off!! It should have been 1/4 turn on a hand ratchet past hand tight. Obviously they don't give any fucks about other people's vehicles or doing the simple job correctly. Thankfully the plug didn't strip or break the head off. So far beyond disappointed it's ridiculous. You'd be better off going somewhere else or doing it yourself.
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July 2023 by Renata P.
Five Star Ford was exceptional from start to finish. We will definitely be going there for purchases as long as we live in the area. My husband and I went to look at vehicles a week before we decided to make a purchase. This is when we got introduce to Gary. Gary was super kind and he truly listened to what we wanted, especially the fact that we were just looking. He was not pushy, nor did he try to make the sale. He assisted us with finding the trade in value on my car and with any other questions we might of had. Gary felt like a friend by the time we left. He even offered to send information via text with any new vehicles that might come in, as we were looking for something specific. A week later, we decided to make the purchase on the new vehicle. We continued to work with Gary who made the whole buying process smooth and easy. The weekend we did all this we not only walked away with one but two cars, one for me and one for my husband. We absolutely LOVED the service provided by Gary and another gentleman (I'm sorry with forgot your name). However, no matter who we talked too, they all provided excellent customer service. I've used there service depart a handful of times too, and they were just as great. Five Star Ford comes highly recommended by my husband and I. Thank you for making our car trade-in/ purchase experience a good one.
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July 2023 by Gage R.
My wife and I both bought vehicles from here a few weeks ago and it was definitely the best car buying experience we have had. Gary was the man and we'll only ever buy from them as long as we live here.
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December 2022 by Stuart W.
My F150 pickup had a coolant leak while we were staying at Lake Quinault Lodge. I discovered it on Saturday afternoon so looked for a Ford dealer nearby. I called Five Star Ford in the Aberdeen area and talked to the service manager. He told me they couldn't schedule me for several weeks! We were on our way headed south, planning to be home before Christmas. That did not matter to him. I then scanned through other repair shops in the area and found Honda of Grays Harbor still open. They told me to come in Monday at 8 a.m. and they had my water pump replaced and we were back on the road by 11:30 a.m. I can't tell you what a difference we found between the Ford dealership and the Honda dealership. My sincere thanks to Honda!
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May 2022 by Miles R.
I got a pre-purchase inspection on a 2006 Ford E-450 from these guys. They told me the undercarriage of the truck has "a little bit of rust, but it's a normal amount for the year and for the PNW--nothing to worry about." Well, take a look at the photos and see for yourself. You only find that bad of rust on abandoned vehicles. You can also see in the photos that the exhaust line has a giant crack in it and might fall off soon, and one of the metal rods holding the exhaust line has rusted through and broken off completely, so it's no longer supporting it. When I went to test drive the vehicle myself, I was really stressed out, and I forgot to check out the rust myself and instead relied on the pre-purchase inspection, and I ended up purchasing the vehicle. Honestly, I waited a long time to leave a review for Five Star Ford because I was also really angry at myself for having missed this obvious rust issue; however, after thinking about it again recently, I was incredibly disappointed with the fact that these supposed "professionals" think that this is a totally normal amount of rust for the year and for the PNW. I gave them 2 stars instead of 1 because the rest of the inspection was okay, but not great. They identified some pretty obvious issues, but they also missed others.
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March 2022 by Ernesto G.
The service was horrible. The employees that work there were talking about their futures. Kn was saying this was her last day there. The employee that was helping me was saying this was his last week. I told him that I had a claim for body damage that was done to my truck with my insurance company, we went out and looked at the damage. He asked, "why don't you keep the money and go on vacation or something?" I said, " really? It's my truck! Why would I want a pickup I just paid alot of money for, and drive with a dented door? He said it's just a pickup. That really made me mad. He never asked me for my claim number or wanted my appraisal advisor or insurance adjustors. I highly recommend going to Northwest Collision. They were 500 times more helpful than five star.
