-
July 2024 by Lonnie Tate
Took my Cherokee in after a hit and run then while waiting to get in for repair I had another accident hit ice and landed in ditch fortunately on same side as prior damage.
It went there on the 1st of April we finally brought it home with work incomplete on it June 7th.
They painted over a significant scratch on the door they purchased and put on. They tried to get us to take it a few weeks prior but we refused until the replaced the trim on it that had been scratched up so they finally replaced it only for us to find out the trim below it they failed to replace. They are still waiting on parts to do that piece they say. My headlights are xenon came out that year factory. They stuck a different bulb in the other side which made no sense being as mine was still operational they changed the bumper and were able to put the original one I had bought for it back in so why is there this happening with me having two different colored light bulbs? They said that would be rectified before picking it up and it never was I’m still waiting. We had to point out to them initially the door they put on was not lined up correctly so they adjusted that and now my front door is out of line. It’s just a simple adjustment they say. Finally I get upset enough I call looking to speak with manager or whoever above these people and I get a call back from the general manager who just assures me up one side and down the other how they are going to get my car taken care of asap he even goes as far as having me write down his personal cell number. (Why do I need that? Is this admission of not answering or returning customer calls that call the business?)
A couple weeks later I call to find out what’s going on when will my vehicle be completed and all messages left to collision were ignored so I called the personal cell number and no answer there either.
Today is July 5 and to this date my vehicle still is not completed.
I cannot believe this is the type of service I received. The statement they told me about how they would fix it good as new really has been a FAIL the assurance of me taking it prior to completion totally was just a joke
I don’t know where these good reviews have come from it must be a family and friends thing because a 2017 Jeep Cherokee should not have had so many excuses to be told for the fails happening in the collision department when the dealership is also associated with Jeep.
April 1st to July 5
Come on people get it together this is unacceptable
-
February 2024 by Jeff Eisenbrei
5 star service department
-
December 2023 by Selena Lenihan
I recently just traded in my jeep and bought my forever truck thru them. Dustin helped us throughout the whole process and let me tell you he was absolutely amazing!! So helpful and went above and beyond. From helping us get our jeep down there to locking in this truck. I highly recommend this place and Dustin has absolutely great service. He deserves a raise!
-
November 2023 by Jennifer D.
If I could give 0 stars to their service department I would. I was short on time so I took my Jeep (bought from here) to the service department for an oil change. Now that it's time to change the oil again I get under there and the plug is so tight that I can't get it off even using a breaker bar or impact drill. I shouldn't have to use an air tool to take the plug off!! It should have been 1/4 turn on a hand ratchet past hand tight. Obviously they don't give any fucks about other people's vehicles or doing the simple job correctly. Thankfully the plug didn't strip or break the head off. So far beyond disappointed it's ridiculous. You'd be better off going somewhere else or doing it yourself.
-
October 2023 by Larry Giese
I went in to get a quote for repair on my tailgate. I sat on the quote all Summer and during that time the tailgate sustained a bit more damage. So I felt it was time for the repair. The shop was about a month backed up but I explained that I was to leave town in two weeks. They got my tailgate right in and finished the project in plenty of time and under the original estimate.
-
July 2023 by robust pvp
Not very knowledgable over the phone, timid even. Maybe he was new? Eitherway, every answer shouldnt be "bring it in for a diagnostic" if im telling you I need new tires, just tell me the price.
-
July 2023 by Renata P.
Five Star Ford was exceptional from start to finish. We will definitely be going there for purchases as long as we live in the area. My husband and I went to look at vehicles a week before we decided to make a purchase. This is when we got introduce to Gary. Gary was super kind and he truly listened to what we wanted, especially the fact that we were just looking. He was not pushy, nor did he try to make the sale. He assisted us with finding the trade in value on my car and with any other questions we might of had. Gary felt like a friend by the time we left. He even offered to send information via text with any new vehicles that might come in, as we were looking for something specific. A week later, we decided to make the purchase on the new vehicle. We continued to work with Gary who made the whole buying process smooth and easy. The weekend we did all this we not only walked away with one but two cars, one for me and one for my husband. We absolutely LOVED the service provided by Gary and another gentleman (I'm sorry with forgot your name). However, no matter who we talked too, they all provided excellent customer service. I've used there service depart a handful of times too, and they were just as great. Five Star Ford comes highly recommended by my husband and I. Thank you for making our car trade-in/ purchase experience a good one.
-
July 2023 by Gage R.
My wife and I both bought vehicles from here a few weeks ago and it was definitely the best car buying experience we have had. Gary was the man and we'll only ever buy from them as long as we live here.
-
March 2023 by Kristy Ybarra
Brian and his group are top notch. Great service every time.Service: Auto maintenance
-
March 2023 by Teresa Ogilvie
We had a water pump replacedService: Auto maintenance
-
March 2023 by Hans Roth
After initial small problems with communication, the repair worked perfectly. Price was ok. On the other hand, the price for the rental car was very high.
-
March 2023 by Ken Camp
Bought a new 2022 Mustang Mach-E EV. Great support and service from the sales team. Very happy
-
March 2023 by Stephanie Becker
Second set of low profile tires I’ve purchased - Ric Gaddis in the service department has gone above and beyond with excellent customer service. It is much appreciated!Service: Tires
-
March 2023 by thomas kissner
Ready at scheduled appointment time with fast Friendly, reliable service even checked and replaced air filter in short time.Service: Oil change
-
March 2023 by Sondra Carlson
I always get excellent service with these guys. I highly recommend.Service: Auto engine diagnostic
